Crickett Phelps-Corio Email & Phone Number

Denver, CO

Denver, Colorado

• Assist clients participating in Arapahoe County TANF to overcome barriers to employment including engaging participants in GED, job search, and work skills training.
• Maintain accurate records of client participation and attendance. Enter program information into State Eligibility System (CBMS) and communicate with County Specialists regarding clients. Adhere to strict.
• Manage a caseload of 50+ clients, ensuring accuracy and timeliness of case notes and case actions. Ensure all case actions comply with Federal, State, and County regulations.
• Facilitate weekly orientation sessions, act as the point of contact for clients entering the program, answer program questions, and make referrals to outside agencies as needed.
• Draft and sign contracts with clients. Mediate and resolve conflicts. Enforce program sanctions as necessary.

• Led an ongoing staff of up to fifteen social service employees ensuring accuracy and timeliness in public assistance benefits including: TANF, Medicaid, CHP+, Food Assistance, Childcare, Aid to the Aged/Disabled.
• Responsible for monthly quality assurance reports. Developed and provided “just in time” training to staff.
• Led Resource Development team in approving childcare facilities and negotiating financial contracts. Review compliance records, recommend training, and discontinue agreements as needed.
• Entered and approved payroll, managed leave requests, and facilitated paperwork for new hires and FMLA requests.
• Managed office, including support staff. Responsible for daily mail (incoming and outgoing), purchasing office supplies, approving schedules and assuring office coverage.

Sioux City, Iowa Area

• Acted as a crisis referral point for families and State workers for child protection.
• Managed a full caseload including submitting accurate court reports.
• Taught parenting and life skills to parents involved in the court system.

Sioux City, Iowa Area

• Supervised a unit of children in a residential treatment setting.
• Acted as therapist for family and individual therapy sessions.
• Facilitated group therapy and skill building sessions.
• Asked to fill supervisory role during that person's absence. During that time, I managed payroll, leave requests, coverage of the unit, and hiring for counselors.

• Directed staff in a production setting.
• Interviewed potential employees and recommended for hire top candidates.
• Maintained production notes and compiled data for administrative team.

Master Of Arts (M.A.), Human Resources Management

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Psi Chi

Associate Of Arts (A.A.), Arts And Sciences

Activities and Societies: Phi Theta Kappa