Christopher Gibson Email & Phone Number

Tallahassee, Florida, US

Tallahassee, Florida, US

• Brought best practices to interface development, enhancing overall efficiency.
• Implemented proper CI/CD controls to streamline integration processes.
• Transitioned the DETOR project from a proof of concept to a production-ready state.
• Worked with the team to ensure successful CLIA validation for onboarded partners.
• Brought the first customers live with lab orders and results.

London, London, GB

Supporting all integration needs and providing expertise as company navigates its acquisition by Roche

London, London, GB

• Designed, architected, and developed EHR Connect into a scalable solution used by customers globally
• Led and managed team of integration engineers responsible for integration activities within internal and external systems
• Lead architect of the LumiraDx Middleware API
• Program manager of the vendor integration program that authorized third parties for use of the LumiraDx Middleware API
• Managed all Tier 3 Customer Support escalations for Connectivity products
• Release Manager for Connectivity Platform

London, London, GB

• Managed a local and remote team of 10 responsible for technical activities related to application implementation including interface development, software configuration, and support.
• Lead integration developer and architect using Mirth Connect, scripting languages, and other tools
• Developed processes used by the Professional Services organization to streamline the implementation approach.
• Scrum product owner of Operations team who was responsible for infrastructure and software deployments
• Technical project manager for high profile and strategic clients
• Escalation point for technical team for issue resolution

London, London, GB

• Primary technical contact for client implementations
• Built and deployed interfaces using a variety of interface engines
• Utilized JavaScript within Mirth Connect to process data into internal web services
• Built technical documentation used by all new staff

Peabody, Massachusetts, US

• Managed major version / service pack upgrade projects of Picis software.
• Held pre/post-upgrade calls to concentrate on the clients’ issues and developing a plan to resolve these issues.
• Responsible for all service requests related to upgrade through the go-live date and until they are stable.
• Created documentation for clients and operations staff based on analysis of upgrade issues and knowledge obtained through daily activities.
• Required to be extensively knowledgeable on all versions and newest releases.
• Other Responsibilities: Clinical interface installations for all existing live clients (install, testing, move to production).

Peabody, Massachusetts, US

• Primary contact for clients.
• Provided clients with assistance in understanding new functionality and process flow impact associated with the features within the Picis applications.
• Used analytical skills to troubleshoot and resolve service requests. When necessary, utilized appropriate resources to ensure resolution of service requests.
• Maintained knowledge of Picis applications and client environment through ongoing trainings.
• Worked closely with Level 2 and Development to log, correct, and test bugs.
• Processed requests for software enhancements and system modifications.

Canton, Massachusetts, US

• Troubleshooting, researching, and solving customer software and system problems.
• Conducted client training on the NPR Report Writing platform, both internally and externally.
• Knowledgeable in most MEDITECH applications, with formal training in MIS, NPR, and ADM.
• Corresponded with customers over the phone and through letters, fax, and email.
• Worked on a variety of group projects, communicated with development staff, and mentored coworkers.
• Article published in March 2007 in MEDITECH’s monthly magazine.