Cris Chapman Email & Phone Number

Provide support for 40 plus Regional Account Managers – including marketing requests. Distribute all commercial leads/requests from the Terminix website to appropriate person.Head various time sensitive projects for Terminix National Accounts.Create major and minor mailings for the US.Report directly to Vice President of Sales.Provide internal communications to the field including new procedures, maintaining standards, and verifying techniques.Utilize excellent computer skills including extensive knowledge of Excel, Access and Word.Use excellent customer service skills, detailed oriented, meet deadlines and work in an office/team setting.

Responsible for answering and handling customer calls for computer technical support for various computer companies.Solved complex technical questions for clients in a quick timely manner.Created customer profiles in database as well as customer problem tickets.Used customer service skills to interact efficiently with all levels of computer users.Very proficient with Office, Windows, Macintosh, and many other computer applications.

Responsible for scheduling all Marketing Associates and Team Leaders, producing daily reports for clients and supervising Scheduling Associates.Maintained employee and scheduling database.Approved/Disapproved time off requests and availability changes.Created numerous reports and spreadsheets for managers and executives.

Responsible for supervising group of Ramp Agents in a specific ramp area.Supervised arrival and departure of aircraft.Consistently had quick turn around time with arrivals and departures.Handled concerns and problems from passengers within a timely manner.