Proactive and adaptable professional with 20 years of work experience and proven knowledge of leadership, problem-solving, and customer-driven management. Aiming to leverage my abilities to successfully help support and retain customers.I am part of a support team dedicated to helping our customers and improving our products. On this team, I have served at all levels from phone support to escalations to directing the team. Currently working as a Regional Service Manager where my main job is stepping into difficult conflicts between tech support/sales and our customers to negotiate wins for both sides.My education and concurrent career path in family ministry included a good amount of training in counseling which has helped me develop skills to understand people and work to de-escalate intense situations so we can get to an equitable solution.
Listed skills include Public Speaking, Leadership Development, Leadership, Event Planning, and 1 others.