Craig Carlon Email & Phone Number

Nuneaton, Gb

Nuneaton, England, United Kingdom

Leicester, England, United Kingdom

Stratford-Upon-Avon

A driven member of the marketing team based in Stratford-upon-Avon, supporting the senior teams and officers with production and commercial campaigns and distribution. I am also involved with campaign planning and monitoring for touring events hosted at the Royal Shakespeare Company venues and also the RSC Cinema Broadcasts, liaising with external companies and producers to update on sales reports and agree next stages in the campaign delivery. Other duties include implementing email campaigns through Wordfly to targeted audiences, copywriting and proofing, organisation of distribution runs and weekly planning of forthcoming print and digital display changes around the venues.

Coventry, United Kingdom

Responsible for the smooth-running of the box office and ticketing system (Spektrix) ensuring best practice was achieved. Ensured immaculate housekeeping of the ticketing system and customer database, keeping in-line with GDPR and data protection. I took great enjoyment in implementing new procedures and practices, learnt from networking and forums, to improve and advance the ticketing experience for customers and staff. Main duties included contract handling and show set-up, sales reporting both in-house and with producers, and managing the volunteer teams for box office cover and training.

Lichfield, Staffordshire, United Kingdom

Oversaw the management of the Front of House teams on a daily basis and was a designated Duty Manager for daily operations and majority of performances, during a time that we achieved a second consecutive win of the UK’s Most Welcoming Theatre Award for the West Midland’s Region. I took great pleasure in coaching our award-winning teams by leading training relating to all aspects of customer service, security and health and safety whilst also managing budgets and progression for the Front of House and Bar departments. This included the daytime café, of which I also took a lead on the marketing and operation of its promotions and events to increase footfall and profitability.

Lichfield, Staffordshire, United Kingdom

Birmingham, United Kingdom

Having worked for six years for Birmingham Hippodrome within various roles, I have built and developed a large collection of skills suited to any customer-facing role. I have worked at maintaining a world-class level of service within myself and also led training to develop my teams to the same level. My time here has been a valuable experience, allowing me to build many working relationships with other departments and our audiences. In addition to the supervisor responsibilities below I act as the senior duty manager on a nightly basis, develop and deliver internal training and practises and also oversee the stock control of all our products, reporting to our external auditors.

Birmingham, United Kingdom

My responsibilities as Front of House Supervisor include duty managing on a nightly basis, managing our teams, welcoming in audiences and efficiently resolving any issues or complaints that arise. I make and issue the weekly rotas which covers the full-time team of 12 and up to 60 casual members of staff. I also work alongside merchandise companies attached to large-scale touring productions such as Wicked and The Lion King, providing and managing staff to sell on their behalf and effectively reconciling stock and sales.On occasions I will also cover the duty cashier, banking the previous day’s takings for all of Front of House and catering and managing the cash flow on the evening performance.

Birmingham, United Kingdom

My responsibilities included ushering and audience management within a large team, learning efficient fire and evacuation procedures, communicating over radio and whilst working in the kiosks dealing with sales and stock control. I also worked for the Education department supporting their staff in workshops and school visits, and on occasions running Front of House themed workshops and tours. In addition to this I dealt with the selling of merchandise for various visiting productions.

Birmingham, United Kingdom

Box Office experience.Call Centre and counter sales, dealing with tickets, VIP packages, restaurant bookings and subscriptions.

Wolverhampton, United Kingdom

Apprentice Scheme for the first year moving into a paid position.2006: Front of House Usher2007: as above with added Bar work2008: as above with added Box Office work