Hello! With over 5 years in the service industry, I currently serve as a Financial Advisor withh Pru Life UK. My experience includes a role as a former Customer Service Representative at ExoScout, where I adeptly managed inbound/outbound calls, identified customer needs, and maintained detailed records of interactions.Prior to this, I worked as an Online English as a Second Language Tutor, combining my love for the English language with a passion for helping others improve their speaking skills. In my free time, I enjoy reading novels, watching movies, and listening to music.As a former Flight Attendant, I honed my communication skills by interacting with diverse individuals across various age groups and cultures. Additionally, my tenure as a Customer Service Representative for Qatar Airways involved handling cargo shipments, resolving customer and carrier issues, providing shipment quotes, and efficiently managing multitasking demands within our workspace and computer software programs.
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Virtual AssistantVanity Virtual Assistants May 2022 - PresentPhilippinesVirtual Assistant Duties and Responsibilities:- Social Media Management: Managed accounts on platforms such as Facebook, Instagram, Canva, Wix, and etc.- Content Creation & Scheduling: Created engaging content and scheduled posts across various social media channels.- Customer Inquiries: Managed customer inquiries through multiple channels, including email, chat, text messages, and calls.- Marketing Campaigns: Oversaw and executed marketing campaigns to increase brand visibility and engagement.- Growth & Engagement: Implemented strategies to grow followers and foster meaningful interactions with the audience. -
Customer Service RepresentativeExoscout Dec 2021 - Feb 2022New Jersey, United StatesCSR Duties and Responsibilities:- Manage large amounts of incoming phone calls- Identify and assess customers’ needs to achieve satisfaction in a timely and accurate way- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid, and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, guidelines, and policies- Contribute to team effort by accomplishing related results as needed. -
English Second Language TutorTalk915 Aug 2021 - Jan 2022ChinaESL Teacher Responsibilities:- Conducting activities and lessons based on ESL teaching methodologies.- Encouraging and engaging Chinese students to speak in English.- Motivating students and using humor to induce a pleasant learning environment.- Maximizing students’ talk time through oral tests and presentations.- Displaying excellent online classroom management.- Maintaining standardized guidelines.
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English Second Language TutorAcadsoc Ltd May 2020 - Jul 2021ChinaESL Teacher Responsibilities:- Conducting activities and lessons based on ESL teaching methodologies.- Encouraging and engaging students to speak in English.- Motivating students and using humor to induce a pleasant learning environment.- Maximizing students’ talk time through oral tests and presentations.- Displaying excellent online classroom management.- Maintaining standardized guidelines. -
Cabin CrewCebu Pacific Air Jun 2019 - Dec 2019Pasay, National Capital Region, PhilippinesCabin Crew Responsibilities- Understand the duties of your assigned position during flight and act your best- Ensure the satisfaction of passengers by answering questions and offering them assistance- Check cabin before take-off to ensure compliance to safety regulations- Welcome travelers on board and help them to their seats when necessary- Serve food and beverages and sell products- Give the “safety” presentation in a well-prepared manner- Monitor the cabin frequently for the entire duration of the flight- Adhere to established regulations and procedures- Remain calm and offer assistance to passengers in the event of an emergency- Give particular attention to passengers with special needs (children, disabled, elders etc)- Prepare accurate reports concerning any significant issues or happenings -
Customer Service RepresentativeAir Cargo Partners Corp. - Qatar Airways May 2017 - May 2019Parañaque, National Capital Region, PhilippinesCSR Duties and Responsibilities:- Help manage current customer accounts.- Deal with a high volume of inbound and outbound phone calls.- Maintain relationships with carriers and customers.- Provide exceptional customer service to customers and carriers.- Solve customer and carrier problems and help resolve issues.- Provide shipment quotes for customers and set up shipments as required by customers.- Excellent multitasking skills within their work space as well as computer software programs.- Be a professional representative of our company that other employees look up to.
Crissa Mae Tuaño Education Details
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Saint Louis University - Maryheights Campus, Baguio CityHospitality And Tourism Management
Frequently Asked Questions about Crissa Mae Tuaño
What company does Crissa Mae Tuaño work for?
Crissa Mae Tuaño works for Vanity Virtual Assistants
What is Crissa Mae Tuaño's role at the current company?
Crissa Mae Tuaño's current role is Virtual Assistant.
What schools did Crissa Mae Tuaño attend?
Crissa Mae Tuaño attended Saint Louis University - Maryheights Campus, Baguio City.
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