Christine M. Email & Phone Number

Annapolis, Md, Us

Crownsville, Maryland, United States

• Prepare network hardware and configurations.• Install new equipment as part of a new deployment, break/fix, or equipment refresh.• Perform site surveys for future wired and wireless network deployments.• Troubleshoot and resolve network related trouble tickets.• Create user documentation for network hardware and software.• Support creating of network designs, standards, and proposals for network enhancements, problem solution, or growth.

Home Office

• Maintained customer-facing routers, switches, switch-routers, load-balancer, content delivery devices, firewall/security devices, and other types of networking equipment.• Supported operation, maintenance, migration, and/or closure of NTT/Verio EH datacenters.• Coordinated network hardware/link installation in NTT/Verio EH datacenters.• Handled routine escalations from Tier 1 Technical support.• Performed IP/routing operations and network service/solution upgrades/modifications.• Worked with provisioning and customer support to address network service and provisioning issues.• Participated in the on-call rotation and performed other duties, as assigned.

Sterling, Va

• Maintained customer-facing routers, switches, switch-routers, load-balancer, content delivery devices, firewall/security devices, and other types of networking equipment.• Supported operation, maintenance, migration, and/or closure of NTT/Verio EH datacenters.• Coordinated network hardware/link installation in NTT/Verio EH datacenters.• Handled routine escalations from Tier 1 Technical support.• Performed IP/routing operations and network service/solution upgrades/modifications.• Worked with provisioning and customer support to address network service and provisioning issues.• Participated in the on-call rotation and performed other duties, as assigned.

Burlingame, Ca

• Focused on the provisioning, testing, acceptance, and troubleshooting of backbone telco circuits, customer telco circuits, and colocation products for a global ISP.• Ordered telco circuits and tested T1/E1, DS3, and CT3 circuits.• Validated IP address justification, assignment, and configuration, as well as router or switch port assignment and configuration.• Supported CPE configuration.• Documented policies and procedures for the provisioning department.• Provided first level support to the Network Operations Center.

Monroe, La, Beltsville, Md

• Performed day-to-day monitoring, maintenance, and troubleshooting of Intermedia’s Internet backbone.• Identified, isolated, and troubleshot network incidents involving various types of hardware, including routers, switches, and telecommunications equipment.• Ensured timely escalation and resolution of network problems such as hardware, software, and circuit failures.• Performed DNS administration of iamerica.net and customer domains, as well as domain registrations, modifications, and transfers.• IP administration