- Built first centralized Digital Delivery Team with scalable framework (intake, prioritization, delivery, templates, tracking and reporting) - Facilitate Digital Delivery in support of key business priorities- Establish Agile Methodology within IT, PMO, and Business Units- Accountable to develop and maintain delivery roadmap for overall portfolio - Lead Tata Consulting Services to manage all Customer Care/Retail Applications (inc. SAP)- Provide management and leadership to both internal ENMAX team members and Tata Consulting Services

- Establish first technology, cross departmental LEAN / Six Sigma Management Office with scalable infrastructure (intake, prioritization, implementation, templates, tracking and reporting) - Develop and execute Process Optimization Program across Technology (IT/Engineering), Supply Chain, Wireless, and Operations departments in alignment with creation of shared KPI’s- 34,407 hours of non-value add time eliminated through process improvements - Manage Technology Co-Op Program - Lead automation of current manual network processes to ServiceNow platform leveraging agile methodology- Coaching and mentoring of technology leaders

- Reporting directly to the Chief Technology Officer (CTO) - Accountable for IT (Information Technology) and Engineering Annual Operating Plan and alignment with Finance - Responsible for facilitation of quarterly Strategic Planning Sessions attended by Senior Leadership Team- Provide validation of technology strategy in alignment with CRTC (Canadian Radio-Television and Telecommunications Commission) direction- Ensure alignment and agreement between CTO’s direct reports on cross functional priorities- Manage the Technology Portfolio: including intake, assessment, and prioritization and communications - Build and manage Technology Co-Op Program- Coach and mentor technology leaders

• Product lifecycle management including steering committees with business teams• Accountable for the development of a roadmap and the overall lifecycle for a portfolio of products• Provide management leadership, hands-on support to your teams and their associated products• Assist as an escalation point to resolve technical and non technical issues, manage risk, ensure high quality of work and the successful delivery of all software iterations and releases• Work with the director team to plan strategic vision for the department and accountable for execution against that strategic vision• Keep on top of the latest and emerging industry trends

- Agile product lifecycle management including steering committees with business teams- Accountable for the development of a roadmap and the overall lifecycle for a portfolio of products- Provide management leadership, hands-on support to teams and their associated products- Assist as an escalation point to resolve technical and non technical issues, manage risk, ensure high quality of work and the successful delivery of all software iterations and releases- Work with the leadership team to plan strategic vision for the department and accountable for execution against that strategic vision- Knowledge of new technologies and emerging industry trends as they apply to our products and environment.- Implemented first DevOps team

•Lead Shaw’s Technology Transformation Team (T3) Community.•Support our T3 Delivery team members. Foster a strong sense of community, engagement and collaboration.•Keep on top of the latest and emerging industry trends and be a recognized industry leader.•Assist in T3 recruitment and retention efforts.•Work in close association with the Practice Leadership Team to invent new ways to raise the bar.•Provide coaching and mentoring to T3 Delivery team members as required•Routinely deal with and resolve difficult issues.•Proactively identify areas for improvement, seek solutions and make recommendations.

- Develop and implement best practices and metrics to assist departments in achieving business objectives.- Facilitate interdepartmental communications regarding best practices.- Streamline processes to ensure efficiency and effectiveness.- Management of Microsoft Gold Certification.

- Project Lead for multiple, simultaneous software releases, patches and upgrades- Manage Corporate Microsoft Gold Certification- Working with internal and external customers to execute QA/QC processes- Training of external clients on our software and defect tracking tool

- Consulting on development and implementation of internal systems and processes

- Developed and implemented processes and documentation for: internal processes, client tracking, invoice tracking, marketing, and scheduling- Expanded programs delivered by 200%- Managed team of contract employees