Cris Ferrer Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne Airport, Victoria, Australia

Doha, Qatar

• Led a dedicated scheduling team in forecasting, scheduling and publishing schedules for the entire TBS (Tournament Bus Services) 3000+ on-ground staff for bus service operations.• Extensive stakeholder planning & support coordination to capture workforce & transport site requirements for major sport events and FIFA World Cup transport planning. • Designed and implemented a new workforce planning tool for FIFA tournaments and legacy purposes by coordinating IT partners and… Show more • Led a dedicated scheduling team in forecasting, scheduling and publishing schedules for the entire TBS (Tournament Bus Services) 3000+ on-ground staff for bus service operations.• Extensive stakeholder planning & support coordination to capture workforce & transport site requirements for major sport events and FIFA World Cup transport planning. • Designed and implemented a new workforce planning tool for FIFA tournaments and legacy purposes by coordinating IT partners and stakeholders. • Coordinating the TBS workforce at required test events; headcount planning, recruitment, training, catering, accreditation, uniform and workforce check-in/out. Show less

Melbourne, Victoria, Australia

• Oversight of the operational performance, commercial revenue and vehicle compliance of a diverse fleet of light-heavy rigid vehicles in metro and regional areas of Victoria, Australia. • Implemented and maintained operational KPI reports on a daily, weekly and monthly basis with agreed SLA's for senior level management and safety and compliance purposes. • Managed a culturally diverse workforce of 150+ drivers by supplying schedules, resource allocations, load plan manifests… Show more • Oversight of the operational performance, commercial revenue and vehicle compliance of a diverse fleet of light-heavy rigid vehicles in metro and regional areas of Victoria, Australia. • Implemented and maintained operational KPI reports on a daily, weekly and monthly basis with agreed SLA's for senior level management and safety and compliance purposes. • Managed a culturally diverse workforce of 150+ drivers by supplying schedules, resource allocations, load plan manifests, transport route planning, upholding driver performance and wellbeing. Show less

Melbourne, Victoria, Australia

• Overall responsibility for managing the GHA, Virgin Atlantic staff and all aspects of cargo operations planning and execution, delay and disruption control, and coordination with AOCC, government authorities customers - DHL express, FedEx, UPS and Virgin Atlantic Cargo HQ - Capacity control, Security, RM, Operations and IT. • Achieved efficient airline performance with upholding multiple KPIs, data analysis for operational decision making, and ensuring safety and compliance measures by… Show more • Overall responsibility for managing the GHA, Virgin Atlantic staff and all aspects of cargo operations planning and execution, delay and disruption control, and coordination with AOCC, government authorities customers - DHL express, FedEx, UPS and Virgin Atlantic Cargo HQ - Capacity control, Security, RM, Operations and IT. • Achieved efficient airline performance with upholding multiple KPIs, data analysis for operational decision making, and ensuring safety and compliance measures by identifying operational risks. • Ensured all company regulations are met and securing of contract obligations: SLA, safety and security auditing, metrics, customer service and cost-effective service delivery. Show less

Melbourne, Victoria, Australia

• Processing of multiple airline documents and freight types for domestic and international services in accordance with IATA regulations e.g. - AWB, NOTOC, Airline manifests, load sheets.• Responsible for overseeing all phases of freight and products handling, including customer acceptance, warehousing, dispatching, and delivery confirmation.• Coordinating multiple teams including landside operations, ramp and domestic ports to meet timely shipment flow for shipment and timely aircraft… Show more • Processing of multiple airline documents and freight types for domestic and international services in accordance with IATA regulations e.g. - AWB, NOTOC, Airline manifests, load sheets.• Responsible for overseeing all phases of freight and products handling, including customer acceptance, warehousing, dispatching, and delivery confirmation.• Coordinating multiple teams including landside operations, ramp and domestic ports to meet timely shipment flow for shipment and timely aircraft dispatch. Show less

Melbourne, Victoria, Australia

Export Air Service Agent• Working on multiple Airline cargo systems.• Working closely with Airline customers.• Completing Dangerous Goods Acceptance checks • Processing and preparing outbound documentation for export shipments. • Working closely with internals to ensure responsible flight planning and shipment uplift.Import Air Service Agent• Reporting international airfreight to Australian customs. • Liaising with Australian quarantine for live… Show more Export Air Service Agent• Working on multiple Airline cargo systems.• Working closely with Airline customers.• Completing Dangerous Goods Acceptance checks • Processing and preparing outbound documentation for export shipments. • Working closely with internals to ensure responsible flight planning and shipment uplift.Import Air Service Agent• Reporting international airfreight to Australian customs. • Liaising with Australian quarantine for live animal purposes and inspections. • Monitoring inbound shipment statuses. • Processing and preparing inbound documentation for freight collection. • Preparing cargo & documentation for interstate deliveries.Customer Service Agent• Handling various customer enquiries and relations. • Preparing documentation for release to freight forwarders and general public.• Answering phone and email enquiries.• Face to face customer service. Show less