CRISSA LEIGH LESTER2022 RESUME PHONE NUMBER- 901-489-6159 EMAIL- LESTERCRISSA@GMAIL.COM LOCATION- MEMPHIS -38114 PROACTIVE, ASTUTE, AND RESULTS-DRIVEN PROFESSIONAL WITH A FEW YEARS OF EXPERIENCE, ABILITIES AND SKILL AS A CUSTOMER RELATION, PATIENT SERVICES AND PUBLIC SAFETY. HANDS- ON EXPERIENCE IN USING MULTI-LINES FOR SERVICING INCOMING EMERGENCY AND NON-EMERGENCY CALLS. DEMONSTRATED ABILITY TO CLEAN AND ORGANIZE WITH AN PROFESSIONAL CHARACTER. CORE COMPETENCIES•NEEDS ASSESSMENT•SERVICE MONITORING•SECURITY MONITORING•GOOD TIME MANAGEMENT•CRITICAL THINKING•RECORDS COMPREHENSION•MICROSOFT OFFICE SKILLS•​TEAM PLAYER•​ABILITY TO MULTI-TASK•​GOAL- ORIENTED•​SUPERB COMMUNICATION SKILLS•​INTERPERSONAL SKILLS EXPERTISE AND COMPETENCIES•​Coordination: Adjusting actions in relation to others’ actions•​Critical Thinking: using Logic and reasoning to identify the strength and weaknesses of alternative solutions, conclusions or approaches to problems•​Monitoring: Monitoring/assessing performance of other individuals, or organizations to make EMPLOYMENT EXPERIENCE PENGUIN AIR PLUMBING & ELECTRICAL – DISPATCH AND SCHUDULEING AND CSR MAY 2022- SEP2022Respond to all inquiriesIdentify and overcome objectionsTake the customer through the sales processRespond to all inquiriesIdentify and overcome objectionsTake the customer through the sales processObtain possible customer leadsMaintain customer data bases by updating current informationFollow up on initial contactsComplete records of performance for spiffs, bonuses, and commissions State Farm -Claims associate March 2022-May 2022Taking inbound calls and outbound callsHelping clients deal with damages to propertyData entry Customer Service Rep – McKesson- Tempe 85282 September 2021 – JANUARY 2022•​Getting outbound and inbound calls though out the day•​Handling faxes•​Data entry•​Typing 40 WPM Laundry Attendant – LGC Hospitality- Memphis Tn APRIL 2021- JULY 2021•​ORGANIZING LAUNDRY•​FOLDING•​SORTING AND PROPER PLACEMENT Patient Dining Associate- LGC Hospitality- Memphis Tn JANUARY 2021 – APRIL 2021•​ASSISTING PATIENTS WITH TEIR DIEARY MEALS•​SERVING AND TAKING ORDERS•​PICKING UP TRAYS AND CLEAING AREA Security Guard- Philips’s security- Memphis Tn SEPTEMBER 2020- JANUARY 2021•​Daily patrol•​Securing Gates•​Checking badges and observation of any unusual behavior Customer Service - Ge Appliances – Memphis Tn November 2019 – September 2020•​Take Inbound calls from customer•​Scheduling and rescheduling work orders•​Work order placements•​Typing 40 WPM