Managed all aspects of member relations. Created and executed strategies to increase current membership (retention and recruitment) and planned programs to enhance member benefits.

Train security and law enforcement personnel via a variety of training exercises, scenarios, and evaluations. ● Assist with numerous functions of the customer-required curriculum including analysis and reporting. ● Communicate and collaborate with customer to understand their unique training protocol and expectations.SKILL HIGHLIGHTS: time management; analysis and reporting; strong communicator; excellent customer service and problem solving; self-motivated team player; highly responsive to customer needs

Planned and implemented patient transitions from hospital to home care. ● Reviewed and compiled pertinent patient medical records from multiple databases. ● Organized the provision of home health services.● Interfaced with various referral sources and partnering care providers to coordinate services, while preserving patient-focused care. SKILL HIGHLIGHTS: resource management; care coordination; customer service; attention to detail

Program management: recruitment, retention and engagement. ● Contract Administration; including monitored contractor performance, modifications, problem resolution, and contract closeout.● Solicited and evaluated proposals, negotiated and awarded contracts. ● Managed re-design of member program to 16,000 individuals within 1,800 school districts. ● Developed high-quality member communications and promotional program materials for member recruitment, education and retention purposes. ● Organized and facilitated engaging and informative webinars (GoToWebinar)● Managed email and social media marketing campaigns (Mail Chimp / Constant Contact)● Planned and managed annual member services budget.● Generated and analyzed reports from customer management system database. ● Website management, writing, editing and posting content, and deploying software upgrade integrations. ● Supervised conference planning, overseeing proposal submission, selection and award processes to ensure dynamic conference programs. SKILL HIGHLIGHTS: contract administration; program management; multimedia communication; data analysis, CRM; social media; website management; marketing and member retention