Charles "Chet" Rhodes Email & Phone Number

• Manage insulation installation schedules and site issues for national and regional home builders.
• Estimate insulation requirements for production built homes and create models for easy reproduction of material requirements.
• Interface with production builders to resolve any installation issues and resolve conflicts.
• Perform random quality checks on insulated houses.

• Process various types of calculations, meeting timeliness and accuracy standards.
• Interpret pension plan rules to ensure compliance with plan document.
• Analyze transactions to ensure proper quality standards as required by each specific business unit.

Raleigh, NC

• Prepare and ship domestic customer orders.
• Develop and maintain shipping logs.
• Analyze and maintain data reports pertaining to inventory control.

Raleigh, NC

• Establish and maintain customer base in support of sales objectives.
• Provide customer service before, during and after the sale including scheduling, problem resolution and warranty calls.
• Study and provide customers with alternative solutions as required.
• Monitor accounts receivable and negotiates payment of delinquent accounts.

RTP, NC

• Managed schedule changes and provided customer support for International orders.
• First point of contact for service and revenue escalations for all customers outside of the US or Canada.
• Monitor orders to maintain a delivery service level of 95% or higher.
• Internal auditor supporting Sarbanes-Oxley requirements..

RTP, NC

• Manager of account team supporting AT&T, Verizon, Qwest, Sprint, All Long Distance and Enterprise complex customers. (2 years)
• Manage and negotiate job schedules for customer accounts including:AT&T, MCI, North East Regional Independent Carriers, Enterprise Commercial, Federal and Secure Federal.
• Expedite materials and services to support Customer Satisfaction.
• Presented weekly and monthly Operations Service charts

RTP, NC

• Production scheduler.
• New Product introduction prime.
• Supervised monthly WIP inventories in support of financial objectives.
• Generated and maintain population projections from forecast.
• Managed “Material Returns” stockroom and dispersed E&O material.
• Conducted training classes and batch control for Annual Physical Inventory.

Associate Of Arts And Sciences (Aas), Business Administration, 4.0

Associate Of Arts And Sciences (Aas), Global Logistics Technology, 4.0