Who is Michael Crespo? Overview
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Quick answer
Michael Crespo is listed as Support Engineer at NinjaOne, based in Lutz, Florida, United States. AeroLeads shows a work email signal at mobiletec.net and a matched LinkedIn profile for Michael Crespo.
Michael Crespo previously worked as Technical Support Expert at Mobiletec International, Inc. and Systems Support Technician II/ Knowledge Base Specialist at Mobiletec International, Inc.. Michael Crespo holds Bachelor Of Science - Bs, Information Science/Studies, Overall Gpa: 3.55; Major Gpa: 3.96 from University Of South Florida.
Company email context
Email format at NinjaOne
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{first_initial}{last}@mobiletec.net
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AeroLeads found 1 current-domain work email signal for Michael Crespo. Compare company email patterns before reaching out.
Profile bio
About Michael Crespo
Michael Crespo is a Support Engineer at NinjaOne.
Current workplace
Michael Crespo's current company
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5 roles
Michael Crespo work experience
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Technical Support Expert
- Address highly complex and impactful technical issues that frequently necessitate code-level analysis, system engineering, or in-depth architecturalknowledge. -Offer guidance and assistance throughout each stage of the Customer Support process, including reviewing communications to the customer, content for escalations, and directions for investigations as needed. -Develop innovative solutions to new or unknown issues, often creating workarounds or proposing changes to the product architecture.-Provide strategic technical direction for the support organization, guiding the development of new support strategies, tools, and methodologies.- Lead the response to critical incidents, coordinating across multiple teams to ensure a rapid and effective resolution.-Influence the long-term improvement of products and services by providing expert feedback on system design, performance, and user experience, based on complex case analysis and customer feedback-Conduct peer review on all cases prior to case closure to ensure the information that was entered throughout the case was correct and complete.
Jan 2024 - Jul 2024
Systems Support Technician Ii/ Knowledge Base Specialist
- Creates, reviews, researches and edits documentation in Microsoft Office; including adding VBA to Excel spread sheets and Word documents to assist the needs of Customer Support. - Analyzes the needs of customer support technicians and provide tools to enable customer support technicians to perform their jobs efficiently; including creating tools in C#, enhancing Microsoft Dynamics and SharePoint with flows, providing queries and data from SQL Server, providing .bat files, and creating web sites with ASP.NET.- Works as a secondary tier support technician to assist with other support technicians and customer issues related to the MobileTec suite of applications.- Communicates with and assists Dev Ops with escalated issues, application testing, and documentation as well as other Customer Support related issues.
Mar 2022 - Dec 2023
Application Support Technician
Jun 2020 - Mar 2022
Assistant Manager
Oct 2012 - Jul 2019
2 education records
Michael Crespo education
Bachelor Of Science - Bs, Information Science/Studies, Overall Gpa: 3.55; Major Gpa: 3.96
Associate Of Arts (A.A.), Overall Gpa: 3.55
FAQ
Frequently asked questions about Michael Crespo
Quick answers generated from the profile data available on this page.
What company does Michael Crespo work for?
Michael Crespo works for NinjaOne.
What is Michael Crespo's role at NinjaOne?
Michael Crespo is listed as Support Engineer at NinjaOne.
What is Michael Crespo's email address?
AeroLeads has found 1 work email signal at @mobiletec.net for Michael Crespo at NinjaOne.
Where is Michael Crespo based?
Michael Crespo is based in Lutz, Florida, United States while working with NinjaOne.
What companies has Michael Crespo worked for?
Michael Crespo has worked for Ninjaone, Mobiletec International, Inc., and Dunkin' Brands.
How can I contact Michael Crespo?
You can use AeroLeads to view verified contact signals for Michael Crespo at NinjaOne, including work email, phone, and LinkedIn data when available.
What schools did Michael Crespo attend?
Michael Crespo holds Bachelor Of Science - Bs, Information Science/Studies, Overall Gpa: 3.55; Major Gpa: 3.96 from University Of South Florida.
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