Cris Phillips Email & Phone Number

Houston, Texas, United States

-Deliver store training framework strategy that addresses workforce capabilities, skills and competencies needed to support current and future strategies.-Facilitate approaches and tools for building the overall effectiveness and well-being of our employees through engagement efforts, retention strategies, team development, and culture efforts, as.

Houston, Texas, United States

Implemented the first ever LMS system, for in-store training resulting in a 13% knowledge lift. 1.1 million training sessions and 2,4 million questions answered since we launched in February of 2021. In 2022 Q4, participation is 81% (% of users who have logged into the system in the last 30 days) and 5.6x frequency (average number of training sessions per.

Houston, Texas, United States

- Assist in managing the LEAD- First time people manager program- Assist in building and managing the IMPACT- Experienced Manager - Assist in building Training and SPARK- All employee training program- Deliver L&D framework strategy that addresses workforce capabilities, skills and competencies needed to support current and future strategies- Facilitate.

Houston, Texas Area

- Train and motivate consultants to become quality Contact Center employees through new hire and developmental training- Define, develop, and refine Contact Center training, processes and procedures- Develop and maintain quality working relationships by educating Contact Center Consultants- Maintain a customer centric focus with a sales friendly attitude.

Houston, TX (100% Remote)

- Develop teaching aids and reference works to train peers across divisions- Write and publish training content and communications for the team- Responsible for onboarding and new hire training in the local office- Educate and train clients on our Retail and Business Online suite of products via the phone, email, self-created job aids, and interactive.

Phoenix, AZ

• Advanced to supervisor role to increase office organizational operations through successful leadership, action plan facilitation, and timely customer service within e-payments division.
• Led several successful teams across different departments including EFT Card Services, Advanced Services for in depth research, Inbound, Email, and the Client Partner Assist Line
• One on one training with my associates, new hire training support, and led brown bag lunch sessions as refreshers
• Assisted in opening of a new call center in Hickory, North Carolina by providing live one on one support for new hires as they handled inbound calls
• Significantly improved manager and employee performance by identifying and clarifying problems, evaluated and implemented, and provided training as needed
• Initiated and implemented staff training and development plans which provided cross training and other approaches that offered challenging opportunities for staff flexibility and development

Phoenix, AZ

• Supported both ePayments and EFT Card Services Operations
• Assist associates with fraud detection, hot card, requetsing replacement cards, and escalations
• Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance across channels and teams
• Facilitate brown bag working lunch sessions to refresh new hire training material
• Subject matter expert in new hire training classes assisting the trainer

Phoenix, AZ

• Subject matter expert in the email channel, responsible for team communications and reporting
• Achieved customer service objectives by reviewing customer service information and recommendation reviews.
• Routinely consulted with management and executives across the company regarding targeted services and supported the execution of the outlined workforce strategy.
• Successfully resolved customer complaints by investigating reported issues, developing solutions, and facilitating timely corrective actions.

Macy's Chandler Fashion Center, 3107 W Chandler Blvd, Chandler, AZ 85226

• To achieve daily, monthly and annual sales goals through brand education and advanced fragrance selling skills. Fragrances: True Religion, Christian Audigier, BCBGMAXAZRIA, Justin Beiber, and Ed Hardy
• Track and communicate sales performance to regional sales manager on a daily basis
• Uphold the highest integrity of the brand at point of sale
• Understand the competitive landscape and how that influences consumer behavior
• Provide full range customer service including product information, sales and execution of all in-store events
• Initiate service consultations by asking questions to learn the customer’s preferences and needs

Tempe, AZ

• Resolve customer inquiries received via phone regarding their store credit cards and visa credit cards
• Deliver consistently excellent customer service, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer.
• Process credit increase requests
• Incent customers to not close their account

Phoenix, AZ

• Create schedules
• Process time cards
• Deposit funds
• Build internal components of the store
• Dismember internal components of the store
• Greet customers as they arrive in the store and provide them with information regarding products and/or services

Scottsdale, AZ

• Greet customers as they arrive in the store and provide them with information regarding products and/or services
• Respond to customers’ complaints and take necessary actions resolve their issues
• Bag, box and wrap purchased items
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers

Tempe, AZ

• Provide help desk support to employees experiencing hardware, software, and networking issues
• Document all issues and generate reports detailing common problems and error trends
• Assign cases to the appropriate department for further assistance

Tempe, AZ

• Calculate charges for services or merchandise and receive payments
• Prepare goods for rental or purchase
• Maintain records of transactions and customers entering the company
• Describe procedures, policies and rental fees
• Accept returns, rent items, and establish terms for services
• Greeting customers

Ba, Communication, General, 3.2

Associate Of Arts (Aa), General Studies

Education record

Activities and Societies: Yearbook From My Heart Community Service Club