Precision Diesel provides fleet maintenance and 24/7 emergency fleet services throughout Southern California.In this role, I oversee the daily company operations encompassing development and execution of the vision, strategic plan, sales, marketing, customer engagement, accounting, and P&L management; lead eight team members. Created short and long-term business plans centered on growth, profit opportunities, and service. Built strategic partnerships with key accounts including Sysco Foods, US Foods, PepsiCo; head internal leadership team meetings.My successes included:• Navigated the organization through the pandemic crisis without interruption; delivered over 710k gallons of diesel to refrigerated trailers at hospitals and schools holding vaccines and foods; developed safety protocols.• Increased revenue 50% YOY; restructured and rebranded the company, created a new logo and marketing strategy, and redesigned the company website; launched a new Fuel Service Device Division.• Acquired multiple fleet service contracts with major foodservice companies; provide monthly services to over 2,500 trucks and trailers.• Conducted training sessions on operations, team building, client management, and safety.

Royal Roads Transport is a Specialized Medical Freight Transportation and Logistics company.I lead the company operations involving development and implementation of the strategic plan, sales and marketing, customer service, business development, employee engagement, performance management, budgeting and forecasting, and P&L administration; manage 10 team members. Monitor deliveries and ensure exceptional service and feedback to over 80 medical customers; foster and maintain key relationships and partnerships.Key accomplishments included:• Successfully ensured the delivery of medical products without interruption during the pandemic crisis.• Increased sales; attained significant transportation sales through strategic contract negotiations and relationship building; designed marketing strategies including weekly campaigns and social media accounts.• Optimized operational efficiencies through the development of new logistic procedures; shipped over 28,500 loads of medical products in California without any claims.• Acquired substantial savings; monitored driver’s timelines and created efficient routes.• Developed team members into leadership roles through coaching and mentoring.

Goldmart was an eCommerce company that dealt in precious metals, rare coins, diamonds, jewelry, and luxury watches.Director of Operations and Logistics, 2009 – 2012Customer Service Manager, 2009 – 2009Business Operations Consultant, 2009 – 2009I was hired to provide key support with launching and building the organization with a focus on business operations and logistics; promoted to head operational activities with responsibility for the delivery of over $40M in precious metals throughout the U.S. including sales, marketing, customer service, logistics, and budget administration; managed three team members. Developed and managed key accounts and vendors; designed the website and social media accounts.My achievements included:• Optimized operational productivities; created a procedure manual covering customer service, logistics, and shipping and receiving; increased safety and reduced processing errors.• Improved customer service feedback and retention; designed a website option for customer reviews and communications; maintained over 3K member accounts.• Established significant annual sales through effective sales and marketing strategies; built and managed key relationships and partnerships.• Developed team members into promotional roles through individual development plans.• Performed instructional sessions on operations and logistics.

I supplied administrative support including corporate event planning, establishing and managing vendor accounts, and rendering customer assistance; created marketing strategies involving social media accounts.In addition, I was a key contributor and worked with the Vice President in designing an operational procedure manual, utilized company-wide to train all the team members; recognized with the “Transportation Safety Leadership” award and a “Highway Traffic Safety Professional” Certificate.