Cris Coffey Email & Phone Number

Tampa, Florida, United States

I lead an engineering team developing and maintaining a proprietary virtual production software platform used by creatives around the world to produce commercials, social media influencer content, tv programs and films. We utilize AI within our platform for assistance in building and producing content as well as enhancing and optimizing workflows. This AI system, combined with our industry experience in video production and our relentless focus on UX and ease of use allow our clients to truly produce Content at the Speed of Thought.

Merritt Island, Florida, United States

I led a team of developers and product managers whose purpose was to develop, deploy, and maintain software solutions for Test and Flight Operations. This work involved facilitating effective communication and relationship management between our team and business unit stakeholders, ranging from VP-level executives to individual contributors at the launch pad. We leveraged Agile processes utilizing Jira and Confluence to deliver cutting-edge software applications that resulted in cost savings, time savings, and safety assurance. The software solutions supported by my team involved electronic procedures for manufacturing and test, as well as applications for tracking of telemetry and system utilization for determining usage and wear of components during flight. These systems then used that data to determine proper maintenance intervals for timely vehicle maintenance, saving hundreds of hours and thousands of dollars per flight.My team was also responsible for the deployment and maintenance of explosives inventory software for the ordnance team, resulting in a reduction of 10+ manual hours per week per user and enhancing overall operational efficiency and safety.

Tampa/St. Petersburg, Florida Area

Drive all aspects of product management for 2 commercial software products working with development teams in France and India, foster relationships with customers, define requirements, own the product vision and roadmap, present at user conferences, monitor industry trends, set pricing & packaging, perform market & win/loss analysis, manage beta programs and online communities, and coordinate promotion through enablement of marketing, support, sales, and channel partners to maximize product exposure, adoption, and customer satisfaction. Managed two international commercial software product lines successfully shipping 14 to 16 annual releases, contributing to a total annual revenue of over $15M.• Spearheaded a cost-saving initiative to replace 3 OEM components with in-house alternatives, resulting in the elimination of over $250K in annual royalty payments.• Engineered consistent year-over-year (YoY) growth in new bookings for 7 out of 8 quarters by conceiving and delivering a new product within a tight 2-year timeline, without increasing resources. • Developed and steered public-facing product websites to ensure they remained up to date, maintained, and optimized for SEO, thus enhancing the company's online presence.• Enriched product upgrade experience and employee empathy through upgrade simulations, reducing install steps and time by over 50% through product and Q&A process improvements.• Exceeded Mid-Market New License and Renewal sales plan for 5 consecutive quarters and boosted customer satisfaction from 71% to 84% by moving to Agile product release approach, prioritizing feature completeness over new functionality, addressing defects by customer business criticality and number impacted, and providing sales a 90-day roadmap to show positive change.• Drove research, design, and development of streamlined demo installer which shortened demo setup time from over 1 hour to just under 10 minutes and reduced the number of setup steps from over 20 to 3.

Tampa, Fl

Responsible for maintaining product road-maps, managing new product releases, customer visits, performing win/loss, market and competitive analysis, improving channels for inbound user and prospect feedback, meeting with user groups, attending trade shows, managing beta programs, pricing, packaging, promotions, introducing new products, streamlining the sales channel, assisting and enabling partners and marketing collateral content development for the Track-It! product line.

Tampa/St. Petersburg, Florida Area

Managed a QA team of 8 and a development team of 12 releasing 3 to 4 product releases per year. Wrote a code merge tool using C# to pull and compare two branches of code and merge them together. This lowered the time required to merge by about 95%, reducing a 1-hour task down to about 10 minutes.

Tampa/St. Petersburg, Florida Area

Managed a QA team of 5 quality engineers releasing 3 to 4 product releases per year. We wrote our own test automation platform which enabled us to automate 75% of our test cases. This cut new build test time by 50% and reduced the amount of time spent maintaining existing test cases by almost 80%.

Tampa/St. Petersburg, Florida Area

Managed a QA team of 5 quality engineers releasing 3 to 4 product releases per year. We wrote our own test automation platform which enabled us to automate 75% of our test cases. This cut new build test time by 50% and reduced the amount of time spent maintaining existing test cases by almost 80%.

Tampa/St. Petersburg, Florida Area

As the company grew, QA Management was separated into its own team to allow us to focus on the management of our individual groups. I stayed with management of technical support for the Track-It! technical support team.

Tampa/St. Petersburg, Florida Area

Initially I was the only employee doing tech support and QA in a 3-person startup. Promoted to manager of support in 1st year. Scaled the team to 10 agents to match the company’s rapid growth.Reduced mean time to respond to critical calls by 25% by creating a call queueing system. Responsible for managing our network, website, and system for customers to download updates. We grew the company from $1.5 million/year to $50 million/year in 5 years, leading to an acquisition by Intuit. Awards include - Inc. 500 Fastest growing companies in 2000, 2001 and 2002, Deloitte & Touche Fastest Growing Technology Companies and Tampa Bay Fast 50

Cape Coral, Fl

Promoted from customer service into Data Processing within first year. Responsible for custom FoxPro programming to handle mail merges, de-duplication of lists, magnetic media duplication and label printing.Promoted to manager of data processing within 6 months of joining the department.

Bsba, Marketing

Activities and Societies: Intramural Soccer, Campus Security, Event Security, Event Usher, Event setup and breakdown, Golf, Semi Pro.

Education record

Activities and Societies: Cross Country, Soccer, Golf