Robert C BigbyINFORMATION SYSTEMS & TECHNOLOGY PROFESSIONAL(I.T. and I.S. SPECIALIST – ANALYST – ADMINISTRATION – SUPPORT)Objective:To plan, develop and enhance information systems, security systems, etc. through procedures, guidelines and practices to ensure the safety, security and proper uses of programs, etc. throughout the federal government.INFORMATION TECHNOLOGY PROFESSIONALAccomplished I.T. professional with 15+ years’ experience in various areas. PROFESSIONAL AND TECHNICAL EXPERIENCESGeeks To Go/ Sierra Technologies, Inc. (Open End Contract) Computer Field Technician/ Remote Support Expert & Systems Administration, Atlanta, GA- 03/2011 – Present. www.SupportSpace.com (4 Month Contract) – Remote Support Engineer/ Malware Removal Expert for 13+ Global Companies outsourced by Support Space/ Geek Squad/ Clear Network/ Lavasoft/ Zone Alarm/ Panda, etc.)- 01/2011 – 04/2011.West at Home Services (7 Month Contract) – Remote Technical Support/ Help Desk Technician/ Customer /Service Representative - Direct TV/ Comcast), Omaha, NE- 07/2010 – 01/ 2011. Q.M.A. (Quality Medical Assistance) - Systems Administrator/ Supervisor Rome, GA-02/2006 – 07/2010. Whirlpool Corporation - Support Center Junior Analyst/ Technical Support/ Help Desk Columbia, SC- 03/ 1998 – 02/2006. Morris Village (Earle E. Morris Jr. Alcohol and Drug Addiction Treatment Center) – Mental Health Security Support Specialist B (MHS-B) Columbia, SC 1994 – 1998Crafts Farrow State Hospital - Desktop support Technician/ Help Desk. Columbia, SC 1989 – 1994EDUCATION & CERTIFICATIONSHERZING UNIVERSITY - Network Systems DiplomaCOMPTIA - A+ CertificationCOMPTIA – Healthcare Information Technology Technician CertificationSPRING VALLEY HIGH SCHOOL - Academic DiplomaCISCO - CCNA Certification- (In process)MICROSOFT MCSA Certification – (In process)ASSOCIATES DEGREE (A.S.) - Computer Information Management Ashworth College- (In process)