Director of Special Projects and Chief of Staff to Chief Medical Officer of Home Modalities* Lead the rhythm of business for Home CMO's team, which includes five VP-level executives and other clinical operators.* Develop and maintain strong relationships across various business functions, enhancing team collaboration and improving decision-making capabilities.* Develop executive-level presentations for leadership, translating complex operational analyses into clear, actionable plans to support decision-making at their level, reducing information cycles.* Regularly present status reports to senior leadership, ensuring strategic alignment with organizational objectives.* Implement data-driven processes for goal setting and tracking, leading to improved monitoring and accountability of work streams.* Redesigning national training process to save 19,000 labor hours per year and $2 million annually, through self-directed learning solutions. Leading planned change management campaign and developing field leader reporting to drive adoption of new process.* Led cross-functional team to conduct company-wide time study, assessing alignment between daily activities, role expectations and manger perceptions. Successfully influenced executive leadership to adopt change to role expectations.*Persuaded executive leadership, including the CEO, and the legal department to reverse longstanding opposition to a strategic position, securing approval that enabled the growth of the home dialysis business line.* Led change management campaign to educate thousands of employees about new company position and action strategy, achieving one of highest NPS and ADKAR scores among all company initiatives in 2023.* In first six months of hire, led the transformation of the outpatient pediatric dialysis program, identifying critical service delivery gaps and optimizing workflows to significantly improve patient outcomes and safety. Protected $1M in annual company revenue.

Recruited to build a compliance program for the growing in-home dialysis business to mitigate business risk and exposure. * Designed and built full lifecycle home dialysis compliance program from ground-up; strengthened DaVita’s regulatory compliance infrastructure and reduced operational risks. Managed team of two.* Developed first comprehensive compliance guide for the home dialysis business line, establishing clear, comprehensive framework for compliance in areas ranging from home patient admission to service billing.* Designed risk assessment process for the home dialysis business subsequently adopted across all compliance enterprise lanes. Addressed high-priority risks within six months. Legacy process now informs all annual compliance work plans and audit plan.* Launched a process, supporting timely evaluation, approval, and track of 20+ home dialysis pilot initiatives.* Teamed with IT partners to conduct process gap analysis and validate functionality to mitigate non-compliance and operating risk

Managed partner relations, policy development, compliance, and project management initiatives, overseeing 8-staff, including stakeholder relations, Medicaid provider rate review, access to care, and child programs specialists, and compliance and legal analysts. Mitigated risk by leading policy, system, and regulatory change management initiatives in partnership with community members in alignment with federal and state guidelines, medical best practices, and relevant cost strategies. Oversaw hiring, training, and performance evaluations; administered a $1M budget; and managed the Benefits Collaborative.* Improved equity in access to quality care, surpassing implemented federal mandates while addressing access and quality care disparities across diverse populations by establishing an access committee, incorporating qualitative and quantitative research, and publishing reports.* Redistributed provider reimbursement rates to incentivize high-value services and reduce waste; assessed care trends, leveraged rate review results, gained stakeholder consensus, and propelled the passage of a bill to expand patient services.* Boosted Colorado’s standing as a leader on integrating the public in Medicaid operations for a program covering approximately 1.2M individuals in the state by developing engagement strategies and working with advocacy groups, lobbyists, medical providers, and Medicaid recipients.* Oversaw the creation of Colorado Medicaid coverage policies, rules, regulations, and state plan amendments, leading legal compliance staff, standardizing and codifying rule writing best practices.* Led the media relations strategy that secured the provision of life-saving dialysis services to 1.5K non-citizen patients, reducing numbers seeking care in an ER setting by influencing legislators and the public that care should be covered under the Emergency Medicaid benefit, resulting in multifold cost savings to the State.

Led stakeholder engagement and project management initiatives, holding full accountability for defining strategic vision to optimize public engagement in ongoing coverage policy development and the newly legislated Medicaid Provider Rate Review process. * Spearheaded the development and implementation of a Medicaid Provider Rate Review process, leveraging findings to make recommendations to senior leadership regarding benefit funding allocation and driving the redistribution of approximately $38M in Medicaid funding to balance provider reimbursement across medical services.* Structured and facilitated discussions within a house and senate appointed, multi-disciplinary committee appointed to review, compile, and integrate public feedback on reimbursement rates paid, and make Medicaid change recommendations.* Realized a reimbursement rate reduction of 35%, leveraging the newly implemented Medicaid Provider Rate Review Process, enabling increased funding for emergency transportation services and approximately $14M toward disability services programs.* Received the Employee of the Year, out of 600 employees, and Team of Year Awards in 2016 in recognition for serving as the primary advisor and liaison to a 50 Colorado Medicaid staff and external representatives, garnering consensus among disparate parties, furthering coverage policy development and equity initiatives, and building the Medicaid Provider Rate Review process.* Collaborated with the PR director in designing communications to develop clear and consistent messaging, including such campaigns as defending hospital taxation, the practice of not collection co-pays from individuals with disabilities, among others.* Managed crisis communications, driving efforts to deescalate tense situations among stakeholders and the public.

Managed the public Benefits Collaborative process, a system to engage community partners in designing Medicaid coverage policies. Set deadlines, oversaw cross-functional teams, and facilitated public engagement meetings to garner consensus, manage disparate views and interests, and design coverage policies such as adult dental, substance use disorder, and transgender service policies. Administered a $250K budget. Introduced group consensus building best practices to enhance public engagement in policy design.* Transformed the Benefits Collaborative process to boost both transparency of policy changes and inclusivity of service recipients while enabling the faster revision of policies and increasing the number of policy revisions over 3 years.* Created 22 Medicaid coverage policies in 3 years, a 77% increase over the prior 3 years, including the adult dental benefit, enabling adults near or below the federal poverty limit to receive dental care outside of the ER, reducing overall system costs.* Launched one of the 1st Medicaid benefits for transgender individuals in nation, gaining consensus to cover bottom surgery and other services, the 1st state to do so, with no added legislative funding.* Generated cost reductions to the State for benefit coverage by identifying opportunities to reduce scope without impacting services rendered; gained the trust of advocates and lobbyists and ensured an understanding of reasons behind cuts.* Identified covered Medicaid services, accessibility, providers, and costs; worked across patients, providers, advocacy groups, and the public to negotiate agreements; and authored policies in the Colorado Register for non-emergent and emergency transportation, children’s vision, genetic testing, ambulatory surgery centers, and prenatal care benefits, among others.

Administered the $1.5M Medicaid Infrastructure Grant with full discretion of funding allocation, focusing on improving employment outcomes for people with disabilities. Drove efforts to identify and secure grant-funded projects, negotiated contracts valued from $25K to $250K, hired and managed contractors, delivered grant-related reports. * Developed, launched, and served as policy authority for Colorado’s 1st new Medicaid eligibility program in 12 years, Adult Buy-In; provided funding to educate potential recipients on Medicaid eligibility and the employability of individuals with disabilities and bolstered government budgets to facilitate the hire of eligibility technicians to assist individuals with disabilities in applying for benefits. Facilitated training for county eligibility workers, independent living centers, community boards, and partners on the Adult Buy-In program, enrolling thousands of individuals in 3 years, and transitioning individuals with disabilities into roles of gainful employment.

Delivered personalized coaching and advising to educationally and economically under-served college students. Consistently improved student retention rates at client universities. Named top performer.Key Contributions:* Named top performer and selected by senior management from 250 coaches to deliver live coaching demonstrations to Presidents and Vice Presidents of prospective client universities.

In this early career role, answered 911 calls and coordinated emergency responders while multi-tasking in a fast-paced, high-pressure environment.