Samuel "Sammie" Edwards Email & Phone Number

New York City, New York, US

In my role at Celonis, I “Live for Customer Value” every day. I get the special opportunity to work directly with almost every customer we onboard, either directly or through their Customer Success Managers and Account Managers. From the Service Desk, my job is partially ensuring these clients get the best experience during their most problematic times.

San Marcos, Texas, US

• Working at a support desk, took inbound calls and assisted with a multitude of customer IT issues. Had to remotely diagnose and resolve issues quickly and accurately using high level knowledge. Sometimes handled.
• Supported a variety of technical issues as simple as printer support to complex issues with home-servers, smart car infotainment systems, or even common and uncommon windows and consumer device software issues.
• Commonly handled 3 Remote sessions with customers, a live phone call and relevant session with a client, and multiple chat rooms with both supervisors and other agents requesting assistance.
• Providing White Glove, Open Ended, Best Effort support: which means I experience change every call. Thus, I’m accustomed to learning on the fly and using experience and resources available to accurately diagnose and.
• Meeting Metrics while remaining totally remote from office.
• Still performed the duties of a customer service + billing + Technical support agent from time to time depending on the needs of the business. Clients would call in and I would be more than willing to offer them our.

San Marcos, Texas, US

• Working at a service desk, took inbound calls and aided in a plethora of customer issues. Generally regarding IT issues of varying levels of required prior knowledge. Many of the calls regarded very sensitive topics.

Dallas, Texas, US

• Working at a help desk, kept a positive customer service attitude and productive workflow, while tending to customers internet issues, showing a consistent and helpful attitude while dealing with irate customers. Kept.

Seattle, WA, US

• Focusing primarily on the customers, whilst acting with extreme vigor and personal judgment performing duties ranging from maintaining the company's public appearance to recommending and aiding in the purchase of.

Downers Grove, Illinois, US

• Working with a group of hopeful individuals, I participated in a pilot program deemed PrepareU. This was one of the most influential courses I have ever taken part in during my career, and is in my opinion solely.
• Social Styles, Adopting my social style to others in the work place
• Interview Tips and proper Interview practice
• Professional Attire and proper presentation
• 60 Second Pitch and fine tuning the presentation
• Building a brand and staying by it

Associate’S Degree, Computer Programming And Development

Public Speaking/ Building A Brand

Education record

College Career Promise, Business Administration And Management, General

Elementary School Supplemental Program, General Studies