Crescenta Colaco Cardoz Email & Phone Number

Kuala Lumpur, My

Malaysia

Mumbai, Maharashtra, India

Listened to customers' queries and complaints very patiently and provided them the best solutions according to the company's guidelines.● Raised disputes on our company’s system using Eclipse and WebRQ tools customers credit cards for unauthorized transactions done.● Handled credit card payment decline issues and interacted with the fraud analyst team to get the card details rectified.● Coordinated with client subject matter experts to respond to or support in the response to inquiries and/or escalations.● Dealt with customers requests to update a function on the credit card to ease the cm usage on the card.● Provided information to use Citibank's website and Application to its optimal.● Informed customers on the offers available on the credit cards to avail and enjoy the benefits the card provides.● Reversed banks levied charges to cm on knowing their genuineness to their situation.● Assisted almost 90% of cm with credit card loans offer information which helps them to ease their buying options.● Helped cm to ease their product purchase payments into an equated monthly installments.● Stopped cheque payments to avoid inconvenience to the cm as per their request..● Reversed bank levied charges to customers on knowing their genuineness to the situation.● Helped cm with their Ready Credit account details and also calculated the charge levied.● Raised disputes on cm account for unauthorized transactions done.● Assisted cm with personal loan information and providing details.● Helped NRI cm do international wire transfers to their domestic accounts as well as any additional request from them..● Calculated transfer charges to NRI cm for each transaction they do.● Topped the chart with the highest number - 10 (10 being the highest) for excellent customer ratings.● Completed our business sales target of 55 lacs INR/month for which I was recognized in the top 5 Pan India for 2 consecutive months.● Segregating information of the cm as per the data provided.

Mumbai Area, India

Created and updated company’s SOP● Checked the allergy ratio of participants if any and accordingly arranged separate meals for these clients.● Segregated the list of the number of male to female ratios from the data provided.● Prepared medical kit before each event and kept a track on the medication used and their expiring date to discard the same.● Created props for upcoming events as well arranged emergency contact information of the participants for every event..● Arranged the equipment needed for the event a day before.● Weakly analysis and check on the expiry of the food products and discarding those expired products.● Placed food order for a team of 100-200 students plus staff as per the next event’s requirements.● Updated the food stocks in the storage of the company after the event is completed.● Booked flight tickets for travel and meals for the clients as well as for the company on every trip.● Created booking invoices for the clients for the trips taken on the company’s system.● Created receipts on the company's system to hand over to clients on payments successfully.● Created a proforma invoice for individual trips before its commencement.● Made report’s of individual programs held

Mumbai Area, India

● Handled booking for tour packages● Prepared documents for visa arrangements● Coordinated with customers for visa appointments and documented their visa papers according to their trip.● Coordinated with hotels for booking confirmation and allocated meals according to customers requirements.● Documented customers in the visa department of leisure travel outbound.

Mumbai Area, India

● Handled booking for tour packages● Prepared documents for visa arrangements● Coordinated with customers for visa appointments and documented their visa papers according to their trip.● Coordinated with hotels for booking confirmation and allocated meals according to customers requirements.● Documented customers in the visa department of leisure travel outbound.

Bvoc Tourism, Tourism And Travel Services Marketing Operations

Bachelor Of Science - Bs, Geology/Earth Science, General

Activities and Societies: Represented college at state level in carrom National level rugby player

Ssc, All

Activities and Societies: Athletics and swimming