Cris Shepherd Email & Phone Number

Chatham, On

North America

Led global infrastructure delivery teams in IT transition and transformation programs for large-scale IT outsourcing engagements. Developed and presented technology and outsourcing solutions during sales cycles and engaged directly with C-level clients.► Successfully completed knowledge transfer and handed-off long-term operational responsibility to steady state teams.► Transitioned clients to complete ITO outsourcing agreements inclusive of service desk, end-user services, hosting, data center migration to cloud, security, and application support.► Transformed client application support to a new global delivery model ► Elevated account profitability by driving customer value in end-user services.► Created new, sustainable revenue streams.

Global

Delivered network, security, and data center solutions for high-value IT outsourcing clients.► Designed and deployed solutions including ITIL operations, architectural refresh, and new staffing models► Pitched and presented winning deals to director, vice president, and C-levels.► Sold multimillion-dollar hardware, implementation, and service agreements.

Greater Detroit Area

Led client transformations with oversight of multimillion-dollar budgets and cross-functional teams of 50+. Conceptualized and presented solution cost models, staffing needs, contract terms, and service levels. Managed all facets of program lifecycle until the transition to steady-state operational status.► Secured a multimillion-dollar renewal with best shore services, new toolsets, new service levels, and a 20,000-seat VoIP program.► Took on all client network, voice, and security system support.► Onboarded hundreds of employees transitioned from clients.► Enabled the transition and stabilization of the client environment.

Remote

Initiated and directed global team deployments of Active Directory and Exchange 2000 solutions. Promoted successful migrations and program deployments by engaging with client senior leadership. ► Transitioned 500+ client employees, developed cost models and transition plans, and facilitated contract due diligence.► Led 100+ member operational teams and 50+ member program delivery teams.► Deployed critical components of a transition for a services contract of $1B+.► Completed the operational startup of a multibillion-dollar agreement inclusive of serving as the global operations transition manager until full ITO services were assumed.

Global

Promoted successful migrations and program deployments by engaging with client senior leadership. ► Transitioned 500+ client employees, developed cost models and transition plans, and facilitated contract due diligence.►Initiated and directed global team deployments of Active Directory and Exchange 2000 solutions.► Led 100+ member operational teams and 50+ member program delivery teams.► Deployed critical components of a transition for a services contract of $1B+.► Completed the operational startup of a multibillion-dollar agreement inclusive of serving as the global operations transition manager until full ITO services were assumed.