Mi Nguyen Email and Phone Number
Mi Nguyen's Location
Elk Grove, California, United States, United States
Mi Nguyen's Contact Details
Mi Nguyen personal email
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About Mi Nguyen
As a UX Designer at USAA, I assist in the research, ideation, prototyping, testing, and delivery of complex member and employee experiences within high-performing, cross-organizational teams. I have over eight years of experience in designing inclusive, purpose-driven, and delightful solutions for various domains, such as education, health, and finance.My mission is to help people live their healthiest lives by applying human-centered design frameworks to truly understand their needs, pain points, and goals. I'm always excited to chat about all things women's health, mental health, and food equity.I also have experience working with:• Nonprofit Organizations• Social Media Marketing• Social Media Community Management• Email Marketing Strategy• Experiential Marketing• Event Planning• Influencer Partnerships• Brand Identity• Promotional Products
Mi Nguyen's Current Company Details
Mi Nguyen Work Experience Details
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Ux Designer | Bank Msr | Bank OmnichannelUsaa Dec 2022 - PresentSan Antonio, Texas, Us• Recognized with the 2024 Q1 Year o' Reveille Award for engaging, evolving, and championing the design language system with a growth mindset.• Provide strategic guidance for the design and delivery of complex omnichannel banking experiences within cross-organizational teams, leading to reduced call volume, improved app experience, and member retention.• Mentor and foster growth in teammates by designing a team onboarding structure and exemplifying robust design documentation processes.
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Ux DesignerHealthy Futures Of Texas Mar 2022 - Sep 2022San Antonio, Texas, UsSole designer of Texas’ first web-based sex education curriculum for LGBTQ+ youth. Led collaborative design workshops with stakeholders and prototyped designs at low, medium, and high fidelity, while advocating for iterative usability testing with a diverse target demographic. This curriculum is projected to ship in August 2022. -
Ux DesignerBexar County Fostering Educational Success Mar 2021 - May 2021• Sole designer in the redesign of resource map for young adults with a history of foster care in San Antonio, Texas, which resulted in renewed funding from the 87th Texas State Legislature• Conducted heuristic evaluation and competitive analyses, created wireframes, designed prototypes, and implemented web page redesign -
Social Media Manager & Event CoordinatorOrganically Bath And Beauty Feb 2020 - Sep 2020• Accelerated social media account following by 237% in six months through original content creation and strategic community engagement• Organized bath bomb making workshop opportunities with local businesses to generate increased sales and social media engagement
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Social Media Community Manager & Director Of Influencer PartnershipsBolt Marketing Group Apr 2019 - Aug 2019Portland, Oregon, Us• Resolved all customer service inquiries on social media platforms and email accounts, with volume of 200+ emails per day• Executed paid and organic social media content, promotions, and campaigns on Facebook, Instagram, Twitter, and Pinterest• Amplified influencer partnerships program in 14 different cities in the U.S., resulting in promotional contracts with 50+ influencers per city -
Social Media Community ManagerAlor Consulting Feb 2018 - Apr 2019• Provided community and client management for 3+ national social media brand accounts, resulting in doubled social media follower growth in 13 months and increased engagement of 138%• Curated and copywrote social media content for Instagram, Facebook, and Twitter using Later and Sprout Social -
Marketing ManagerSpokidding! Feb 2018 - Apr 2019• Sole content creator and community manager of website and Facebook• Designed marketing materials including flyers, email campaigns, and social media graphics
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Marketing DirectorFeed The Mass Nov 2017 - May 2018Portland, Oregon, UsFeed the Mass is a local nonprofit organization committed to bringing food empowerment to the community, transcending socioeconomic barriers and providing food education to all those who seek it.• Revamped social media marketing strategies, resulting in 200% organic increase in followers on Instagram and Facebook• Mentored two cohorts of interns in skills related to digital marketing, multichannel content creation, event photography, and copywriting• Assisted in weekly production of adult and children's cooking class events -
Marketing And Administrative AssistantWillow Tree Wellness Clinic Dec 2017 - Feb 2018• Curated social media content and copy for Instagram and Facebook• Tracked and analyzed results on a weekly basis• Assist in redesign of promotional materials
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Brand AmbassadorBolt Marketing Group Aug 2017 - Sep 2017Portland, Oregon, Us• Represent brands and connect directly to consumers at live events• Set up brand booth, facilitate campaign, and repack event assets
