Cris Mangsat Email & Phone Number

Makati, National Capital Region, Philippines

Taguig, National Capital Region, Philippines

• Managing project by fully documenting project milestones as well as the risks and unresolved issues for each project
• Responsible in implementing, supporting and training client service offerings for new clients.
• Oversee the direction, coordination, execution, performance and completion of project tasks to ensure a timely and successful go-live.

• Project and Order Management
• Proactively coordinates and assists in management of project lifecycle of various products while providing support for clients and ensuring service commitments.
• Serves as a single point of contact for pooled and dedicated clients of AT&T from receipt of order through successful delivery and completion.
• Serves as a liaison between various departments and Business Units.
• Maintains an understanding of escalation processes established for each step of project lifecycle and ensuring all departments will not miss any critical date for the project.
• Establishes reporting vehicle to document, communicate and track milestone events and also document completed implementation to the client.Escalation Management

Philippines

• June 2012 – July 2013: Position Title/Level: Customer Service Associate / Billing Specialist for COMCAST
• Interacts with customers to answer inquiries with their billing concerns
• Provide accurate technical solutions in an effort to resolve each issue upon the 1st call
• Work with customers to describe and products and/or services, in order to persuade potential and current customers to renew or purchase products and/or servicesSeptember 2010 – June 2012: Position Title/Level.
• Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve customer issues.
• Execute client’s policy and procedure to resolve issues and offering suggestions

7th Flr PLDT Bldg. Sampaloc, Manila

• Position Title/Level: Customer Service Associate for SMART Financial Services
• Provide assistance to Retailer and Dealer to provide with their SMART loading transactions
• Submit ticket if they reported erroneous loading with their SMART Load transactions
• Provide and new products and services that they can share and avail for SMART subscriber.