Criss Mathew John Email & Phone Number

A confident and reliable IT support engineer with 8 years of extensive practical experience working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. Responsible for supporting: Windows 7/Windows 8,10,11 Operating systems, MS Office2013/2016/2019/2021,, Office 0365, Windows Server 2012 R2- 2016/2019 Standard, Active Directory management, DNS/ DHCP services and NetworkIssues.Managing the server backup using acronis cyber protect backup application with the help of acronis agents.Managing weekly incremental backup with servers and workstations in QNAP NASStorage DevicesManaging Cisco IP Phone systems Provided Networksupport (Unmanageable Switch), firewall (Fortinet 30E),Access points Management - CISCO, Linksys, TP-Link,D-Link, Managing ZKTek & Hikvision Access control Biometric system (Finger Print) with IVMS ApplicationAdministration of email gateway spam filter with allow & block through duocircle Installation/Configuration and Troubleshooting of HP/Dell Workstations and Laptops Administration of USB and Network printers (Kyocera, Sharp, HP, Canon and Ricoh) via Print Serversproviding the necessary permissions to the users according to Business needs andScan to Network folder (Server)Managing Malwarebytes Endpoint Deploy with the help of Webroot Antivirus Active Directory Object Management (User, computers and groups) such as account creation, Share Folder permissions management via Security Groups Managing Group Policy Objects for folder mapping, wallpaper setup and printer deploymentproviding the necessary permissions to the usersaccording to Business needs andDeployment Administration of Virtual Machines through Hyper-V Manager & VMware Esxi 6.7Managing software license inventory & hardware asset inventory report Providing remote support to work from home users by using Anydesk/Teamviewer Responsible for 37 POS workstations Supporting and maintenance the Micros POS server and Client sides.Can be consider for various positions like System Engineer, IT coordinator, Desktop Support Engineer, Technical support Engineer, IT support Engineer, Technical support analyst, IT support Executive, IT Help desk.Please contact me : 0544515068Thanks & regards