Chad Richey Email and Phone Number
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With over two decades of extensive professional experience, I possess a proven track record with a primary focus on product management, spanning more than a decade, and another decade dedicated to adeptly managing diverse teams.Throughout my career, I have been instrumental in spearheading product management initiatives, repeatedly serving as the first product management hire for various organizations. My expertise lies in successfully conceptualizing and developing numerous products, guiding them from ideation to market launch (0-1), a journey that has resulted in the grant of two patents, with one international patent pending.My formative years were dedicated to public safety communications, where I spent nearly 15 years supervising and managing emergency call centers. During this tenure, we achieved remarkable results, maintaining a commendably low turnover rate—an uncommon feat in this industry. Additionally, my centers garnered international accreditations and re-accreditations, underscoring our unwavering commitment to excellence. Managing up to 50 direct reports and simultaneously overseeing multiple call centers, I consistently upheld an environment of optimal efficiency and unwavering dedication to the public's safety.Beyond the professional sphere, I am deeply engaged in personal pursuits. You will often find me coaching and passionately supporting my children in their various activities, partaking in Taekwondo classes with them, spending time outdoors, or exploring the world through travel.I am resolutely committed to driving success, harnessing my wealth of experience, and leveraging my expertise to contribute meaningfully to current & future endeavors.
Mall Energy, Inc.
View- Website:
- mallenergy.com
- Employees:
- 3
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Mall Energy, Inc.Longview, Texas, United States
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Director Of Product ManagementNational Resident Matching Program® (Nrmp®) Sep 2022 - PresentWashington, Dc, UsExecute product strategies and guide product management practices.0-1 Launch of the iMATCH platform, the SaaS-based portal for our customersAssisted with the FedRAMP certification process to obtain our ATO (Authority to Operate) for US Government clients (obtained Feb 2024)Drive and modify key performance indicators (KPIs) and objectives and key results (OKRs).Hold responsibility over the development and launch of new products and features.Communicate needs between product team, executives and stakeholders.Meet with clients to discuss product development needs and providing proposals for solutionsWork extensively with the product development team to deliver innovative, high-quality featuresUsing data to focus efforts, drive adoption, and pivot rapidly to maximize outcomes -
Map Editor - Global ChampWaze Aug 2013 - PresentMountain View, California, UsGlobal Champs are editors selected by the senior Waze community that show long standing contributions to the entire global Waze community. Most have made hundreds of thousands of edits and hundreds to thousands of posts in the Waze forum.Waze Champs are fellow Wazers like everyone else who are generally very experienced using Waze, have tenure, are active in the forums with moderator privileges, contribute to the Waze Wiki, and participate in many Waze related projects. Most forum questions are answered by these users as they give their time freely to the Waze community. -
Head Of Product ManagementMd Ally | Public Safety Telehealth Jan 2022 - Sep 2022New York, New York, Us• First product management hire within the company – Pre-seed SaaS Startup• Acted as Product Owner, Product Manager, & Head of Product• Drove the product and business-planning process across cross-functional teams of the company• Analyzed consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective• Assess current competitor offerings, seeking opportunities for differentiation• Analyzed product requirements and develop appropriate programs to ensure they’re successfully achieved• Developed, implemented, and maintained production timelines across multiple departments• Appraised new product ideas and strategized appropriate to-market plans• Translated product strategy into detailed requirements for prototype construction and final product development by engineering teams• Assessed value, developed cases, and prioritized stories, features, and epics to ensure work focuses on maximum value and alignment with product strategy• Established the first product timeline (12 & 24 months) and release plans in alignment with resources while maintaining awareness of customer issues impacting milestone dates• Collaborated closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization• Led product presentations for executive leadership and stakeholders -
