Crissy Anderson Email and Phone Number

Edmentum is committed to making it easier for educators to individualize learning for every student through simple technology, high-quality content, actionable data, and customer success. Founded in innovation, Edmentum’s powerful learning solutions blend technology with individual teaching approaches. We are dedicated to being educators' most trusted partner in creating successful student outcomes everywhere learning occurs. Our commitment is built off the emphasis we place on our core values: passion, people, respect, collaboration, and performance.In my role as a Partnership Manager I am responsible for:•managing and growing existing customer relationships, renewal and expansion of programs and services•identifying and develop new opportunities within territory through networking•growing long-term customer relationships within assigned territory•identifying prospects, setting appointments and closings sales within territory•building multiple relationships within a customer account in an effort to expand usage•maintaining proficiency in Edmentum programs and services and appropriately position Edmentum solutions•accurately assessing and analyzing customer needs and identify appropriate solutions•preparing and delivering strategic presentations•creating strategic business development plans that outlines the level of activity needed to meet territory objectives•staying current and informed in federal, state and local funding options•maintaining accurate information and activity tracking in Salesforce.com•managing travel and expense budgets•fulfilling and maintaining Request for Proposal •ensuring compliance with company policies, procedures, and work processes •producing accurate and timely forecasts as required by management•engaging in self-development and training, ensuring up-to-date knowledge of Edmentum programs and services

K12 Insight works with more than 30,000 school administrators nationwide to strengthen the relationships that power education. Through a unique blend of cloud-based technology, research, and expert advice, we provide school leaders with the tools — and the confidence — to make, better more-informed decisions on behalf of students and their families.In my role as a Strategic Account Executive I am responsible for:• Strive to meet strategic account objectives of our growing roster of school district clients by driving value and ensuring each clients’ needs and expectations are exceeded by the company.• Renew and create partnership growth through existing client relationships.• Build relationships by developing a reliable network of school leaders within client districts; champion the integration of K12 Insight solutions.• Be ready by keeping a close eye on national and local education trends. Know the specific challenges my clients are facing. Advise my clients on how K12 Insight products and services are being used to address those challenges.• Be an essential and reliable resource for school district clients. Produce periodic reports highlighting client successes and areas in need of improvement and provide guidance, resources and assistance in every phase of the relationship.• Constantly identify ways that K12 Insight products or services can meet and exceed client goals.• Keep implementation and projects moving forward, get the right people involved at the right time to produce the best outcomes, and always strive to exceed client expectations.• Keep my clients engaged and excited by ensuring timely renewal of client agreements. Spearhead growth and escalation of existing accounts as well as mitigating client risks by preparing for and managing the unexpected.• Meet key business metrics for effective program integration, client retention and renewal.

Learning Ally is a national non-profit dedicated to helping students with print disabilities, including blindness, visual impairment and dyslexia. Learning Ally improves the way students learn at home and in the classroom.In my role as an Account Manager I am responsible for:• Lead the overall management of key accounts to ensure goals, full revenue recognition and client retention are met.• Create a strategic plan for key accounts that define the relationship, objectives, challenges, and action plans necessary to achieve client success. • Serve in a consultative role to key accounts, advising top leadership on the best way to achieve strategic objectives.• Collaborate with other departments across the organization to design and deliver a positive member experience • Develop key relationships needed in key accounts to drive high client satisfaction and discover unmet needs. • Act as a solution trainer for delivery of Learning Ally’s solutions.• Lead the renewal process for key accounts, ensuring appropriate and timely communications take place, account needs are understood, and performance updates are provided along with support in the development of new client growth opportunities. • Utilize CRM and tracking databases to create and maintain records of all contacts and activities, and ensure accurate documentation of the relationship status and risk. • Represent Learning Ally, as needed, by attending conferences, FD events, donor cultivation meetings and other organizational meetings/events.• Achieve organic and incremental growth as part of a larger account strategy so that the goals of high utilization of services, full revenue recognition and client retention are met. • Direct strategic internal and external stakeholder review sessions discussing the overall health of Learning Ally’s key accounts. Clearly communicate monthly/quarterly/annual progress reports tracking all aspects of the account’s utilization, revenues and support metrics.

Fuel Education (formerly K12 for Schools and Districts) partners with schools and districts to fuel personalized learning through online and blended learning programs. In my role as Client Service Manager, I am responsible for:• Serve as a primary advisor/poc to a strategic portfolio of clients, schools and school districts• Develop and maintain relationships with key accounts to overall enhance the customer experience for lifelong partnership and success with product implementation• Provide presales support, implementation planning, and professional development support• Oversee onboards of large or strategic new customers to ensure a smooth deployment of services post sale• Serve as a liaison to marketing, product management and other internal teams for solution implementation input• Proactively communicate with customers to ensure progress, satisfaction and renewal of service• Monitor program outcomes and provide proactive recommendations to customers in order to leverage solution against program vision• Identify innovative opportunities to expand services and products to customers• Manage and address customer concerns and issues and work with internal teams for resolution plans

In my role as Service Delivery Manager I was responsible for:• Manage 32 remote customer service agents and 2 full time managers• Responsible for maintaining and adhering to monthly contractor budget for 55+ staff across the entire Service Delivery Team• Responsible for development, training and daily support to Team Leads and Managers• Develop and maintain the company Knowledgebase in the ticketing system• Manage and train for operational needs within the team• Insure company policies are met by daily review of ticket resolution• Successfuly merged 3 customer service teams• Successfully managed customer service team during the launch of a new user interface• Lead manager responsible for implementation of phone center; including phone scripts, staffing, scheduling and training of 25+ contractors

In my role as a Client Service Support Specialist I was responsible for:• Team lead responsible for development, training and daily support to other Client Service Support Specialists and call center agents• Through daily review of tickets I ensure the compliance of Aventa policies and procedures by our internal team, and call center agents• Develop and maintain the company Knowledgebase in the ticketing system• Manage an assigned support team to ensure all requests for clients in their assigned region are supported in a timely and professional manner• Manage and train operational needs within the team• Other daily responsibilities include credit card billing and reporting, material ordering and reporting

In my role as a Client Processing Associate I was responsible for:• Validated and reconciled client information necessary to process new, renewal and anniversary business interests and values• Validated Client data in Business Interest Management systems and account information into Business Entities/Account Engineering Systems • Worked closely with internal and external clients to resolve concerns with prospect/client data integrity • Provided quality professional service to clients as a member of the Client Servicing Team

• Used judgment and knowledge of corporate rules and guidelines and government statutes for the development of policy documentation and recording of financial, corporate information in support of worldwide insurance programs • Performed various insurance and reinsurance processes related to producing high quality documents to ensure timely delivery of products and services to new and existing customers. Products included policies, invoices, certificates of insurance, reinsurance advices and orders of insurance • Researched, resolved and responded to both internal and external client needs• Operated as a contact for both the Insured client and brokers

• Provided direct support to the Vice President of Western Education and Government Operations and her staff of sales associates • Scheduled and coordinated meetings, interviews, appointments, and travel and lodging arrangements for the team • Managed and created bi-weekly time, expense and travel reports • Created documents and presentations for executive sales meetings with clients and prospects