• Serve as Business Operations Manager supporting multiple Program Managers and Client Account Leads across nine programs.• Create and maintain forecasting document for projects to ensure project team members hit contracted LOE hours.• Work closely with financial management team to ensure client invoices were generated and submitted on time each month.• Compile monthly forecasts to ensure all projects are hitting targeted OI. • Review all hours billed each pay period to ensure team members are charging appropriate charge codes so all revenue can be recognized as worked.• Manage security on-boarding process for all new joiners to ensure clearance process is completed as quickly as possible. Maintain positive relationship with Federal security POC to address any issues in processing in a timely manner.• Work with resource management team to ensure all open roles are filled in a timely manner.• Review and approve all subcontractor invoices across multiple programs.• Create and maintain an open issues tracker and conduct weekly calls with various stakeholders including Resource Management, Client Financial Management, Program Management Office and Subcontractor Management to ensure issues are closed in a timely manner• Streamline processes between AFS internal groups and project groups to ensure all required activities can be completed as efficiently as possible.• Serve as the Account Information Security Lead on each program to make sure all required client data protection policies are being followed.

• Coordinated and managed the response of the Damage Verification Center to all disasters across the United States and its Territories. The Damage Verification Center is responsible for conducting on-site loss verification reports for homeowners, renters and businesses affected by disasters.• Ensured strategic goals for production and quality were achieved every year across all disasters including Hurricane Sandy – the biggest disaster for the agency since Hurricane Katrina.• Ensured all disaster workload was distributed amongst field staff to be completed in the most efficient manner possible.• Developed and implemented numerous reports used by Headquarters to report status on all disaster activity.• Recommended and implemented numerous process improvements to increase the efficiency of office and field staff.• Ensured all employees deployed to the field had proper accommodations and transportation.• Coordinated all training programs for employees being sent to the field.• Conducted interviews and selected employees to ensure both the core (100) and surge (700) positions were continuously filled.• First line supervisor for 8 employees; second line supervisor for 100 employees. Second line supervision increased to up to 400 employees during high disaster activity.• Addressed all human resource issues and disciplinary actions

• Led Recruitment/Sustainment Unit in the Human Capital & Training Branch which was responsible for all recruitment, selection and non-competitive Human Capital actions for the Program. Unit consisted of 2 Federal Staff and 1 contractor staff.• Liaised with the National Protection and Programs Directorate Human Capital Office to ensure all US-VISIT actions were processed in a timely manner.• Acted as the project manager for the Workforce Transformation initiative and Integrated Project Team (IPT). This initiative involved converting over 200 contractor positions to Federal positions over two Fiscal Years.• Designed and conducted bi-weekly Workforce Transformation IPT meetings which included membership from each branch within US-VISIT. Managing this IPT included responsibility for identifying and tracking risks, escalating risks to the Steering Committee as needed, and developing and implementing a communications plan around the activities of the initiative.• Facilitated validation and prioritization discussions with Deputy Assistant Directors (DADs) and Assistant Directors (ADs) to confirm targeted positions and establish transition timeframes.• Conducted organizational design sessions with each Deputy Assistant Director to help integrate and design a new organization for the additional staff as a part of Workforce Transformation. Presented and received approval of designs from Director, Deputy Director and Assistant Directors.• Developed reports and conducted weekly and bi-weekly meetings with the Assistant Directors (ADs), Deputy Director and Director of the program to report on status of all position management activities. Reports highlighted all key decision points for leadership and helped to facilitate discussions on human capital planning activities.• Provided advice and counsel to Hiring Managers on best ways to recruit positions in the most efficient manner.• Served as the Task Order Manager (TOM) for contractors supporting Workforce Transformation

Department of Homeland Security• Through analysis of human resource processes determined and developed a system to track a position through its entire life-cycle.• Developed reports and conducted weekly and bi-weekly meetings with the Assistant Directors (ADs), Deputy Director and Director of the program to report on status of all position management activities. Reports highlighted all key decision points for leadership and helped to facilitate discussions on human capital planning activities.• Developed a briefing on the handling of position management that linked to the program's mission and requirements. Included in the briefing were recommendations for handling a variety of human capital activities including recruitment, position design, performance evaluation and human capital policies for the organization as it moves forward. This briefing was delivered to the Deputy Director and Director of the program.• Provided technical, analytical, and advisory services in the development of Position Descriptions for the US-VISIT Program. Interviewed stakeholders regarding each position to collect the necessary data and produced 115 high quality position descriptions.• Attended weekly meetings with representatives from a variety of components across the DHS to discuss human capital issues. Actively participated in these meetings even raising issues of concern and suggested resolutions.Government Accountability Office• Evaluated the current state and created future state recommendations for consolidating three help desks into one service desk for the GAO.• Developed interview scripts and conducted interviews with help desk workers and help desk users. The results of these interviews were used to develop future-state job descriptions for the consolidated service desk & develop recommendations for process efficiency improvements. • Designed a high-level communications plan, gap analysis and training plan for implementing the future state recommendations.

• Managed security clearance process for over 300 Accenture and subcontractor personnel. • Coordinated staffing of all Accenture & subcontractor resources for the program across multiple phases and releases.• Managed subcontracting vendors to establish rate cards to ensure target margins were met.• Worked with client Site Chiefs and Process Leads to ensure all open client roles were staffed with proper personnel across multiple phases and releases. Project consisted of over 500 client personnel. • Coordinated the Annual Process rating of over 300 Accenture personnel on the project for each performance year. • Worked with all Accenture and Client team leads to create headcount forecasting to determine space needs for upcoming project phases.• Created business proposals with detailed expense breakdowns when additional workspace was needed for project expansion.• Rented and converted office space for team expansion of 120 developers during build phase of the project.• Coordinated housing and car rentals for all out-of-town Accenture resources across four project site locations including Washington DC, Richmond, Columbus and Philadelphia.• Organized and executed quarterly All-Hands Meetings for over 200 guests. • Organized and executed “Thank You” celebrations at various project milestones for project team members.• Coordinated various Women’s Networking Events which included guest attendees including Client and Accenture leadership.• Acted as Project People Advocate to implement various policies to improve morale and team member engagement.