Renan Cardoso Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Responsible for Deployment, Projects, Configuration, Support for Networking, Network strategy, templates, velocity language for Catalyst Center and Troubleshooting focused for NTT customers. Also Support for Network Operation Center(NOC) in critical situations, helping with Root Cause Analyses and Troubleshooting.Key Skills: Catalyst Center - Deployment, Assurance, Inventory, PnP, Controlability, Telemetry, Onboard Process, Security, Reports, Design Solution, Update, Strategy and new features.Wireless - Cisco, Enterasys, Ruckus(AP`s and Controllers)R&S - Cisco, Enterasys, Ruckus, Juniper(Switches L2 and L3)Security - Cisco, Fortigate, Palo Alto, Juniper (ASA, SRX, E100)VOIP - Cisco, Avaya, GenesysManagement - Cisco ISE and Cisco Catalyst Center

São Paulo, Brasil

Responsible for Deployment, Configuration, Support for Networking and Troubleshooting for Kyndryl customers.3rd Level in management network strategy for new business, as lifecycle of products , EOS, EOL, Disaster Recovery, TAC(Cisco) and JTAC(Juniper) Operations.Also Support for Network Operation Center(NOC) in critical situations, helping with Root Cause Analyses and Troubleshooting.Key Skills: Wireless - Cisco, Enterasys, Ruckus(AP`s and Controllers)R&S - Cisco, Enterasys, Ruckus, Juniper(Switches L2 and L3)Security - Cisco, Fortigate, Palo Alto, Juniper (ASA, SRX, E100)VOIP - Cisco, Avaya, GenesysManagement - Cisco ISE and Cisco Catalyst CenterObservability - Power BI, SolarWinds, Zabbix, Nagios, NetBox and TraffipITSM Tools - (Máximo and Service Now), ITIL, Changes Procedure)DEVNET - Python, MS Visual Studio, Linux and Automation

São Paulo, Brasil

Responsible for Deployment, Configuration, Support for Networking and Troubleshooting for Kyndryl customers.3rd Level in management network strategy for new business, as lifecycle of products , EOS, EOL, Disaster Recovery, TAC(Cisco) and JTAC(Juniper) Operations.Also Support for Network Operation Center(NOC) in critical situations, helping with Root Cause Analyses and Troubleshooting.Key Skills: Wireless - Cisco, Enterasys, Ruckus(AP`s and Controllers)R&S - Cisco, Enterasys, Ruckus, Juniper(Switches L2 and L3)Security - Cisco, Fortigate, Palo Alto, Juniper (ASA, SRX, E100)Management - Cisco, Zabbix, Nagios, IPAM, Netbox and Traffip (Cisco ISE, Cisco DNA)Observability - Power BI, CMDB Tools(Máximo and Service Now), ITIL, Changes Procedure)

São Paulo E Região, Brasil

Responsible for create, support and colaborate with new ideas in accord with business areas and IT in the ServiceNow systems. Experience in developing scoped, custom applications, workflow, customizing the service portal pages, creation of reports and dashboards including Performance Analytics, Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications (e-mail Script), SLAs/OLAs, Knowledge Base, Service Catalog, Survey, inbound and e-mails.

São Paulo E Região, Brasil

Responsible for managing and supporting several IBM global accounts which uses the security and compliance tools to perform security tasks and to improve efficiency through centralized server management. Technical resource responsible to interact with the customer to analyse the IT environment and conduct tool implementation in customer environment.Job Responsabilities:. Endpoint and Relay Server management with IBM Endpoint Management (a.k.a. IEM / BigFix).. Install, configure, troubleshoot, patch, and manage endpoints and relay servers on Windows and Unix.. Support tickets relating to BigFix technical issues.. Develop and maintain Standard Operating Procedures for BigFix application and agents.. Diagnoses and troubleshoots problems with Servers, software, and communications devices.. Provide escalation support for technical support and assistance to junior administrators.. Makes business and technical recommendations for new initiatives and new deployments.. Troubleshoots and resolves complex problems.More information regarding the BigFix application on https://www.ibm.com/security/bigfix/

São Paulo E Região, Brasil

IBM Software Support Engineer as responsible for provide technical consulting solutions in Storage System.Also responsible for working together with IBM System Storage Brand troubleshooting, assessment, capacity performance and complex technical problems.Main products: V3700, V5000, V7000, DS4000, DS8000, Sonas, V7000 Unified, Tivoli Productivity Center or Spectrum Control, Copy Services Manager, SDDDSM, SDDPCM, XIV, Multipathing, San Volume Controller(SVC), Storage Area Network, Brocade, Cisco and A9000.

São Paulo E Região, Brasil

IBM Software Support Engineer as 3rd level support responsible for provide technical consulting solutions in Virtualization, Windos, Linux, Linux for Z and systems on IBM Power and Intel platforms. Also being responsible for working together with IBM sales team qualifying, prospecting technical requirements identifying and business opportunities to contribute with an income growth.Collaboration with sales team involves resolve highly complex technical problems and visits to customers to do assessments, improvements and create new business sales.

São Paulo E Região, Brasil

Trabalho com servidores de alta disponibilidades em diversos clientes em São Paulo, fazendo manutenção de hardware destes produtos abaixo.System X - Manutenção Hardware de servidores, instalação de sistema operacional, divisão de arrays, criação de máquinas virtuais.System P - Manutenção de Hardware, criação de LPARS, DLPARS.System I - Manutenção de HardwareSystem Storage - Manutençào de Hardware, criação de LUNS, criação de PATHS, Criação de Array.Redes - Manutenção de Hardware em Routers, Switches, Access Points, Cisco e Juniper, configuração, upgrade de IOS, Etherchannel, Protocolos de Comunicação, Vlans, STP.Unidades de Fita - Manutenção de Hardware.

São Paulo E Região, Brasil

Top Ranking - Help Center LenovoPeríodo: Janeiro a Dezembro de 2010 – Analista do Ano 2010.Janeiro/Fevereiro de 2011Março/Abril de 2011Maio/Junho de 2011Julho/Agosto de 2011Setembro/Outubro de 2011 – Analista do Ano de 2011Janeiro/Fevereiro de 2012Março/Abril de 2012Prêmio concedido pelo melhor desempenho entre os analistas do Service Desk IBM ( Conhecimento técnico, comportamento, team work)Reconhecimento de ClientesEmails (3) enviados por clientes onde foram recebidos elogios sobre conhecimento técnico e postura.

Master Of Business Administration (Mba), Information Technology, Mba Cloud Computing Architecture, Tecnologia Da Informação

Tecnólogo, Redes De Comunicações

Tecnico Informática, Tecnologia Da Informação