Cristhiane Lein Duriga Email and Phone Number

• Spearheading the development and execution of streamlined sales processes for internal teams and external partners, resulting in increased productivity and revenue growth.• Managing end-to-end sales processes, from forecasting to shipment, ensuring seamless operations and provision of necessary documentation for project completion resulting in customer satisfaction. • Overseeing internal and customer communications for all customer accounts, executing change orders, and recommendations for areas requiring improvement, including program reporting and processes.

• Responsible for supporting all stages of the sales operations cycle interfacing with prospects, current customers, channel partners and internal stakeholders and ensuring all needs and expectations are met.• Project manager for new product development. Recommending and managing product line rationalization and evolution. Continuously improving product line related processes.• Liaison between the customer, sales, finance, engineering, production, and marketing channels partner. • Leading and training Bid Analyst team ensuring bids are successful and improving RFP repository and best practices.• Driving product configuration support on product structure/bill of material issues. Supporting corporate purchasing/ alliance initiatives.• Coordinating marketing strategy and activities including social media, communications, PR, and brand promotion

• Responsible for evaluating, preparing, executing and managing diverse and highly complex and customized Procurements including, but not limited to, contracts/agreements, Request For Proposal (RFP)/Invitation For Bid (IFB)/Request For Qualification (RFQ)• Working with sales, service, purchasing, engineering and production leadership to structure contracts and provide appropriate authorization and documentation for procurement activities ensuring proposals are compliant with specifications.• Improving bid processes by creating standards, streamlining documentation and consolidating historical data facilitating the accurate and efficient administration of bids, bid reviews and associated bid documentation.• Extensively collaborating with internal departments, dealers and vendors to ensure specifications, system, operational, and project requirements are met for RFPs, IFBs, RFQs and awarded procurements.• Providing exceptional customer service and assistance in finding solutions for our customers.• Successfully awarded 80% of bids submitted resulting in multimillion dollar contracts.

• Developing programs to efficiently inspect product and gather and investigate historical data to target corrective and preventive action efforts in order to reduce defects, waste and overall cost.• Decreased rework and warranty costs by over 20% in one year through targeting culture change, creating visual tools and engaging and training workforce.• Interfacing with internal and external customers to ensure quality of product and meet customer expectations.• Actively involved with service, production and engineering department leading and collaborating in projects to ensure and apply standards and continuous improvement processes throughout the plant.• Creating benchmark standard work determining operational and performance qualifications to optimize productivity reducing waste and rework costs.• Growing QC Inspector team in order to optimize processes and increase individual performances.

Developing standard work for manufacturing processesIdentifying and eliminating of waste through lean toolsDeveloping Value Stream maps and Visual Aids for standard process, and safety best practices