As a dedicated Product Manager/Product Owner at West Monroe, I drive innovation and success within their projects. Collaborating with cross-functional teams, I lead the product development lifecycle from ideation to implementation. I am a liaison between the development team and the stakeholders, planning the product backlog and releases.

Helping to support customers' journey in a Business Transformation process.

* Customer business requirements gathering, understanding and solution designing.Understanding and re-designing current solution/products pre-sale and delivery processes.* Adds value to on-going process by specific changes to instruments like Statement of Work, Requirements Gathering, Tracking and Reporting.* Provides and ensures engagement between customers, sales force and technical services focused in added value and ROI.

Designed, offered and leaded solution delivery teams that implemented IT solutions including Application Servers, SOA, Systems Integration, BPM, Collaborative platforms (Web Portals, Intranets, Extranets, etc.) with the broad IBM products catalogue and third party for the Central American and Caribbean region.Directed and coordinated teams to desing composite solutions considering different IBM technologies and products.Implemented projects like Web Portals, SOA and BPM projects for Financial and Public Sector entities.Leaded teams of Collaboration (Web Portals) and BPM aligning pre-sales envision with final implementation.

Reviewed and validated a large number of solution proposals of hardware, software, System platforms, industry solutions, taking into account delivery capacity, ability and risk (financial and operative)Planned PMO effort for the management of the offered projectsReviewed RFP’s and prepared clarifications and change requests to public bidding tendersPrepared and validated replies to clarification requests in public bidding processesLeaded teams to prepare biddings, including technical, administrative, legal and financial areas

Designed and sold IT Service Management solutions like monitoring, back-up, storage, DRP, ITIL and Service Desk among many other projectsPrepared technical proposals for different solutions in the IT Service ManagementDeveloped technical material (presentations, documents, brochures, etc.) for the sales processDesigned competitive strategies in public bidding processesSupported the sales processes in other areas different than IT Service Management like SOA, Web Portals and BPM projects

Managed Costa Rica branch office including technical, HR and administrative areasDesigned and supervised the technical implementation of different modules for a SaaS CRM application for Real State using ASP.NET 3.x and the Microsoft product set including Visual Studio.NET, SQLServer, C# and AjaxImplemented SCRUM as software development processAccomplished delivery goals (time and effort) for the products developed in Costa Rica

Managed the operation of this business including technical, HR and administrative areasDesigned and supervisedthe technical implementation of different projects using ASP.NET 1.x, 2.x and 3.x, and the Microsoft product set including Visual Studio.NET, SQLServer, C#, VB.NET and AjaxDeveloped and implemented a Software Methodology that was a compendium of best practices extracted from RUP, CMMi and SCRUMDesigned and developed the operational, management and marketing strategies of this business

Leaded the Project implementation, most of them of software development using Microsoft and Java technologiesParticipated directly as team player in different consulting projects, especially those focused with software development processes and software platform selection

In charge of the development team in this Microsoft technology oriented software development companyWorked actively in Software Development and Training for networking and Software Development to customers, as well

Team player in the development of an Accounting Software and its Point of Sales module, integrating some Casio equipment to the different applications.