Chris Riccio's Location
Sammamish, Washington, United States, United States
Chris Riccio's Contact Details
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About Chris Riccio
People-centric leader with over 25 years of experience shipping high quality software. Hands on technical experience with near real time data analytics, building end to end continuous integration and delivery pipelines, building and managing cloud infrastructure, as well as implementing security and compliance practicesIndividualized approach to managing teams to get the best of what each person has to offer. Led team sizes from 1 to 40, across varying geographies, remote/hybrid/in the office.
Chris Riccio Work Experience Details
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Vp, EngineeringUplevel Oct 2023 - PresentSeattle, Washington, Us -
Director Of EngineeringUplevel Aug 2022 - Oct 2023Seattle, Washington, UsFounder of Service Reliability function within the company. Results achieved within a year:- Implemented on-call schedule, incident management, and service review post-mortems- Drove evidence collection and audit responses to achieve SOC-2 Type 2 certification- Designed and implemented project to migrate CI/CD tooling from a self-hosted TeamCity setup to GitHub Actions- Migrated AWS infrastructure from all workloads in a single account to an AWS Organization with multiple accounts for specific workloads- Assumed ownership of SSO features in the Uplevel product, completed migration of tenants to an Auth0 based implementation-Setup IaC practices using Terraform- Migrated AWS ECS workloads from EC2-based to Fargate
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Director Of EngineeringZipwhip Oct 2018 - Aug 2022Seattle, Washington, UsNavigating through the acquisition of Zipwhip by Twilio - Finding the right place for myself and my team, ramping up on Twilio Magic and Messaging Insights, delivering on a Roadmap to delight Twilio customers, as well as keeping our promise to all the Zipwhip Customers that made us attractive to Twilio!Jan 2020-Present, Director, Engineering - Lead the Reporting and Business Intelligence engineering team (7 FTE Software Engineers)- Craft the vision for the future of customer facing analytics in partnership with our Product team- Set the technical roadmap for features, balancing internal business analytics needs with insights features for our customers- Monitor and steer the overall health of the engineering organization in partnership with other engineering directors- Drive the migration from a datacenter like Data Warehouse to a cloud based highly scalable Data and Insights platform built in Azure using Synapse Analytics and DataLake StorageOctober 2019-Jan 2020 - Director, Engineering- Defined a transition plan for SDETs to make the career move into Software Engineers, and worked with them to find great technology fits in other areas of Zipwhip engineering, retaining all FTEs- Collaborated with peer Engineering Directors and new SVP on an Engineering Transformation intended to scale our efforts for our growth targetsOct 2018-Oct 2019 - Director, QA- Founded an automated testing practice- Hired and built a team of 8 FTE SDETs, and 5 vendor QA resources offshore- Defined and directed a prioritized approach to obtaining broad test coverage across customer facing applications, while collaborating with developers on deeper test coverage as part of CI efforts- Architected the automation approach for web UI, iOS and Android applications- Managed customer escalation process and triage process for Engineering- Implemented full-stack performance testing using Locust and AWS FargateArchitected approach for automated UI tests using NightwatchJS -
Senior Director, TechnologyFti Consulting Jun 2015 - Oct 2018Washington, Dc, UsRingtail - recognized by Gartner as a Leader in e-Discovery softwareFY 2017 Results- Drive improvements to our DevOps practices:Defined and Led the migration of our installshield code base to wix toolset, re-implementing 6 installers and enabling developers to contribute installer updates directlyTransitioned automated testing from Skytap to AWS to more closely align with production instance configurationsMigrated our source code from one monolithic TFS repository to several Git (GitHub) repositories and implemented a githubflow style code commit policy. Migrated TFS build system to AWS Hosted Jenkins system- Empower engineers to delivery high quality codeLeveraging a third party training company, designed and delivered a pilot of a multi-day "Writing Effective Tests" training session for 2 of our feature teams- Assumed ownership and leadership of our internal Product Support team.FY 2016 Results- Improved Continuous integration infrastructure - led improvements in our build and test infrastructure enabling us to drop the amount of time it takes a new change to make it through our CI builds by 50%.- Delivered over 45 weekly releases of our product to our hosted customers with no rollbacks - issues that would have caused release rollbacks were caught prior to release.2H FY 2015 Results:- Developed a high performing test automation team across 3 engineering offices (Seattle, Pittsburgh, Melbourne Australia)- Initiated a functional test automation practice - defined and led the implementation of a new automated test framework, driving our total count of Large UI tests from 8 to over 200- Standardized the reporting of a set of engineering metrics to hold feature teams accountable to quality from the moment they check in - driving code reviews from from under 40% to over 95%- Transformed release delivery from two or three times a year to weekly -
