Responsible for aligning business objectives with employees and management in designated business units. This role provides HR guidance, analyzes metrics, resolves employee relations issues, and works with management to improve work relationships and productivity. Essential job functions include but not limited to:- Strategic Alignment- Payroll- Employee Relations- Talent Management- Performance Management- HR Policy and Compliance- Data Analysis and Reporting- Employee Engagement and Culture- HR Projects and Initiatives

• Assists Sales and Catering Managers• Provide phone coverage• Creating files and miscellaneous filing of files, papers, checks, electronic communicationsetc.• Creating Sales kits and restocking supply area as appropriate• Controlling office supplies and order supplies when necessary• Coordinating maintenance of office equipment• Creating a Daily Event Sheet• Receive all Sales and RFP leads and request, distribute to appropriate Sales Manager asneeded.• Handle all aspects of customer service for assigned groups• Manage client accounts in Delphi – this includes logging all activities with contacts• Work with Catering Manager and Chef to create custom menus when requested by client• Review banquet tickets for accuracy post – event / before forwarding to Accounting for finalprocessing• Meet with clients to detail events• Create menu and pricing proposal for clients• Generate Banquet Event Orders and diagrams for all upcoming events, and assist indistribution to hotel staff. This also includes maintaining and reporting all changes to eventsby generating change forms and distributing them to the appropriate departments.• Create resume reports for all departments for upcoming groups• Generate client billing and house account information for accounting department• Ready Sales Manager for Sales Blitz / Trade Expos such as Booth Decor / Business Card /Brochures• Customize Group Flyers or program ads if necessary• Receive and Log Group and Event Deposits

Responsible for handling front office reception and administration duties including: • Check-in/check-out hotel guests courteously and efficiently.• Process all payments according to established hotel requirements.• Anticipate guests needs, respond promptly, and acknowledge all guests.• Implement sales and marketing initiatives resulting in increased occupancy and profitability• Answer inquiries pertaining to hotel services, guest registration, and travel directions ormake recommendations regarding shopping dining or entertainment• Confirm reservation in system and review all noted information• Record guest comments or complaints, referring customers to managers as necessary• Promote positive guest relations to all individuals approaching the Front Desk• Liaise with vendors to resolve issues with Internet phone and third party reservations.• Direct phone calls as necessary.

• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.• Provide ticket transactions processing.• Responsible for answering all phone calls from members traveling or needing information toany destination and booking such reservations in a timely and efficient manner.• Managed customers’ database accounts, performed customer verification and processedapplications, orders and requests.