Manage and maintain a global SIP infrastructure to support real-time audio and video for Zoom Meeting.- Zoom services' release deployment and maintenance- Design and implement zero-downtime Zoom services (99.99%)- Manage a SIP infrastructure with components: SBC, Gateway, Media Proxies, and Media Servers- Build SIP trunks with PSTN carriers, enterprise customers, and telecom partners- Implement CI/CD to maintain a scalable architecture; work closely with developers- Automate monitoring metrics; identify and troubleshoot service issues

Provide top level technical expertise for a range of VoIP and data services delivered on-premise and in the cloud.Primary SME for the following technologies:• Network Design and Troubleshooting• VoIP/SIP Design and Troubleshooting• Linux Provisioning and Administration• Cloud Infrastructure Provisioning, Monitoring, and Troubleshooting (AWS mostly)• Automation Initiatives (Terraform, Ansible, Bash, Node.js)• Network Documentation• SBC platforms (Cisco Unified Border Element (CUBE), Ribbon SWe Lite)• Containers (Docker, Kubernetes)• Virtual Machines (VMWare ESXi, KVM)• PSTN Connectivity and Troubleshooting• Cloud Hosted PBXs (Bicom PBXware, 3CX, Integrics Enswitch)• Open Source projects (NGINX, MySQL, Git, and more)• Monitoring systems design and deployment (PRTG, Hepic)

Assisted in planning, configuring, and troubleshooting voice and data IP networks. As a Cisco Partner, The Maynard Group manages the networks of many companies in the San Francisco Bay Area as well as along California's Central Coast. This competitive geographical positioning allows me to gain experience with a range of technology in many industries including Healthcare, Hospitality, and Agriculture just to name a few.Additionally, I assist with the operation of our cloud hosted PBX platform that offers businesses a cost-competitive VoIP solution.

Ace Uniforms is a retail supplier to professionals in a variety of industries. They cater to police and fire departments, hospitals, clinics, restaurants, hotels, and basically anyone else that needs a professional look. Ace Uniforms serves individuals, businesses, and institutions in CA and AZ throughout three stores and online. For some of our larger customers, I also managed the creation of customized B2B sites to improve the customer experience.I wore a variety of hats and always looked for ways to improve the company. I concurrently managed all of the IT, eCommerce, and Marketing needs of the company.

Worked on special projects for a Part-135 Aircraft Charter Operator. Projects included sales support, salvage, and accounting projects.

• Establish and maintain positive working relationships with corporate customers.• Reconcile and negotiate resolution of disputed invoices maintaining profitability and positive customer relations to ensure retention.• Design and develop computer database and front-end to track mechanics’ times and task efficiency.• Utilize advanced features of Microsoft Excel to manage large data sets and use raw data to develop useful, actionable reports.• Create sales presentations to support sales activities and revenue goals.

Administered warranty claims for the Embraer Legacy executive aircraft. Skills gained include accounting and negotiation among others.