Director, TechnologyExpedia, Inc. Mar 2014 - Jun 2015Seattle, Wa, Us1H FY2015 Results:- 9 new E+ POS launches (Australia, New Zealand, Netherlands, Mexico, Japan, Singapore, Spain, Norway, Sweden)- Transformed our collaboration with Finance Team for program signoff - UATs of our programs went from having double digit bug counts to ones that complete with 0 bugs found2014 Results- Launched 5 major Loyalty initiatives (Expedia+ in the US, Expedia+ in CA, Barclays co-branded travel portal, Nectar in the UK, Citi co-branded credit card in the US)- Rolled out the brand new homepage from the US Site to 13 additional Expedia global points of sale.- Transformed the Loyalty Test team from a manual testing focus to one writing automation in the same sprint as feature work- Architected and drove implementation of distributed test execution system to reduce time to results from 60-90 minutes down to 5 minutes or less.- Articulated a vision for achieving quality as a engineering team focused on continuous deliveryOverview:Member of the Expedia Worldwide Engineering team (which is responsible for all of the Expedia branded websites across the globe), specifically responsible for leading 3 test teams: Expedia Rewards and Loyalty, Rest of World, and the Integration Engineering team I was on as an individual contributor.The Expedia Rewards and Loyalty team manages the platform, finance integration, and presentation of all Loyalty programs on Expedia branded sites. Additionally the team builds co-branded sites such as www.expediafortd.com. Rest of World creates country specific functionality for the Canada, Latin America, Australia, and New Zealand sites. General Responsibilities- Own and direct the testing strategy across the teams- Lead and Mentor a staff of Test Design Engineers and Software Engineers in Test, both full-time employees and vendors, located in Bellevue, China, London, and India- Partner with Development, Program Management, and Business team peers to deliver high quality features in an Agile environment -
Manager, TestExpedia, Inc. May 2013 - Mar 2014Seattle, Wa, UsMember of the Expedia Worldwide Engineering team (which is responsible for all of the Expedia branded websites across the globe), specifically responsible for leading 4 test teams: Ads, Activity Supply, Rest of World, and the Integration Engineering team I was on as an individual contributor.The Ads team manages the platform and presentation of all Advertising on Expedia branded sites. Activity Supply is a set of backend services that manages Destination Activities available for sale. Rest of World creates country specific functionality for the Canada, Latin America, Australia, and New Zealand sites. - Own and direct the testing strategy across the teams- Lead and Mentor a staff of Test Design Engineers and Software Engineers in Test, both full-time employees and vendors, located in Bellevue, China, and London- Partner with Development, Program Management, and Business team peers to deliver high quality features in an Agile environment
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Sr. Software Engineer In TestExpedia, Inc. Jun 2011 - May 2013Seattle, Wa, UsMember of the Expedia Worldwide Engineering team (which is responsible for all of the Expedia branded websites across the globe), specifically on Integration Engineering.- Working on Continuous Delivery Project to enable faster checkin to live site turnaround time- Leading the effort to invert our current testing pyramid (move more UI based large tests into smaller integration tests)- Forensic investigation of existing test automation to identify and address chronic problems hindering successful runs
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Test ArchitectKiha Sep 2010 - Jun 2011- Own and drive overall test automation strategy for android clients and java web services running in Amazon EC2- Design and Implement a framework for testing Android applications. Specifically extended Android SDK testing classes to add testing helper methods and classes more specifically targeted to the Kiha PIM applications and targeted at rapid testcase development- Create a performance analysis suite to measure progress of Kiha entity extraction versus various competitors
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Test ManagerRedfin Jul 2009 - Sep 2010Seattle, Wa, UsResponsible for the overall quality and reliability of the service and it's customer experience. In this role I:- Managed the overall release process from code complete to production deployment- Led and mentored the QA staff- Shipped new service functionality in sprints lasting 6-8 weeks- Shipped the company's first iPhone application, which was featured in iTunes, and in one of Apple's iPhone commercials- Tested several back-end features in a hands on role -
Sdet Lead, Share.Ovi.ComNokia Feb 2008 - Jul 2009Espoo, Southern Finland, FiAs an SDET Lead on the Ovi Share service at Nokia, I was responsible for ensuring the quality of the backend services including database, email, and image transcoding services. Additionally I was responsible for the unified vision of our testing strategy across the entire service - Web front end, backend processing, S40 Java clients, S60 Native Clients -
Senior Test Manager - Ui Framework And ServicesMicrosoft Jun 2006 - Feb 2008Redmond, Washington, UsAnother promotion and reorganization later, I took over the reigns as the Test Manager for ASP.NET. I led a team of up to 20 testers, and directly managed 3 SDET Leads. Our team was responsible for shipping the first out of cycle supported release in our team's history. In this role, I shipped ASP.NET AJAX Extensions, .NET Framework 3.5 and Visual Studio 2008 -
Sdet Lead - Web Platform And ToolsMicrosoft Jun 2004 - Jun 2006Redmond, Washington, UsAfter another reorganization, I was asked to step up and provide leadership on a team coming back into the fold, IIS. I continued my leadership on the ASP.NET Core feature set for Whidbey, and helped set the stage for coordinated web platform testing as a member of the IIS7 test team. In this role, I shipped .NET Framework 2.0 (Whidbey), Visual Studio 2004, and IIS 7.0 in Windows Vista, and Windows Server 2008.
