Creig K. Jackson Email & Phone Number

North Brunswick, Nj

Client Service Specialist – June 2018 – January 2024- Management & Retention of all Annual Licenses on Legal Software for Attorneys & Paralegals. - Phone Sales. Responsible for Annual Renewal of all existing Annual License Customers for Real Estate & Family Law Software for Attorneys & Paralegals.- Up-selling to add different software, adding or reducing Users & cross-selling new products.- Handling Cancellation & Payment Pause Requests for Customers.- Assisting Customers with Technical Issues or moving software to new computers. Providing codes to activate software.- Moved 620 Users from Cloud Account that we were paying a 3rd Party to Proprietary Browser Account that we created for Remote Access to their Real Estate & Family Law Software from anywhere.Results: Increased company Annual Revenue by 40% even though we lost 25% of Clients due to higher prices. Held 85% of Cancellations to the end of their Renewal Subscription. Saved the company $111,600 by moving 620 customers from the Cloud which we paid a 3rd Party to provide.Skills: Inside Phone Sales; Client Services / Customer Success; Cloud Computing; Customer Service; Consultive Selling; Software IndustryTurboLaw Software, Inc. (North Brunswick, NJ) January 2018 - June 2018Customer Sales Liaison• TurboLaw Software was acquired by our parent company LEAP Software from Australia.• Increased the company’s Annual Revenue by 60% even though we lost 45% of Customers due to higher prices. Easysoft, Inc, (North Brunswick, NJ) April 2016 - January 2018Senior Product Consultant• Inside Phone Sales involving Price Rise of existing customers on Real Estate & Family Law Software with Annual Licenses after Easysoft was acquired by our parent company LEAP Software from Australia.• Increased company Annual Revenue by 80% even though we lost 35% of existing customer base due to higher prices.

Boston, Massachusetts

Customer Sales Liaison (TurboLaw) – Jan 2018 – Jun 2018- Phone Sales involving Price Rise for existing customers of TurboLaw with Annual Licenses on TurboLaw Software after their acquisition by our parent company LEAP Software.- Describing the benefits to Law Firms of staying with TurboLaw in spite of the fact that their price was increasing.- New sales & Cross Sales of Practice Management with Time & Billing Legal Software to Law Firms for Attorneys & Paralegals.- Management & Retention of all customers with Desktop and Cloud Software on an Annual License.- Adding or Reducing Licenses. Moving software to new computers. Changing licenses from Desktop to Cloud.- Conversion to new bundled package which includes 3 different Practice Management Software Programs for Massachusetts & 2 programs for Rhode Island, New Hampshire, Florida, Maine, South Carolina, Connecticut & Vermont.Results: Increased company Annual Revenue by 60% even though we lost 45% of Clients due to higher prices.

Union, New Jersey

Inside Sales Consultant- Phone Sales of LifeStation Medical Alerts to potential customers in United States & Puerto Rico. - Uncovered customer's needs, provided solutions, demonstrated adaptability & overcoming objections.Responsibilities:Position Requirements:- Prior phone sales experience is preferred but not a must. Outgoing personality and strong verbal skills. Ability to navigate various computer applications. Ability to work a flexible schedule (FT Evening/Weekend Schedules Available). Department operates 8 AM – 11 PM, 7 days per week, including weekends and holidaySkills: Sales; Inside Phone Sales; Customer Service; Consultive Selling; Networking

North Brunswick, New Jersey

Senior Phone Sales Consultant - Easysoft, LLC was sold to LEAP Software (from Australia) after I left. They kept the Real Estate & Family Law Software. The previous owner of Easysoft took the Trust Accounting and Legal Billing Software with him to form a new company (CosmoLex, LLC). He called me back to work for him again because I already knew these 2 products. Initially I was the only Salesperson.- New sales of a cloud-based Legal Billing & Trust Accounting Software for Attorneys & Paralegals in the USA. Recruited & trained 3 new Salespeople. Management & Retention of all customers with Desktop Software on an Annual License. Also responsible for the up-selling of Desktop Customers and conversion to the new cloud software at a higher price. Cross selling of new products & services. Results: Averaged 75% Retention Rate for all Desktop customers with Annual License even with a 24% Price Increase. Produced 80% of the new product up-sells to the Cloud Product while I was on the Staff.

