Chris Reveliotis Email & Phone Number

Greece

Atenas, Ática, Grecia

Greece

Athens, Attiki, Greece

Stakeholder Management • Maintaining positive relationships with stakeholders. • Assessing stakeholder / employees' feedback and using your creativity to establish, improve, and refine processes / services. • Interlocking as main contact with customer on processes and operations. • Leading weekly review with stakeholders. • Conducting Quarterly Business review serving as an internal and external escalation point. Leadership • Building partnerships and… Show more Stakeholder Management • Maintaining positive relationships with stakeholders. • Assessing stakeholder / employees' feedback and using your creativity to establish, improve, and refine processes / services. • Interlocking as main contact with customer on processes and operations. • Leading weekly review with stakeholders. • Conducting Quarterly Business review serving as an internal and external escalation point. Leadership • Building partnerships and liaising with the team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise. • Overseeing and providing leadership to the day-to-day operations of the team. • Responsible for the success of the project in general. • Defining & recommending the appropriate strategy to achieve growth and productivity. • Linking customers strategy and Salescode's execution. • Motivating the team through "leading by example". Results • Identifying business needs and overseeing sales delivery within projects. • Leading the sales delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. • Remaining organized and meeting deadlines. • Ensuring process execution. • Monitoring team knowledge on all sales notions. • Developing weekly action plans. • Reviewing sales figures / KPI and implementing corrective plan.Ensuring that necessary actions / initiatives are in place to meet SOW KPIs and objectives. Show less

Athens, Attiki, Greece

• Participate to the Training Department staff’s recruitment, selection, training & evaluation• Perform Training Needs Analysis• Coordinate the Training Content Development procedure• Deliver training initiatives• Participate in “Train the Trainer” & “Training Calibrations” sessions• Participate in “Pilot” sessions as an observer• Follow-up on the training effectiveness evaluation process• Ensure compliance on BEST T&D• Attend and participate in staff… Show more • Participate to the Training Department staff’s recruitment, selection, training & evaluation• Perform Training Needs Analysis• Coordinate the Training Content Development procedure• Deliver training initiatives• Participate in “Train the Trainer” & “Training Calibrations” sessions• Participate in “Pilot” sessions as an observer• Follow-up on the training effectiveness evaluation process• Ensure compliance on BEST T&D• Attend and participate in staff meetings• Communicate identified needs & potential solutions to the Training Manager• Co-operate with Senior Management in all aspects of continuous improvement and total qualitymanagement in the items of his area of responsibility• Supports and reinforces company policies, procedures, and values• Follow and apply Regulations regarding personal and performance data confidentiality and security• Attend recurrent trainings published by the Client/Company on a regular basis• Be positive and proactive and have a desire for applying continuous improvement processes Show less

Athens, Greece

Key Responsibilities · Attends and participate in staff meetings· Co-operates in preparing the Training Needs Analysis when requested and communicates the outcome to the Training Manager· Develops material and coordinates the execution of training initiatives for on line, round tables and in class room deliveries· Participates as observer in new Training Curricula pilot tests and provides the necessary feedback to the workgroup.·… Show more Key Responsibilities · Attends and participate in staff meetings· Co-operates in preparing the Training Needs Analysis when requested and communicates the outcome to the Training Manager· Develops material and coordinates the execution of training initiatives for on line, round tables and in class room deliveries· Participates as observer in new Training Curricula pilot tests and provides the necessary feedback to the workgroup.· Participates in “Train the Trainer” sessions in order to be updated in terms of products, procedures and processes related to the campaign and / or to the training activity· Follows up on the Training effectiveness evaluation process in order to identify those areas that needs to be improved· Communicates identified needs and potential solutions to Training Manager· Creates and maintains a training and development plan, and evaluates the effectiveness of the plan· Co-operates with Supervisor by giving feedback on new emerging issues that are identified· Co-operates with Senior Management in all aspects of continuous improvement and total quality management in the items of his area of responsibility· Assists all new representatives by performing on the spot call monitoring, coaching and keeping track of their progress and performance in low training periods Show less

Athens, Greece

Key Responsibilities · Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry· Log calls from customers into the Client’s relationship database and follow escalation procedures to resolve problems· Track and follows cases to ensure that they are closed in an efficient and timely manner –· Diagnose and provide a path to resolve enquiries related to all aspects of… Show more Key Responsibilities · Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry· Log calls from customers into the Client’s relationship database and follow escalation procedures to resolve problems· Track and follows cases to ensure that they are closed in an efficient and timely manner –· Diagnose and provide a path to resolve enquiries related to all aspects of features/software, Desktop and Portable computers; including hardware, software, networking and interactions with the host computer operating system and applications and accounts support.· Provide and maintains strong, professional relationship with all of client’s customers and show empathy at all times· Follow Contact Centre procedures and ensure availability to handle transactions, adopting the transactions handling procedures and AUX code guidelines· Work effectively as part of a team, developing effective and supportive relationship with colleagues and management· Provide feedback to his/her Superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved· Be positive and proactive and have a desire for positive improvement in quality· Take on board feedback and adapt skills accordingly· Follow and apply TP regulations regarding Personal Data Confidentiality· Attend recurrent trainings published by the Client/Company on a regular basis Show less