Cristian Chavez Email and Phone Number

As a Digital Payments Product Leader, I guide various teams in evolving Payway’s multi-acquirer payment gateway. I work closely with Business Development, Sales, Compliance, and Risk teams to define and execute our long-term strategy and vision. Additionally, I coordinate with operational areas such as Pre-Sales, Integrations, and Support in implementing new products and services.Key Highlights:- Led the integration of the latest version of the Fiserv gateway, handling 300K transactions per month.- Integrated EMV 3DS as an authentication tool in both our payment APIs and guest checkout, achieving a 75% successful authentication rate.- Deployed the Token Requestor service for capturing and processing payments with Network Tokens, reaching 3.5M tokenized transactions per month.- Implemented key improvements that increased the acceptance rate from 77% to 83%.- Led the project to implement the gateway data model in Microstrategy, collaborating closely with Data & Analytics teams.

Currently working for Decidir, the most used payment gateway in Argentina, developed by PRISMA.As a Business Analyst, I have the following responsibilities:- Define product roadmap and metrics- Manage backlog- Lead discovery and grooming sessions- Define user stories and acceptance criteria- Interact with stakeholders from different areas such as Acquiring, Issuing, Risks and IT- Generate business and technical documentation

- Plan and lead discovery and ideation workshops- Perform qualitative research trough A/B testing and interviews- Design wireflows to test ideas with users- Define users stories- Ensure the correct delivery of the projects in an agile environment using ScrumI'm currently working for one of our main customers, Rio Uruguay Seguros, helping into their digital transformation process. You can see our case study in the link below.

After some time, I took on the role of guiding the team to meet the increasing customers' demands. When delivery food apps and digital wallets came onto the scene, our product had to grow really fast in order to go along with the industry requirements. This part of my life is called: becoming a leader.I had the following responsibilities:- Define roadmap strategy- Lead agile ceremonies- Manage backlogs- Represent the product and team with stakeholders (support, marketing, sales and management)- Help the team in every possible way

As part of my desire to improve my analytical skills, I became an analyst for Tango Resto, a gastronomic management software. I worked with developers and users to add new functionalities that lead to the best possible user experience, both in desktop and mobile versions.If you want to know more about Tango Resto, you can go to: https://www.axoft.com/tango/software-para-gastronomia-restaurant/I was responsible for:- Performing qualitative research- Inverviewing users- Creating low-fi wireframes- Making PRDs for developers and testers- Creating user stories- Performing usability testing

I started my adventure in the tech industry as part of the GrowIT team, a startup company focused on bringing good customer experiences with CRM solutions. At that moment, we mainly worked with SugarCRM. If you want to know more about it, please go to: https://www.sugarcrm.com/As a junior, I was responsible for:- Developing solutions using different technologies (PHP, MySQL, JS, Bootstrap, Backbone, Underscore)- Determining technical feasibility of designed solutions- Bringing technical assistance to commercial positions in the pre-sale stage.- Executing QA tasks.- Creating technical documentation of implemented solutions.- Training customer IT teams.