Cris Coffey Email & Phone Number

Tampa, Florida, United States

I lead an engineering team developing and maintaining a proprietary virtual production software platform used by creatives around the world to produce commercials, social media influencer content, tv programs and films. We utilize AI within our platform for assistance in building and producing content as well as enhancing and optimizing workflows. This AI.

Merritt Island, Florida, United States

I led a team of developers and product managers whose purpose was to develop, deploy, and maintain software solutions for Test and Flight Operations. This work involved facilitating effective communication and relationship management between our team and business unit stakeholders, ranging from VP-level executives to individual contributors at the launch.

Tampa/St. Petersburg, Florida Area

• Drive all aspects of product management for 2 commercial software products working with development teams in France and India, foster relationships with customers, define requirements, own the product vision and.
• Spearheaded a cost-saving initiative to replace 3 OEM components with in-house alternatives, resulting in the elimination of over $250K in annual royalty payments.
• Engineered consistent year-over-year (YoY) growth in new bookings for 7 out of 8 quarters by conceiving and delivering a new product within a tight 2-year timeline, without increasing resources.
• Developed and steered public-facing product websites to ensure they remained up to date, maintained, and optimized for SEO, thus enhancing the company's online presence.
• Enriched product upgrade experience and employee empathy through upgrade simulations, reducing install steps and time by over 50% through product and Q&A process improvements.
• Exceeded Mid-Market New License and Renewal sales plan for 5 consecutive quarters and boosted customer satisfaction from 71% to 84% by moving to Agile product release approach, prioritizing feature completeness over.

Tampa, FL

Responsible for maintaining product road-maps, managing new product releases, customer visits, performing win/loss, market and competitive analysis, improving channels for inbound user and prospect feedback, meeting with user groups, attending trade shows, managing beta programs, pricing, packaging, promotions, introducing new products, streamlining the.

Tampa/St. Petersburg, Florida Area

Managed a QA team of 8 and a development team of 12 releasing 3 to 4 product releases per year. Wrote a code merge tool using C# to pull and compare two branches of code and merge them together. This lowered the time required to merge by about 95%, reducing a 1-hour task down to about 10 minutes.

Tampa/St. Petersburg, Florida Area

Managed a QA team of 5 quality engineers releasing 3 to 4 product releases per year. We wrote our own test automation platform which enabled us to automate 75% of our test cases. This cut new build test time by 50% and reduced the amount of time spent maintaining existing test cases by almost 80%.

Tampa/St. Petersburg, Florida Area

Managed a QA team of 5 quality engineers releasing 3 to 4 product releases per year. We wrote our own test automation platform which enabled us to automate 75% of our test cases. This cut new build test time by 50% and reduced the amount of time spent maintaining existing test cases by almost 80%.

Tampa/St. Petersburg, Florida Area

As the company grew, QA Management was separated into its own team to allow us to focus on the management of our individual groups. I stayed with management of technical support for the Track-It! technical support team.

Tampa/St. Petersburg, Florida Area

Initially I was the only employee doing tech support and QA in a 3-person startup. Promoted to manager of support in 1st year. Scaled the team to 10 agents to match the company’s rapid growth.Reduced mean time to respond to critical calls by 25% by creating a call queueing system. Responsible for managing our network, website, and system for customers to.

Cape Coral, FL

Promoted from customer service into Data Processing within first year. Responsible for custom FoxPro programming to handle mail merges, de-duplication of lists, magnetic media duplication and label printing.Promoted to manager of data processing within 6 months of joining the department.

Bsba, Marketing

Activities and Societies: Intramural Soccer, Campus Security, Event Security, Event Usher, Event setup and breakdown, Golf, Semi Pro.

Education record

Activities and Societies: Cross Country, Soccer, Golf