(Formerly C.Ready Consulting)• Consistently, provide small businesses with expertise needed to realize profitability and expand growth through technical and professional consulting. • Managed large scale Organic Growth Initiative and Mergers/Acquisitions projects for a publicly traded healthcare organization. Including resource planning, budgeting, project tracking, executive reporting, and cross-functional team planning.• Set up and training for clinical locations throughout the US; including full suite IT services, phone, fax, and PM/EHR systems, such as eClinicalWorks, NextGen, Cerner, and Greenway Intergy.• Reorganization and training of support staff; including implementing new processes, writing technical documentation, installing KPIs/SLAs, and correcting workflows.• Recruiting and hiring of skilled personnel, exit counseling and paperwork/interviews for small and medium business department restructures.• Small business startup consulting. Including negotiating vendor contracts, hiring/training of initial staff, operational, and strategy guidance. Ability to attend trade expos, market, and generate buzz around new brands. Provide full-suite leadership and management counseling.• EHR training and GoLive support for multiple EHR systems, including EPIC, Cerner, NextGen, Athena, and eClinicalWorks platforms.

• Created technical specifications, installed, and rolled out software (including CRM, Microsoft desktops, servers, MS Teams applications, and project management software).• Developed mobile applications, provided UAT, deployed on GooglePlay and Apple App Stores.• Developed/released the company website, backend user database, ticket submission system, chat services, and cloud-based IT solutions. • Installed business class phone system, user stations, voicemail, and IVR services. • Interviewed contractors, met with prospective clients, and provided C-level business direction. • Registered for government contracts, submitted RFPs, and created all technical SOPs.• Created sales goals, aligned pre/post sales teams, initiated marketing plans.• Installed best practices for all operational/training teams that were directly client interfacing.

• Contracted for Greenway Health.• Managed enterprise EHR migration projects, in MS Project, from both SuccessEHS and PrimeSuite to Intergy.• Coordinated implementation of hospital and clinical systems with internal teams (sales, training, support, and development) and external teams (lab vendors, state immunization registries, and equipment vendor interface teams).• Management of onsite delivery personnel and ancillary providers to ensure a successful implementation.• Oversaw 35 active projects simultaneously: ranging from single site clinics to complete hospitals systems.

• Facilitated the acquisition and merger of another company by spearheading all operations projects; datacenter/IT rollout and adoption, support transition, and data/client migrations.• Completed all business requirements documentation, technical, and process writing.• Hired, mentored, trained staff on new and previous existing processes and technologies.• Created a transition process plan for customers from an antiquated system to the new Broadworks cloud-based platform. • Obtained a minimal major error installation rate, significantly increasing customer happiness and retention.• Continuous review, planning, and adjustment of security policies. Updated and managed SSL certificates, DNS, and domain services.• Database access management, analytics, and optimization.• Redefined support and operational processes, created/expanded documentation, set KPIs, and created an employee development program.• Managed ticket queues, fielded escalations for high profile clients, and met with C-Level executives to create ongoing expansion and optimization plans.• Served as the primary point of contact for all vendor related troubles and negotiations.

C.Ready consulting was founded on the distinct principle that every business should have the resources and advantages that even the largest companies hold. We provide our clients with access to services that they otherwise felt were unattainable or believe do not match the current budgetary requirements of their organization. We specialize in helping small to medium sized business expand in emerging markets, obtain new resources, develop new technologies or solutions, and employee training, evaluating, and expansion.

• Execution of clinical implementation lifecycle for NextGen EHR, EPM, and ICS systems, across multiple specialties at clinics across the United States. • Gathered detailed requirements that completely defined project scope for new clinical implementations. Outlined and implemented deployment steps for large multi-clinic partners.• Facilitated business/functional requirement review, approval, and sign-off sessions. • Developed Interfaces to AZ state HIE system using HL7 data feeds. • Fostered trust relationships with physicians and staff driving the adoption and utilization of NextGen services within organizations in various phases of the implementation, training, and rollout process. • Population Health Management using CQMs. Worked with Providers on scores and increasing value through workflow.• Created technical and user interface documentation (BRD/Tech), training manuals, and administered end-user training for system implementations, upgrades, and compliance changes. • 5.8/8.3 upgrade project management, training and change management documentation, and staff training for multiple specialties at clinics across the continental United States.