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Cris Delatorre Email & Phone Number

Professional at Crate and Barrel
Location: Chicago, Illinois, United States 4 work roles 1 school
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Current company
Crate and Barrel
Role
Professional
Location
Chicago, Illinois, United States
Company size
4547 employees

Who is Cris Delatorre? Overview

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Quick answer

Cris Delatorre is listed as Professional at Crate and Barrel, a company with 4547 employees, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Cris Delatorre.

Cris Delatorre previously worked as Customer Service Lead at Crate And Barrel and Customer Service Representative at Crate And Barrel. Cris Delatorre holds Bachelor'S Degree, Marketing, Spanish Language And Literature from Saint Xavier University.

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Crate and Barrel

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Profile bio

About Cris Delatorre

Cris Delatorre is a Professional at Crate and Barrel. She possess expertise in social media, photoshop, marketing strategy, spanish, community management and 14 more skills.

Listed skills include Social Media, Photoshop, Marketing Strategy, Spanish, and 15 others.

Current workplace

Cris Delatorre's current company

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Crate and Barrel
Crate And Barrel
Professional
northbrook, illinois, united states
Website
crateandbarrel.com
Employees
4547
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4 roles

Cris Delatorre work experience

A career timeline built from the work history available for this profile.

Customer Service Lead

Current
Crate And Barrel
  • Maintain a proactive approach to handling highly escalated customers by fostering relationships through conducting weekly check-ins and providing personalized solutions, resulting in a 20% decrease in customer complaints
  • Support and guide 30+ associates daily through their chats, phone calls, and emails with customers
  • Serve as the social media subject matter expert, monitoring six social media accounts daily for grammar and spelling errors, spam comments, and tone, and making any necessary corrections
  • Collaborated on a new feedback system to identify service gap opportunities and provide targeted coaching to associates, resulting in a 60% reduction in social media errors
  • Contribute to consumer product satisfaction by replying to negative consumer product reviews knowledgeably and comprehensively
  • Mentor and develop new leads, contributing to employee retention
Oct 2019 - Present

Customer Service Representative

Crate And Barrel
  • Utilized CRM Software to resolve 300+ customer order inquiries a week by phone, chat/SMS, and social media, consistently exceeding targets
  • De-escalated escalated customer interactions using empathy and a professional demeanor
  • Created return customers by responding to negative store reviews in an empathetic and timely manner
  • Fostered relationships with third-party furniture medics and had them inspect and/or repair customers’ furniture
  • Coached and developed new hires on company customer service standards and protocols
Oct 2019 - Oct 2020

Shift Manager

Ahimsa Yoga
  • Opened and closed the studio, ensuring the studio was ready for both the instructor and the students on time
  • Contributed to customer satisfaction by greeting students and walk-ins and answering inquiries in a friendly manner
  • Boosted revenue through membership sales by assessing customer needs and suggesting personalized membership options
  • Maintained 100% accuracy rate in data entry by double-checking all entries for errors and inconsistencies
Mar 2019 - Mar 2020

Seasonal Service Experience Representative

Nordstrom
  • Increased customer satisfaction and store sales by directing customers to their desired locations in a friendly and efficient manner
  • Drove sales by returning items to their correct locations on the sales floor
  • Processed customer purchases and returns kindly and efficiently
Jun 2019 - Jul 2019
Team & coworkers

Colleagues at Crate and Barrel

Other employees you can reach at crateandbarrel.com. View company contacts for 4547 employees →

CM Ciara Moon Ciara Moon Colleague at Crate And Barrel Raleigh-Durham-Chapel Hill Area, United States View → ND Nathan Dammann Nathan Dammann Colleague at Crate And Barrel Riverside, California, United States, United States View → FR Frank Rehor Frank Rehor Colleague at Crate And Barrel Berwyn, Illinois, United States, United States View → AD Andrew Davis Andrew Davis Colleague at Crate And Barrel Houston, Texas, United States, United States View → DA Daisy Aranda Daisy Aranda Colleague at Crate And Barrel Cicero, Illinois, United States, United States View → MQ Michael Quilao Michael Quilao Colleague at Crate And Barrel Metro Manila, Philippines View → MB Mike Bingham Mike Bingham Colleague at Crate And Barrel Lincolnton, North Carolina, United States, United States View → KG Kiyana Ghafourian Kiyana Ghafourian Colleague at Crate And Barrel Laguna Niguel, California, United States, United States View → CL Chris Lindley Chris Lindley Colleague at Crate And Barrel Greater Preston Area, United Kingdom View → JC Jenny C. Jenny C. Colleague at Crate And Barrel Charlotte, North Carolina, United States, United States View →
1 education record

Cris Delatorre education

FAQ

Frequently asked questions about Cris Delatorre

Quick answers generated from the profile data available on this page.

What company does Cris Delatorre work for?

Cris Delatorre works for Crate and Barrel.

What is Cris Delatorre's role at Crate and Barrel?

Cris Delatorre is listed as Professional at Crate and Barrel.

Where is Cris Delatorre based?

Cris Delatorre is based in Chicago, Illinois, United States while working with Crate and Barrel.

What companies has Cris Delatorre worked for?

Cris Delatorre has worked for Crate And Barrel, Ahimsa Yoga, and Nordstrom.

Who are Cris Delatorre's colleagues at Crate and Barrel?

Cris Delatorre's colleagues at Crate and Barrel include Ciara Moon, Nathan Dammann, Frank Rehor, Andrew Davis, and Daisy Aranda.

How can I contact Cris Delatorre?

You can use AeroLeads to view verified contact signals for Cris Delatorre at Crate and Barrel, including work email, phone, and LinkedIn data when available.

What schools did Cris Delatorre attend?

Cris Delatorre holds Bachelor'S Degree, Marketing, Spanish Language And Literature from Saint Xavier University.

What skills is Cris Delatorre known for?

Cris Delatorre is listed with skills including Social Media, Photoshop, Marketing Strategy, Spanish, Community Management, Web 2.0, English, and Public Relations.

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