Cris Mangsat Email & Phone Number

Makati, National Capital Region, Philippines

Taguig, National Capital Region, Philippines

• Managing project by fully documenting project milestones as well as the risks and unresolved issues for each project• Responsible in implementing, supporting and training client service offerings for new clients.• Oversee the direction, coordination, execution, performance and completion of project tasks to ensure a timely and successful go-live.

Project and Order Management• Proactively coordinates and assists in management of project lifecycle of various products while providing support for clients and ensuring service commitments.• Serves as a single point of contact for pooled and dedicated clients of AT&T from receipt of order through successful delivery and completion.• Serves as a liaison between various departments and Business Units.• Maintains an understanding of escalation processes established for each step of project lifecycle and ensuring all departments will not miss any critical date for the project.• Establishes reporting vehicle to document, communicate and track milestone events and also document completed implementation to the client.Escalation Management• Flags certain issues to various departments such as: missed critical date posting so that the assigned contact can respond to these situations and update us with the resolutions• Escalates to Area Manager any situation outside the employee's control that could adversely impact the services being provided.

Philippines

June 2012 – July 2013: Position Title/Level: Customer Service Associate / Billing Specialist for COMCAST• Interacts with customers to answer inquiries with their billing concerns• Provide accurate technical solutions in an effort to resolve each issue upon the 1st call • Work with customers to describe and products and/or services, in order to persuade potential and current customers to renew or purchase products and/or servicesSeptember 2010 – June 2012: Position Title/Level: Technical Support Representative for Microsoft Xbox Console• Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve customer issues.• Execute client’s policy and procedure to resolve issues and offering suggestions• Clearly set customer expectations regarding resolution and/or follow up

7Th Flr Pldt Bldg. Sampaloc, Manila

Position Title/Level: Customer Service Associate for SMART Financial Services• Provide assistance to Retailer and Dealer to provide with their SMART loading transactions• Submit ticket if they reported erroneous loading with their SMART Load transactions• Provide and new products and services that they can share and avail for SMART subscriber.