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Sdet Lead - Web.NetMicrosoft Jan 2002 - Jun 2004Redmond, Washington, UsA promotion and minor reorganization later, I continued in my test lead role, with wider scope of responsibilities. I took on leadership of the performance and stress testing efforts on our team, as well a release management for the ASP.NET feature set. In this role, I shipped .NET Framework 1.1 (Everett), Visual Studio .NET 2003, and Windows Server 2003.
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Sdet Lead - .Net FrameworkMicrosoft Nov 1998 - Jan 2002Redmond, Washington, UsOne promotion and a reorganization later, I was a Test Lead for the .NET Framework. Having worked on ASP on IIS, I transitioned to a role as one of the original members of the XSP team, which became ASP.NET. I was responsible for re-architecting our test framework to meet our requirements for rapid test development for the new web platform, as well as owning testing of core ASP.NET functionality, both directly and indirectly as a manager of other SDETs. In this role, I shipped .NET Framework 1.0 and Visual Studio.net 2002
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Software Design Engineer In Test - Iis/AspMicrosoft Mar 1997 - Nov 1998Redmond, Washington, UsAt the outset of my career at Microsoft, I started as an individual SDET on Internet Information Server. In this role, I shipped IIS 4.0 in the Windows NT 4.0 Option Pack, The Personal Web Server in Windows 98, and IIS 5.0 in Windows 2000. I tested specific core web server features such as HTTP spec compliance, as well as the ASP server side programming model
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Senior DeveloperIntrusion Detection Inc Jun 1994 - Mar 1997I went from entry level developer to Senior developer in less than 3 years in my first full time job out of college. I worked on the primary software product from the company, called the Kane Security Analyst. Initially worked on integration of security scanning piece with graphical UI, and bug fixing for Novell Netware 3.x version. Grew to lead the development efforts adding support for Novell Netware 4.x (NDS scanning instead of bindery scanning). Following that successful release, led the development efforts adding support for Windows NT 3.5 security scanning. I shipped 3 major versions of the Kane Security Analyst in this role.
Chris Riccio Skills
Test Automation
Scrum
Java
Agile Methodologies
Test Planning
.net
Software Quality Assurance
C#
Agile Project Management
Visual Studio
Selenium
Python
Test Management
Spring
Ant
User Interface
Interviewing Skills
Microsoft Excel
Automation
Asp.net
Jira
Spring Framework
Automated Software Testing
.net Framework
Software
Performance Testing
Ruby
Ruby On Rails
Jenkins
Asp.net Ajax
Git
Perforce
Atlassian Jira
Clover
Gradle
Soa
Amazon Ec2
Android Sdk
Ios Development
Cucumber
Php
Scala
Chris Riccio Education Details
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New York UniversityComputer Science
Frequently Asked Questions about Chris Riccio
What company does Chris Riccio work for?
Chris Riccio works for Uplevel
What is Chris Riccio's role at the current company?
Chris Riccio's current role is Engineering Leader.
What is Chris Riccio's email address?
Chris Riccio's email address is cr****@****hip.com
What is Chris Riccio's direct phone number?
Chris Riccio's direct phone number is +142521*****
What schools did Chris Riccio attend?
Chris Riccio attended New York University.
What are some of Chris Riccio's interests?
Chris Riccio has interest in Children.
What skills is Chris Riccio known for?
Chris Riccio has skills like Test Automation, Scrum, Java, Agile Methodologies, Test Planning, .net, Software Quality Assurance, C#, Agile Project Management, Visual Studio, Selenium, Python.
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