AeroLeads people directory · profile
Chris Gray Email & Phone Number
Senior Manager, Integrations and Technical Support
at
ezCater
1 work email found
@mit.edu
8 phones found area 732, 941, 617, 401, and 805
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Integrations and Technical Support
Location
Suffolk County, Massachusetts, United States
Who is Chris Gray? Overview
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Quick answer
Chris Gray is listed as Senior Manager, Integrations and Technical Support at ezCater, based in Suffolk County, Massachusetts, United States. AeroLeads shows a work email signal at mit.edu, phone signal with area code 732, 941, 617, 401, 805, and a matched LinkedIn profile for Chris Gray.
Chris Gray previously worked as Director of Customer Care & Customer Success at Toast, Inc. and Senior Manager at Toast, Inc.. Chris Gray holds Bachelor Of Architecture (Barch), Architecture from Roger Williams University.
Company email context
Email format at ezCater
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{first_initial}{last}@mit.edu
86% confidence
AeroLeads found 1 current-domain work email signal for Chris Gray. Compare company email patterns before reaching out.
Profile bio
About Chris Gray
My passion is for building customer loyalty and enhancing the customer experience for tech/SaaS organizations. As a transformative leader, I offer extensive experience in delivering exceptional customer service and support for growing and established teams. I have a demonstrated history of collaborating with dynamic leadership teams to develop new processes, expand services to align with business and customer needs, and position companies at the forefront of innovation. I am also adept at introducing emerging tools, such as AI chatbots, to ensure we provide a seamless response to customer concerns and enable team members to focus on escalated challenges and issues.
Current workplace
Chris Gray's current company
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9 roles
Chris Gray work experience
A career timeline built from the work history available for this profile.
Director Of Customer Care & Customer Success
- Led the payments support organization, subscription services, and API integrations for this hospitality-based SaaS, including managing three global support vendors.
- Played a critical role in the company’s hyper-growth as my teams expanded from 4 to more than 500 in 3 years.
- Guided the buildout of 50-member team in India and developed this entirely new offshore support organization, which included onsite visits and coaching of the new division.
- Partnered with product teams to develop and implement an AI chat tool that enabled our support team to focus on higher-level escalations.
Sep 2022 - 2024
Senior Manager
May 2021 - Sep 2022
Senior Manager Care Strategy
- Built out our Retention, Sales, and Success teams as we grew, which resulted in a 14% improvement in retention and 10% increase in bookings in less than two years.
- Oversaw sales, support, and customer care strategies for the Grasshopper product line, including developing customer journey maps for all in- and out-bound activities.
- Launched a phone-assisted sales team, which helped our customers navigate e-commerce platforms.
- Acted as the Voice of the Customer lead in cross-functional meetings and represented the Care team in our Ruby Receptionists strategic partnership.
- Coached and led a team of 20+ direct reports with 100+ indirect reports.
- Managed vendor relationships, including outsourced processes and services.
Apr 2019 - Apr 2021
Partner Manager
Dec 2017 - Mar 2019
Manager Customer Care
Created and maintained the outsourcing project plan and engaged with product, marketing and engineering stakeholders. Oversaw 20 customer care representatives and team leads.Created escalation polices and procedures for Grasshopper product.
Jan 2017 - Dec 2017
Senior Manager Of Service Desk
- Directed a team of 50+ support engineers and managers responsible for providing IT services across MIT (including full-time, remote, and contract staff).
- Spearheaded the launch of a 24x7 support pilot for the Global MIT community from the RFP process and vendor selection through onboarding, onsite resource management, and continuous improvement efforts.
- Selected as the Lead for a collaborative effort to merge support services into one consolidated, retail-style service center, overseeing the workflow and rollout.
Jul 2014 - Dec 2016
Operations Manager
- Managed operations for the Educational Technology Center, which included overseeing a team of IT professionals responsible for technical services and support within the public school district.
- Monitored technical support requests, including responding to escalated service concerns.
- Collaborated with school staff and administration on projects and technology deployments.
- Reduced turnaround times for support, resulting in an increased rate of user satisfaction across the district.
Aug 2013 - Jun 2014
Store Manager
- Developed and led a diverse team at Legacy Place, who were responsible for sales operations, technical support, customer service, and solutions selling.
- Guided the team in achieving the highest customer satisfaction scores in a market of nearly 40 stores, as well as positioned my location to attain the highest Genius (technical support) job satisfaction ranking in the.
- Managed performance for 24 direct reports, as well as supervised overall service delivery for a team of 80.
- Played a key role in opening new stores, training teams, and building out staff.
- Introduced learning and development programs and opportunities to enable team members to achieve their professional career goals.
May 2007 - Aug 2013
2 education records
Chris Gray education
Bachelor Of Architecture (Barch), Architecture
Roger Williams University
Education record
Morristown Beard School
FAQ
Frequently asked questions about Chris Gray
Quick answers generated from the profile data available on this page.
What company does Chris Gray work for?
Chris Gray works for ezCater.
What is Chris Gray's role at ezCater?
Chris Gray is listed as Senior Manager, Integrations and Technical Support at ezCater.
What is Chris Gray's email address?
AeroLeads has found 1 work email signal at @mit.edu for Chris Gray at ezCater.
What is Chris Gray's phone number?
AeroLeads has found 8 phone signal(s) with area code 732, 941, 617, 401, 805 for Chris Gray at ezCater.
Where is Chris Gray based?
Chris Gray is based in Suffolk County, Massachusetts, United States while working with ezCater.
What companies has Chris Gray worked for?
Chris Gray has worked for Ezcater, Toast, Inc., Logmein, Massachusetts Institute Of Technology (Mit), and Needham Public Schools.
How can I contact Chris Gray?
You can use AeroLeads to view verified contact signals for Chris Gray at ezCater, including work email, phone, and LinkedIn data when available.
What schools did Chris Gray attend?
Chris Gray holds Bachelor Of Architecture (Barch), Architecture from Roger Williams University.
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