Mi Nguyen Email & Phone Number

San Antonio, Texas, Us

• Recognized with the 2024 Q1 Year o' Reveille Award for engaging, evolving, and championing the design language system with a growth mindset.• Provide strategic guidance for the design and delivery of complex omnichannel banking experiences within cross-organizational teams, leading to reduced call volume, improved app experience, and member retention.• Mentor and foster growth in teammates by designing a team onboarding structure and exemplifying robust design documentation processes.

San Antonio, Texas, Us

Sole designer of Texas’ first web-based sex education curriculum for LGBTQ+ youth. Led collaborative design workshops with stakeholders and prototyped designs at low, medium, and high fidelity, while advocating for iterative usability testing with a diverse target demographic. This curriculum is projected to ship in August 2022.

• Sole designer in the redesign of resource map for young adults with a history of foster care in San Antonio, Texas, which resulted in renewed funding from the 87th Texas State Legislature• Conducted heuristic evaluation and competitive analyses, created wireframes, designed prototypes, and implemented web page redesign

• Accelerated social media account following by 237% in six months through original content creation and strategic community engagement• Organized bath bomb making workshop opportunities with local businesses to generate increased sales and social media engagement

Portland, Oregon, Us

• Resolved all customer service inquiries on social media platforms and email accounts, with volume of 200+ emails per day• Executed paid and organic social media content, promotions, and campaigns on Facebook, Instagram, Twitter, and Pinterest• Amplified influencer partnerships program in 14 different cities in the U.S., resulting in promotional contracts with 50+ influencers per city

• Provided community and client management for 3+ national social media brand accounts, resulting in doubled social media follower growth in 13 months and increased engagement of 138%• Curated and copywrote social media content for Instagram, Facebook, and Twitter using Later and Sprout Social

• Sole content creator and community manager of website and Facebook• Designed marketing materials including flyers, email campaigns, and social media graphics

Portland, Oregon, Us

Feed the Mass is a local nonprofit organization committed to bringing food empowerment to the community, transcending socioeconomic barriers and providing food education to all those who seek it.• Revamped social media marketing strategies, resulting in 200% organic increase in followers on Instagram and Facebook• Mentored two cohorts of interns in skills related to digital marketing, multichannel content creation, event photography, and copywriting• Assisted in weekly production of adult and children's cooking class events

• Curated social media content and copy for Instagram and Facebook• Tracked and analyzed results on a weekly basis• Assist in redesign of promotional materials

Portland, Oregon, Us

• Represent brands and connect directly to consumers at live events• Set up brand booth, facilitate campaign, and repack event assets

Portland, Oregon, Us

• Core event team member of the largest touring adventure and obstacle course in the nation, expanded to 10 different cities as of 2017• Designed graphic content and copy for all social media channels, Kids Obstacle Challenge branded products, and assets for digital and physical event use• Provided customer service and community management for all inbound inquiries sent to all social channels - Facebook, Twitter, and Instagram, resulting in increase of social media activity up to 344%• Directly researched and managed influencer relations program

San Diego, Ca, Us

• Designed monthly and quarterly marketing campaigns, including postcard mailers, posters, email campaigns, and store signage• Managed and designed content for email marketing accounts for 20+ franchisee centers• Created PowerPoint presentations and event agenda packets for corporate conferences

San Diego, Ca, Us

• Designed monthly and quarterly marketing campaigns for distribution throughout US and CA, consisting of postcard mailers, posters, email campaigns, and store signage• Managed and designed content for email marketing accounts for 20+ franchisee centers• Supported franchise development through planning and execution of networking events

• Analyzed thousands of advertisements ranging from videos, landing pages, and phone applications to improve accuracy and quality• Researched potential user interest in certain ads as well as relevance of keywords and queries• Examined and detected colloquialisms, dialect subtleties, and grammar errors

Princeton, Nj, Us

• Completed official rater certification and regular scoring calibration• Read and analyzed student essay responses to SAT prompts• Provided calculated scores based on scoring guide and benchmarks

• Took initiative in redesigning sushi, entree, and dessert menus using Adobe InDesign• Catered to guest satisfaction through communicating in Japanese and Vietnamese languages

La Jolla, California, Us

• Awarded Housing, Dining, & Hospitality Exemplary Employee 2015• Developed employee presentations and workshops to teach and build leadership skills• Scheduled shifts, resolved conflicts, and led meetings for 100+ student employees

La Jolla, California, Us

• Lead teams of 5+ student workers on shift, coordinated breaks, and alleviated customer concerns• Provided critical feedback and ideas for areas of improvement at biweekly team lead meetings

La Jolla, California, Us

• Provided customer service as checkout clerk, barista, and deli and bakery assistance• Maintained high standards of organization and cleanliness while stocking grocery products, crafting made-to-order pizzas, and arranging catering orders

• Coordinated magazine launch events, consisting of securing venues, launching fundraisers, and networking with local music performers, boutiques, and fashion bloggers• Tripled event attendance through social media marketing strategies using Facebook and Instagram

• Developed marketing and branding strategies for event promotion through social media• Produced talent and music festivals for audiences of 1000+ students and family

Certificate, Interaction Design Specialization

Bachelor Of Arts (B.A.), Communication And Media Studies

Independent Study, Human Nutrition

International Summer School Program