North Brunswick, New Jersey

Inside Phone Sales / Senior Product Consultant / Sales & Marketing Director - Management & Retention of all customers with an Annual License On Real Estate, Family Law, Trust Accounting & Legal Billing Software to Attorneys & Paralegals in the USA. Cross selling of new products & services. - Worked with representatives from the American Bar Association & 35 State Bar Associations to introduce Easy Soft & arrange for their evaluation of our products to establish a network of strategic partnerships who offered our software as a member benefit to their Attorneys.- Responsible as Sales Manager to recruit, educate & train new Sales Associates. Supervised employee Sales & Monitored employee performance for Sales Dept with 5 – 8 employees.- Responsible for Scheduling & Exhibition at Legal Seminars, Trade Shows & Conventions nationwide for new sales, brand recognition & Customer Service while generating Sales leads.SELECTED HIGHLIGHTS: Employee of the Year 2010 & Co-Employee of the Year 2011…. Consistent Top Sales Producer for 7 years running. $1.2 Million personal production 2010, $1.6 Million in 2011, $2.1 Million in 2012.

Watchung, New Jersey

Sales Account Executive- Responsible for new sales, cross sales & upgrades of Legal Software to over 15,000 Law Firms nationwide. Responsible for attending Legal Seminars, Trade Shows & Conventions in the Tri-state area to generate Sales Leads

West Orange, New Jersey

Sales Manager / Senior Consultant- Responsible to lead, recruit, educate, train & manage all Sales Professionals for the New Jersey Dealership.- Conducted in-home presentations to demonstrate the benefits of SaladMaster Premium Stainless-Steel Cookware.- Prospected & developed strategic partnerships with Health Clubs, Gyms & other Medical Facilities to introduce Saladmaster & schedule appointments for Sales Department to generate more sales.- Planned menus, coordinated all activities & conducted monthly Cooking Schools for customers. Teaching them how to care for & use their cookware to reap the benefits of Saladmaster Cookware for their families & friends.

Atlanta, Georgia

Account Executive / Senior Consultant / Sales Manager - Conducted in-home presentations to demonstrate the benefits of SaladMaster Premium Stainless-Steel Cookware.- Responsible for recruiting, training & managing a group of Salespeople under the dealership in the metro Atlanta area.- Conducted monthly Cooking Schools for customers to help them understand how to use & care for their cookware.AWARDS & RECOGNITION: Consistent Top Sales Producer year after year. Won many contests, Earned awards, trips & bonuses for Personal & Group Production. Was promoted thru the ranks until I was eligible to start my own dealership.

West Palm Beach / Ft. Lauderdale, Florida

Road & Bridge Inspector IInspected Road & Bridge Construction on State Roads in West Palm Beach Florida.Road & Bridge Inspector II Inspected Road & Bridge Construction on State Roads & Interstates in Ft. Lauderdale Florida.Road & Bridge Inspector IIIWorked in the Permits Dept evaluating & approving Road Construction & Alteration Permits for work to be performed on all State Roads & Interstates in the Broward County area.Road & Bridge Inspector IV Worked as a QA Inspector at an Asphalt Recycling Plant for work being done in widening the Florida Turnpike. Performed complex Asphalt Extraction & Gradation Experiments to ensure that Asphalt being used met all necessary Florida State Specifications. Engineer I / Asst. District Lighting Engineer Responsible for Design & Approval of all Street Light Construction on all of the Interstate Highways, Toll Roads & State Roads over a 7 county area from South Florida to Central Florida. Also responsible for inspection of all State Road & Interstate Construction Projects & final approval before these roads were opened to the public. SELECTED HIGHLIGHTS: Even though I started work at Florida DOT with no Civil Engineering background I was able to prove myself through self-study & diligence to pass the necessary State Examinations to get 4 promotions in 7 years.