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Marketing Manager, Junior Designer, And Social Media MarketingBolt Marketing Group Feb 2017 - Aug 2017Portland, Oregon, Us• Core event team member of the largest touring adventure and obstacle course in the nation, expanded to 10 different cities as of 2017• Designed graphic content and copy for all social media channels, Kids Obstacle Challenge branded products, and assets for digital and physical event use• Provided customer service and community management for all inbound inquiries sent to all social channels - Facebook, Twitter, and Instagram, resulting in increase of social media activity up to 344%• Directly researched and managed influencer relations program
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Freelance Graphic DesignerInstant Imprints Aug 2016 - Jan 2017San Diego, Ca, Us• Designed monthly and quarterly marketing campaigns, including postcard mailers, posters, email campaigns, and store signage• Managed and designed content for email marketing accounts for 20+ franchisee centers• Created PowerPoint presentations and event agenda packets for corporate conferences -
Marketing, Design, And Administrative AssistantInstant Imprints Nov 2015 - Jul 2016San Diego, Ca, Us• Designed monthly and quarterly marketing campaigns for distribution throughout US and CA, consisting of postcard mailers, posters, email campaigns, and store signage• Managed and designed content for email marketing accounts for 20+ franchisee centers• Supported franchise development through planning and execution of networking events
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Google Ads Quality RaterZerochaos Nov 2015 - Jan 2017• Analyzed thousands of advertisements ranging from videos, landing pages, and phone applications to improve accuracy and quality• Researched potential user interest in certain ads as well as relevance of keywords and queries• Examined and detected colloquialisms, dialect subtleties, and grammar errors
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Sat Essay RaterEducational Testing Service (Ets) Jul 2016 - Nov 2016Princeton, Nj, Us• Completed official rater certification and regular scoring calibration• Read and analyzed student essay responses to SAT prompts• Provided calculated scores based on scoring guide and benchmarks -
Freelance Graphic Designer | ServerMasami Restaurant Jul 2015 - Oct 2015• Took initiative in redesigning sushi, entree, and dessert menus using Adobe InDesign• Catered to guest satisfaction through communicating in Japanese and Vietnamese languages
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Student ManagerUc San Diego - Housing • Dining • Hospitality Jun 2014 - Jun 2015La Jolla, California, Us• Awarded Housing, Dining, & Hospitality Exemplary Employee 2015• Developed employee presentations and workshops to teach and build leadership skills• Scheduled shifts, resolved conflicts, and led meetings for 100+ student employees -
Student LeadUc San Diego - Housing • Dining • Hospitality Jan 2014 - Jun 2014La Jolla, California, Us• Lead teams of 5+ student workers on shift, coordinated breaks, and alleviated customer concerns• Provided critical feedback and ideas for areas of improvement at biweekly team lead meetings
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Student EmployeeUc San Diego - Housing • Dining • Hospitality Jan 2013 - Dec 2013La Jolla, California, Us• Provided customer service as checkout clerk, barista, and deli and bakery assistance• Maintained high standards of organization and cleanliness while stocking grocery products, crafting made-to-order pizzas, and arranging catering orders
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Marketing DirectorTrend Magazine Sep 2013 - Jun 2015• Coordinated magazine launch events, consisting of securing venues, launching fundraisers, and networking with local music performers, boutiques, and fashion bloggers• Tripled event attendance through social media marketing strategies using Facebook and Instagram
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Operational LeadIdentity Project 2014 - 2015• Developed marketing and branding strategies for event promotion through social media• Produced talent and music festivals for audiences of 1000+ students and family
Mi Nguyen Skills
Social Media Marketing
Graphic Design
Proofreading
Photoshop
Illustrator
Indesign
Event Planning
Social Media
Premiere
Javascript
Time Management
Constant Contact
Os X
Google Drive
Leadership
Customer Service
Mailchimp
Mi Nguyen Education Details
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Uc San DiegoInteraction Design Specialization -
Uc San DiegoCommunication And Media Studies
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Brigham Young UniversityHuman Nutrition
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Yonsei UniversityInternational Summer School Program
Frequently Asked Questions about Mi Nguyen
What company does Mi Nguyen work for?
Mi Nguyen works for Usaa
What is Mi Nguyen's role at the current company?
Mi Nguyen's current role is ✨ Let me help you design intuitive, inclusive, and delightful experiences | UX Designer.
What is Mi Nguyen's email address?
Mi Nguyen's email address is cr****@****ail.com
What schools did Mi Nguyen attend?
Mi Nguyen attended Uc San Diego, Uc San Diego, Brigham Young University, Yonsei University.
What skills is Mi Nguyen known for?
Mi Nguyen has skills like Social Media Marketing, Graphic Design, Proofreading, Photoshop, Illustrator, Indesign, Event Planning, Social Media, Premiere, Javascript, Time Management, Constant Contact.
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