Cris De La Fuente Email & Phone Number

Portland, Oregon Area

•Serve as the Sales community’s “go-to” person for all sales process, tools and Salesforce.com related questions.•Salesforce.com administrator and overall data/process owner for global sales.•Assist global sales department in efficient use of Salesforce.com workflow using Eloqua , Hoovers, lead flow, account management, quote creation and overall data integrity.•Provide ad-hoc analysis of sales trends and KPIs for sales management.•Ongoing management and analysis of current state sales processes to ensure adoption of sales processes and CRM use.•Create customized pipeline trending tool to manage the ongoing changes in global pipeline in real-time.•Assist in all sales on-boarding and training for process and systems.•Maintain global automated customer enrichment, cleanup and segmentation to eliminate redundant data out of Salesforce.com.

• Responsible for the coordination and documentation of classroom audio installations nationwide.• Supervise customer service representative staff of seven in department manager’s absence.• Go-to person for technical questions regarding installation and field service issues.• Lead in creating and streamline processes and procedures, systems design, and training material for newly created field service coordinator position.• Investigate discrepancies on shipping documents.• Work closely with other departments to provide information on tracking, and resolving product, shipping and installation problems as they arise.• Process contractor invoices and approve payment.

• Ensure that a high level of customer satisfaction is maintained through inbound and outbound customer calls.• Prepare product quotations and send literature to customers as requested through inquiry.• Provide support to sales representatives in the field by assisting in customer account research, generating reports and other administrative tasks.• Assist in creating and streamline processes and procedures, systems design, and training material for current and future customer service representatives.• Provide support as the primary marketing point of contact for the international business development managers.• Troubleshoot problems regarding products and/or orders, and work closely with other departments to provide solutions.• Perform other duties as needed to assist Sales Team in exceeding customer expectations.

•Provided professional assistance on a contractual basis in all phases of business cycles to solo-practitioners in the legal field.•Prepared legal documents: correspondence, petitions, motions, orders, deeds, discovery, requests and responses to admissions pertaining to family law.•Interviewed potential clients, assessed the case and determined legal and court costs.•Served as liaison for attorney, clients, and District Courts personnel.•Managed and reconciled escrow account, accounts receivable and accounts payable, and payroll; calculated attorney billable hours for client billing.•Arranged process service and keeping track of deadlines in accordance with client and counsel.

•Researched and resolved high-level, escalated customer complaints filed with Federal Communications Commission, Better Business Bureau, Attorney General’s Office, and other regulatory agencies.•Provided one-on-one and class-setting mentoring and peer development coaching, guiding existing and new employees in procedures and processes.•Reviewed all correspondence from staff to customers to ensure error-free content and grammar and pertinent to issue and resolution.•Conducted quarterly meetings to update employees on new guidelines and expected key performance indexes.•Supervised staff of seven executive analysts, coaching on procedures and customer communication in call-center environment.

•Supervised five employees in family law practice.•Performed initial interviews for clients to obtain additional information pertinent to their case.•Managed and reconciled escrow accounts, accounts receivable and accounts payable, and payroll•Calculated attorney billable hours on each client for billing purposes using Timeslip program.•Assisted outsourced certified public accountant with preparation and filing of quarterly tax reports.•Served as liaison for attorney, clients, and District Courts personnel.•Preparation of legal documents including, but not limited to petitions, motions, orders, deeds, discovery, requests and responses to admissions pertaining to family law using ProDoc.•Arranging process service and keeping track of deadlines in accordance with client and counsel.