- Architected tailored solutions for enterprise and SMB clients by designing and implementing technical solutions that align with business requirements- Lead technical trainings for clients, equipping them with the knowledge to maximize their utilization of Synology products and services- Provided high-level technical support by troubleshooting complex issues, resolving technical challenges, and ensuring minimal disruption to client operations- Acted as a subject matter expert for Synology at industry events and client presentations, showcasing the value and benefits of Synology’s solutions

- Consistently led the market in both delivery quantity and efficiency- Oversaw logistics for the entire store's physical inventory, optimizing processes to ensure accuracy and efficiency in inventory management.- Cross-functional collaboration in order to sustain inventory accuracy at ~99%- Streamlined order fulfillment processes, decreasing order processing time by ~70%

- Consistently exceeded sales targets by maintaining a 60% attachment rate for product protection plans on all transactions- Maintained an NPS score consistently exceeding 85%, demonstrating strong customer loyalty and satisfaction- Successfully cultivated business relationships by initiating business introductions, expanding the client base for the business team- Provided technical support while effectively translating complex technical information into accessible language for end users

- Conducted comprehensive research on current automotive market information- Maintained 100% upkeep in assigned store inventories, overseeing the input of product information, comments, and pricing on our customer-facing websites- Utilized market research data to analyze trends and adjust vehicle pricing strategies- Contributed to the development and optimization of data infrastructure and systems to streamline data collection, storage, and retrieval