• Wrote technical content for CDC.gov, a 65,000 page government communications website focused on public health outreach, reporting and updated guidelines for the use by the general public, healthcare providers, public health researchers as well as educators.• Created improvements to headings, metadata, and structure; content types/page templates and their associated attributes.• Created improvements to taxonomy, tagging, and other site search or search engine optimization (SEO) components

• Led a team of 5 web content specialists in managing a catalogue of over 13,000 items, ensuring accurate and engaging product content• Provided help desk support to customers, resolving issues with web store access, purchase order profiles, and credit payment accounts. Managed daily inventory reporting for sales representatives within the sales portal• Developed and executed advertisements through flipbooks, flyers, and email campaigns to drive customer engagement• Provide written and verbal communication approaches from complex concepts into easy translatable brand strategy• Contribute as an individual in brand strategy, architecture, and messaging; Utilize extensive writing skills for external messaging content and strategy to create relevant and compelling content

• Managed operations for a creative firm specializing in B2C digital marketing with a focus on growth marketing, community management and social media.• Wrote copy, created brand campaigns and social media content for GandrWyrd Photography Co.,the CandiiKismet illustration brand, Dishability lifestyle newsletter, the HardyHandz 501c3 Foundation, Dope Athleisure LLC and LSHR clothing brand• Executed marketing and sales growth plans for small businesses based on quarterly and biannual updates.• Completed grant writing and legal research, financial advising, market research and state filing for small businesses and non-profit organizations.

• Specialized in ad experience translations for 5 campaigns centered on "Cisco Community" a community learning hub for users of Cisco SaaS products globally; Created content for web consumption for cisco.com, meraki.cisco.com and community.cisco.com.• Facilitated translation and localization of websites in all working global regions and 13 major languages; Utilized Smartsheet to organize pending web page translations, creation requests and revision requests from the IT team to the copywriting team.• Worked collaboratively with 11 global liaisons who also held the role of content manager in their respective regions; utilized JIRA tools for all collaborative workflows.• Completed performance management and impact metrics of digital journeys; consulted with customers to discover digital experience opportunities and optimizations

• Managed customer base of >250,000 unique global users, utilizing Salesforce.• Managed the creation and implementation of over 150 business policies, practices, and knowledge articles for the MCAT Department and the Services Contact Center with updates as required. • Conducted regular staff training on updated policies and processes. Independent contributor of three revenue projects from 2016 to 2021. • Managed quarterly and annual data analytics reports and annual client surveys to gain consistent and accurate feedback to implement and support their annual goals.• Prepared real-time cost/benefit analysis reports and adjusted based on trends to increase efficiency and profit• Managed quarterly and annual data analytics reports and annual client surveys to gain consistent and accurate feedback in order to implement and support their annual goals• Completed work with OSX operating systems, including Microsoft proficiencies in Excel, Outlook and Teams• Created financial records for real time cost benefit analysis for continuous improvements monthly• Supervised all refund documentation, approvals and processing; Supervised the receipt of funds for return and coordinates return of funds from the vendor to the customer