Realizar análisis comparativos (benchmarks) para identificar oportunidades de mejora en la página de envíos y optimizar la experiencia del usuario.Diseñar, generar y analizar reportes de KPIs críticos para detectar problemas recurrentes reportados por clientes, como facturación, inconvenientes en envíos y fallos en la plataforma.Proponer e implementar estrategias basadas en datos para resolver las principales áreas de oportunidad y mejorar la satisfacción del cliente.Gestionar la integración de nuevos clientes interesados en la plataforma, garantizando una conexión eficiente y sin contratiempos.Colaborar con equipos multidisciplinarios para ofrecer soluciones logísticas personalizadas que respalden el crecimiento de las empresas usuarias de nuestra plataforma.

En este cargo, he desarrollado estructuras de páginas, utilizando templates creados por la empresa y utilizando código (HTML , CSS , Angular) para replicar la estructura deseada por el cliente de acuerdo a sus necesidades. La creación se enfoca a tiendas ecommerce, a la carga de sus productos utilizando CSV.

Project contracting for the remote installation and maintenance of software containers for the configuration of audio and video detection servers. Using FTP and CIFS protocols on Linux servers and installing Docker containers through scripts. Once installed, unit tests were carried out to review both the functionality and the storage of files detected in real time.

Management of product publication through an internal manager and directly on the ecommerce sales management pages (Amazon, Wish, Dprisa Store, EKT). Review and application of the requirements of the distributors for the publication of the products in their respective pages (eCommerce), as well as the debugging, modification and massive loading of products.

Project management through platforms such as Jira, Trello and Confluence.Design of transition flowcharts for web screens (Sketch, Marvel and Figma).Application of process improvements, as well as meeting the needs of the client and monitoring together with the areas involved that the processes and the level of satisfaction are met in the requirements, planning and definition of processes by springs using agile methodologies (SCRUM).

Attention to customers from 5 Spanish-speaking countries, via email and telephone, monitoring purchases made through a web page. Clarification of doubts about product status, cancellations, return processes with the established process of each of the countries, delivery incidents and refunds.

Support for delivery drivers of the application. Mass management of orders by trajectory, process and consultation of the order by the client and the delivery person. Active help for locating stores for purchase, customer contact, cash transaction. Customer service and any inconvenience that may arise in the process of an active order. Control and Analysis of the demand of the city by sectors (CDMX, Guadalajara, Monterrey).