Director Of Product ManagementRapiddeploy Sep 2020 - Dec 2021Austin, Texas, Us**Mass Layoffs - Dec 2021**Overseeing CAD, Mobile, and Records Management System (RMS)Responsible for the planning and execution of the product roadmapResponsible for taking the Computer-Aided Dispatch SaaS system from concept to reality (0-1)Responsible for taking the Mobile Data Client (MDC) from concept to reality (0-1)Responsible for the partnership after the build/buy/partner decision for our Records Management Solution (RMS)Led a team of global product owners & product managersDrove product discovery, market research, and competitor researchCommunicated product vision and strategy to stakeholdersRegularly met with existing customers and potential clients to obtain voice of customer (VOC) feedback -
Senior Product ManagerThe Genesis Group Aug 2014 - Sep 2020Tyler, Tx, Us0 to 1 – Co-creator of the Genesis PULSE software solution, an asset tracking and emergency response, web-based SaaS solution.0 to 1 – Co-creator of the FIRST iZ Drone UI within Genesis PULSE and collaborated with the creator/founder of FIRST iZ on creation of the product/platform & go-to-market strategies.Participated in and oversaw the US public launch of Genesis eBonds -- a web-based solution for jails & bail bond agenciesParticipated in and oversaw the US public launch of Genesis PULSE, our SaaS web-based solution as well as our mobile app available on iOS & Android devicesResponsible for the entire product life cycle for Genesis PULSE and Genesis eBonds.Gathered, wrote, prioritized requirements, & defined the vision and GTM strategy of each productRegularly managed conversions & metrics that directly tied to overall company performanceOversaw and created all product design, mock-ups, and user experience objectivesExperience in working with Global/Regional teamsOperated business-critical systems and successfully addressed operational failures, performing Root Cause Analysis, scheduled maintenance downtime, and implemented system-wide corrections to prevent further reoccurrence of issuesRegularly met with prospective customers & current customers in our relentless pursuit of a better, more personalized productDiplomatically handled multiple commitments/escalations with customers, internal leadership, staff, and operations -
9-1-1 Communications ManagerEtmc Ems (Now Ut Health East Texas Ems) Sep 2010 - Aug 2014Manage the day-to-day activities of the ETMC EMS 9-1-1 center in Tyler and its 50+ personnel and oversight of the 9-1-1 center in Pasadena, TX and its 6+ personnel.Consultant to U.S. operations
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9-1-1 Director Of CommunicationsChampion Ems (Now Christus Ems) Mar 2006 - Sep 2010Manage day-to-day activities in the communications center and its 20+ personnel, complete budget oversight, BES (BlackBerry) Administrator, Information Technology Manager, Create and distribute reports daily, weekly, monthly, quarterly, & annually to all levels of administration.
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System Status Controller, SupervisorEtmc Ems Dec 2001 - Mar 2006Tyler, Tx, UsSupervise a shift of communications center employees, process 9-1-1 calls, control/monitor up to 70+ ambulances, process daily reports, and daily scheduling duties.
Chad Richey Skills
Chad Richey Education Details
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Product SchoolSoftware Product Management -
Jacksonville State UniversityEmergency Management
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Tyler Junior CollegeCriminal Justice / Emergency Medicine
Frequently Asked Questions about Chad Richey
What company does Chad Richey work for?
Chad Richey works for Mall Energy, Inc.
What is Chad Richey's role at the current company?
Chad Richey's current role is Director of Product Management | B2B2C SaaS | MedEd | HealthTech.
What is Chad Richey's email address?
Chad Richey's email address is ch****@****rld.com
What is Chad Richey's direct phone number?
Chad Richey's direct phone number is +190356*****
What schools did Chad Richey attend?
Chad Richey attended Product School, Jacksonville State University, Tyler Junior College.
What are some of Chad Richey's interests?
Chad Richey has interest in Poverty Alleviation, Science And Technology, Children, Health.
What skills is Chad Richey known for?
Chad Richey has skills like Emergency Services, Ems, Disaster Response, Public Safety, Leadership, Public Speaking, Hospitals, Emt, Ambulance, Emergency Medical, Supervisory Skills, Telecommunications.
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