Provided bilingual and trilingual customer service (English, Spanish, Portuguese) to Pro clients, addressing product inquiries and offering tailored solutions.Managed Pro customer orders and large-scale projects, ensuring timely delivery, budget adherence, and upselling complementary products and services to boost revenue.Consistently expanded client base and strengthened existing relationships, achieving a track record of exceeding monthly sales targets by 50% or more.Utilized CRM platforms to track customer interactions, monitor project milestones, and analyze historical sales data to identify trends and optimize future sales strategies.Collaborated with cross-functional teams to streamline project execution, ensuring enhanced customer satisfaction and repeat business.

Facilitated communication between store associates and Latino clients by providing translation services enhancing customer experience during merchandise selection and purchases.Managed merchandising responsibilities, ensuring accurate shelf stocking, pricing, and adherence to visual merchandising standards.Led merchandising resets per store directives and trained new hires on established procedures, promoting consistency and efficiency.Analyzed performance metrics and delivered actionable feedback to store, market, and corporate leadership regarding project execution and in-store customer service quality.

Delivered exceptional customer service by guiding clients through product selections in the flooring department, aligning their needs and budgets with the best solutions. Validated loading tickets and processed orders and deliveries efficiently, ensuring accuracy and timeliness. Assisted clients with product inquiries and provided recommendations to improve overall satisfaction.

Managed purchase orders with new and existing U.S. customers, maintaining clear communication between the U.S. subsidiary and the French headquarters.Tracked key performance indicators related to both customer service and sales, preparing regular reports for senior management.Analyzed sales data and market trends to make informed decisions and adjust sales strategies as needed.Conducted inventory analysis and production forecasting, ensuring smooth operations and fulfillment.About the company:Founded in 1985 by Christian Potier, an admired and respected French chef trained in the culinary discipline the country is noted for. Based in Provence, the company markets its various brands in the EU, Scandinavia, Asia, and North America. In the USA, its products are now sold under the Maison Potier label and include sauces, salad dressings, and pestos based on French, Mediterranean, Asian, American-style, and Italian cuisines. All products are fully prepared and ready to use. The USA subsidiary is focused exclusively on the Protein, Seafood, Veggie/Produce, and consumer product sectors.

Provided full-time childcare for children ranging from newborns to 2.5 years old across two states as part of an international cultural exchange. This experience fostered a deep understanding of cultural diversity and enhanced key soft skills, including empathy, resilience, and adaptability. Additionally, the immersion advanced my English proficiency to a professional level, equipping me with the communication skills necessary to thrive in a corporate environment.

Supported the interview and hiring process for new employees, contributing to recruitment efforts.Managed and tracked employee attendance, including monitoring absences and processing medical certifications.Delivered customer service support, addressing employee and client inquiries.Created and organized spreadsheets on online platforms to enhance data management and efficiency.

Led a team of 8, focusing on the sales of social exchange programs for students.Directed sales strategy, set goals, and managed the operational committee to meet targets.Developed and implemented education and development plans for the sales department.Planned and facilitated content for local conferences to drive engagement and growth.Managed both inside and outside sales, enhancing customer experience, and collaborated with marketing to attract and nurture leads.

Facilitated the creation and maintenance of partnerships with local NGOs.Assisted in coordinating communication between foreign volunteers, ensuring smooth project execution, and delivering a high-quality experience during their stay.

Provided customer service for daily tasks such as voter registration, updating voter information, canceling voter records for deceased individuals, and suspending voting rights for judicially condemned individuals.Assisted in the electoral legal process by supporting the management of lawsuits, adding new evidence to existing cases, and providing information to authorized parties.