Rachael Hansen Email & Phone Number

United States

Dubuque, Iowa Area

· Implement new processes to reduce department staffing requirements, streamline request fulfillment, and reduce audit findings.· Review and implement requests for access to MH information assets via appropriate ticket system workflows; design new workflows as needed.· Maintain processes, and procedures supporting MH business systems.· Assist application owners in solutioning user, reporting, and top-down data integrity issues.· Work with various teams, including business, application, support, and project teams, to provide input on new and existing processes supporting the needs of the business as well as audit compliance.· Manage stagger scheduling of bi-annual user access audit for each back-office application and distribute to the appropriate department management team members for review and approval; follow up as needed to maintain scheduled review closures for compliance.· Clean and compile data from multiple sources to establish reports as needed to provide full scope view for audit requirements and any other on-demand reporting requirements.· Design reports, migrate approved application changes, implement and document process improvements.· Provide backup for Quality Control in reviewing and updating project status for change migration through various development and testing stages to successful production implementation.

Dubuque, Ia

· Act as Product Support Analyst for Change Healthcare under temporary contract in order to support changes during the McKesson/Change Healthcare merger.· Assist customers with medical claims flow-through to reduce payer denials.· Investigate data integrity issues such as edit errors, claim issues and missing files.· Provide coding solutions for custom claim edits via proprietary software and scripting language.

Home

· Intentional employment gap after moving from out-of-state.· Work with new education team to complete IEPs and appropriate placement.· Establish appropriate medical care.· Document new household budget based on new living environment.

Westminster, Co

· Act as student support hub for departments, staff, and faculty.· Utilize multiple systems to track, request, and verify information.· Track and verify completion of pre-enrollment tasks and accurate entry into company database.· Manage the transfer of student and employee files to digital records and offsite storage.

Louisville, Co

· Manage the various ecosystems of the Kyrio digital certificate issuance service by working closely with customers and technology vendors.· Substantially reduce department training time by creating structured workflow processes and thorough, concise training documentation.· Manage Kyrio digital certificate issuance service, including client onboarding, troubleshooting, data confidentiality and adherence to established SLAs.· Utilize air-gapped system and CMD interface to issue PKI certificate pairs.· Accurately record data between multiple platforms including Microsoft Dynamics CRM, File Maker Pro, proprietary software and network locations

Dubuque, Iowa Area

· Provide Data Services for Andersen’s Architectural Collection product line.· Improve efficiencies by updating workflow documentation to reflect current processes, preventing errors and backtracking.· Communicate with Engineering, Scheduling, Purchasing, Drafting and Production teams to ensure order accuracy and dealer/client satisfaction.· Utilize product knowledge to verify final orders are accurate and include all elements required for field work.· Intake dealer/client paint samples, explore existing custom paints for match and work with paint vendor to create new and unique samples for custom products; coordinate approval documentation of final samples from dealer/client prior to proceeding with manufacturing.· Work with Scheduling teams to alleviate potential delays and expedite orders as needed while communicating and setting expectations with dealer/client to meet deadlines.

Lego Systems Inc., Dubuque, Iowa Area

· Act as Customer Service Representative contracted to assist with customer support for The LEGO Group.· Provide order services to customers, ie. setup, updates, tracking.· Create and track cases, follow up with customers through case resolution.· Assist customers with website troubleshooting.

Hirschbach Motor Lines, East Dubuque, Il

· Temporary Claims Assistant for local logistics company.· Keep claims files current for back log reduction throughout transition.· Scrub digital claims data for migration into reporting system.· Prepare files and notes regarding incoming claims, update open claims.· Communicate with involved parties including company employees, external claimants and public records associates.

La Crosse, Wisconsin Area

· Progressive office environment beginning as a Records Associate and transitioning to Records Manager and then to Supersessions Specialist.· Resolve instances of obsolete parts required for replacement requests.· Work with engineers and local production team to locate suitable elements to update obsolete parts in order system.· Notify clients requesting obsolete parts of new element numbers and modification kits and address any questions.· Provide high quality customer service to internal clients, providing timely responses to requests for records.· Create training documentation for streamlined training of future records associates.· Create and execute timeline to repair and update historic files from physical to digital formats.· Verify validity of records requestor to prevent data breach and provide contact information to authorized dealer when necessary.