Jacqueline "Michelle" Criss, Aic Email & Phone Number

Dallas, Texas, United States

- Identify training needs by evaluating strengths and weaknesses of adjusters- Translate requirements into trainings that will groom adjusters for the next step of their career path- Build adjuster training curriculum (classroom, online & video)- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals (universal & client specific)- Direct structured learning experiences and monitor their quality results- Deliver Texas pre-licensing training course and testing with 95%+ current pass rate- Assess training effectiveness to ensure incorporation of taught skills and techniques into adjuster inspection behavior and estimate writing skills- Periodically evaluate ongoing training courses to ensure that they reflect any changes- Stay abreast of the new trends and tools in adjuster development- Xactimate Affiliate Trainer, Symbility Trainer

Dallas, Texas, United States

•Program creation / curriculum development: conception and initiation, planning, execution, performance/monitoring, and project close. Hospitality & Leadership workshops, Lunch & Learns, Internal Promotions and more.•Facilitate onboarding and L&D workshops, both live classroom and virtually, with a dynamic and engaging delivery style.•Create weekly internal newsletter. •Strong relationship building and stakeholder management skills, including experience owning client relationships with senior leaders.•Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment.•Work with other departments to ensure that employee processes are executed with accuracy and high standards.•Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues related to onboarding, offboarding, benefits, payroll, core HR, and/or employee movement.•Responsible for making a strong first impression during the first days of crew onboarding and exercising an expert-level of company knowledge to ensure our crew are able to quickly acclimate to company values.•Created and implemented company DEI plan.•Ensuring employees complete required training.•Coordinate and facilitate all travel and hotel stays for new hires.

Education record

Education record