Crew Peery Email & Phone Number

•Lead project team (5 Members) and develop visible and accessible process maps for associates to reference for order placement, inventory management, data collection, and data management (MS Visio)•Manage strategy to successfully implement new campaigns for clients based on what products are selling (~20 new campaigns per month)•Conduct interviews with clients and key team members to understand processes, analyze data, and implement solutions where needed based on monthly reports to support business initiatives•Drive engagement and productivity when team experiences project lag based on compliance, sales, or client needs•Provide curated recommendations to influence and support client goals, key messages, and branding efforts in partnership with senior leadership and executive teams (4 recommendations implemented YTD)•Build partnerships with internal and external stakeholders to drive sales initiatives for clients based on sales to date•Monitor and compile reports to show product sales, order quantity, warehouse stock, stock age, and overall value of unused stock in dollars (~10-15 reports per month)•Partner with web team to update websites and client portals to ensure branding and campaigns are consistent across all platforms (GEM and WebGEM, Archway Connect, OrderFront)•Manage brand assets for packaging ensuring all products run with correct packaging as it changes seasonally and is dependent on campaigns

• Implemented and trained teams of up to 8 employees in processes to pick, pack, and ship all local online orders• Initiated protocol for most efficient way to partner with distribution centers to receive custom orders in addition to regularly scheduled shipments • Oversaw all store shipments and a team of 8 employees responsible for receiving restocking (8 times per month)• Responsible for oversight of reports to assist with correct restock shipments and loss prevention strategies (2 per month)• Collaborated with leadership teams at other stores within the district to run inventory counts on all products in store• Enhanced the retrieval of shipments through time saving measures such as implementing product runners, order in which goods are unloaded and interfacing with other logistic managers in the district

• Lead a team of 5 sales and customer service associates with a focus on product placement, pricing, and product knowledge• Managed and mentored associates on overall customer satisfaction and how to exceed metrics for my store• Visited multiple stores to oversee the onboarding process for new hires• Ensure all promotions were appropriately labeled and clear to customers• Updated store organization through product placement, signage, and floor plan to optimize in store sales (increased team sport sales by 17%)• Served as go-to for all customer inquiries involving Team Sports products, equipment, and training aids • Implemented a customer-focused approach to trouble shoot issue, resolve problems, and ensuring repeat business• Trained a team of 5 employees on new hire processes ranging from floor associates to veteran sales tactics• Oversaw in-store sales projections and applied specific employee trainings• Partnered with other stores in the region to transfer specific stock based on sales and customer needs

• Oversaw all account management for rec, high school, college, and MLB teams in partnership with our store• Trained employees on cross-functional processes to optimize store and customer engagement through numerous sales and customer service tactics• Troubleshoot issues when the arise for Custom Netting LLC under the Better Baseball umbrella to handle making of nets, sizing, and installation for customers • Built custom reports for stocked brands to optimize sales margins and increase overall store ROI• Oversaw in-store sales projections and applied specific employee trainings

• Head of all in-store customer-facing communications such as signage, promotions, and sales offers• Generated revenue increase and conversion rate of customers to buyers through product knowledge, product materials, and tagging of materials (12% from 2016-2017)• Onboard and train all new hires in sales and customer service expectations for the company