• Responsible for all soccer and business operations of the only soccer club in San Francisco offering a full college and professional pathway with over 700 players competing in the ECNL, Girls Academy, NorCal Premier League, WPSL and SFSFL.• Advise the Executive Director, Board and coaching leadership team on all matters related to club strategic goals, governance and operational. • Lead transformation of policies, program delivery and business processes to maximize efficiencies and ensure effectiveness leading to high customer satisfaction and retention of players and staff.• Manage all full-time office staff and oversee the areas of player and team registration in leagues and tournaments, travel administration, equipment management, financial aid, and human resources. • Strategic leadership of marketing, communications, social media to increase engagement and customer interest.

• Overall responsibility for the strategy and management for all aspects of technology systems and information processes at the leading soccer academy in San Francisco.• Lead technology transformation initiatives to improve satisfaction, increase efficiencies, maximize results and reduce costs through better use of technology and effective information distribution. Goal is to ensure a world-class experience for all stakeholders - players, families, coaches and club leadership.• Deployed a new sports management system, BYGA, ahead of schedule and to high satisfaction as measured by customer and employee feedback.

• Design and lead unit sessions with a focus on Midfielders.• Assist all practices and games as a volunteer assistant coach to ensure alignment with the strategic goals of the coaching staff.• Lead all aspects of video analysis for NCAA D1 women’s soccer program in the WCC conference. • Deliver weekly player review meetings and publish clips and highlights to improve overall performance.• Attend ID Camps on behalf of head coaches.

• Lead a 5-year plan to return the men’s program to its 2018 plateau as a National Top 5 ranked team by implementing a professional academy discipline in system of play, practice design and execution, strength and conditioning, and match performance while maintaining the focus on the well-rounded development of the college bound athlete.

•Lead coach overseeing 3 academy venues, a staff of 5 assistant coaches, 2 translators and 140 players in a bilingual environment. •Awarded the global LFC IA Session of the Month Award in 2020. Completed Liverpool Academy coaching accreditation and attended coaches training at Anfield Stadium and Kirkby Academy facilities.•Designed and delivered all session plans adhering to the LFC Academy Curriculum with 5-week cycles.

•Senior advisor and leadership role to grow all aspects of Japan business. Coached and developed professional services and alliances directors, engagement managers and consultants within Workday and externally at our channel partners.•Executive sponsor and trusted advisor providing guidance on Workday and HR technology strategy to global automotive, electronics, technology, retail and social innovation companies headquartered in Japan and Korea. Primary point of contact for Corporate HQ leadership team and prepared and accompanied co-CEOs to strategic meetings across APJ.•Launched and developed Customer Success Management program in Japan and Korea. Owned satisfaction of strategic customers, designed and hosted quarterly Customer Summit meetings and mentored local hires to maintain 95% customer satisfaction and NPS. •Key participant in sales prospect engagements with channel partners in Japan, Korea and China leading to marquee customer contracts in consumer electronics, technology and automotive markets.•Continued Strategic Customer Engagement responsibilities to bring region specific product features to market.

•Recruited and led elite Workday consultants with senior business experience to grow a team of 8 into a multi-disciplined organization of 25 with a respected team brand delivering programs and guidance to all channel partners in the Professional Services ecosystem. •Designed, led and measured impact of programs delivered to a channel partner ecosystem of over 30 firms resulting in increased annual productivity. Examples include the Alliances Product Lead program in which 300+ senior consultants from channel partners were certified to provide collaborative knowledge transfer across the Workday ecosystem.•Led the design and selection of program content at annual, global conference for Professional Services providers. Launched EMEA specific conference. Attendance grew by 150% to 2,500 consultants and sessions grew by 250% from 70 to over 200.•Maintained leadership of Strategic Customer Engagement organization and extended programs to intake and prioritize product requirements gathered by the Professional Services ecosystem.•My Field Readiness organization was designed to provide guidance to all channel partners and the internal WD professional services with knowledge to optimize product deployment and configuration ensuring high customer satisfaction, referenceability and subscription renewals. Primary teams focused on Integrations, ELT/ETL Operations, Data Analytics and all application focuses including HCM, Talent Development, Recruiting and Compensation. We used ZOOM, podcasts, an LMS and various Atlassian products to engage and provide product knowledge, deployment guidance and strategic leadership to a globally dispersed group of 3,000 certified consultants at 30 partner firms.

•Owned strategic customer engagements as the trusted advisor between the executive leadership at our most important, pivotal customers and Workday product management/strategy leadership and our co-CEOs.•Negotiated and influenced new features into the product roadmap to ensure upmarket success to meet the needs of future global customers. I specialized in the entire HCM suite with a deep focus on our Talent Management, Recruiting, Data and Business Intelligence products.•Trusted with critical relationships, communication and negotiation to reach understanding and consensus on prioritizing and delivering only the most valuable product features while maintaining a high level of customer satisfaction and referenceability for 1:1 engagements with strategic prospects. •Developed program methodology to gather, understand and prioritize business requirements during complex, global projects with our channel partners. I launched and led this strategic organization that grew from 1 to 5 senior resources globally.

•Ensured the successful global deployment of Workday solutions as the single point of accountability for project management, resource plans, issue resolution, eliminating blockers, budget, delivery and customer satisfaction. •Co-led critical project pivotal to Workday growth beyond start-up phase.•Provided guidance to customers on HR technologies to complement Workday. •Delivered first customer go-lives for Annual Compensation and Time Tracking.

•Launched and grew Workforce Analytics team to design and deliver intuitive executive dashboards, data visualization and self-service reporting to all levels of leadership. •Interviewed C-level and Senior Leadership across all Corporate and BU functions to identify and define analytic strategy. Led and prepared data analysis and visualization with focus on talent pipeline, diversity, retention, promotions, compensation and general workforce analytics.•Managed HR service delivery organization which delivered services to 3,000 managers and 31,000 employees via hybrid model including outsourced BPO (AON Hewitt), internal HR business partners, and self-service technology applications.•Managed organization of 8 direct/indirect reports including HR managers, project managers, data scientists and HRIS staff to extremely high customer satisfaction as measured through recurring surveys.•Managed talent calibration sessions at the senior executive level for finance and legal units.•Maintained HRIS Manager responsibilities following promotion.

•Leadership role on a strategic business transformation project to standardize and centralize HR service delivery. Key responsibilities included stakeholder management across all business units, and developing a Change Management Strategy including communication plans, governance models, escalation procedures and training plans.•Centralized, managed and grew HR Information Services organization with staff of 4 to provide support, resolve issues and enhance technologies for a customer population of 28,000 employees.•Defined and marketed service delivery agreement, measured and published service delivery analytics to exceed high levels of customer satisfaction.

•Product manager and lead designer on first deployment of employee and manager self service tools across all business units. Performed project management, scoping, development, change management, communications, and transition to support.•Managed multiple HRIS enhancement releases including the scoping, prioritization, approval, development, testing and delivery of new features.•Project manager of the foundational components project that successfully standardized master data components and redesign the organization structure based on a management reporting hierarchy in a complex, multiple BU population of 30,000 workers with continuous M&A activity.

Responsible for all facets of customer relationship through duration of hosted technology application for multi-client, marquee portfolio of $5.3 million dollars in annual revenue. Product line responsibilities include PeopleSoft, SAP, Siebel and Oracle systems.

Promoted through multiple roles including Consultant, Process Design Lead, Trainer and Project Manager over course of 8 PeopleSoft implementation projects including the following modules: HRMS, Payroll, Automated and Base Benefits, Benefits Billing, Time and Labor and Recruiting.