Crissy Kim Kha Email & Phone Number

United States

Ywca San Gabriel Valley

- Writing and submitting quarterly reports to upper management, providing insights and updates on the progress of ongoing public health initiatives and community outreach efforts.- Designing and executing campaign titled “Break the Stigma” focused on mental health awareness, including the development of engaging content and strategic posting.- Facilitating weekly journaling sessions to promote mental health and self-reflection among participants.- Creating and developed a comprehensive resource handbook for domestic violence survivors, including a specialized parenting toolkit to support their unique needs during recovery.- Assisting the Senior Services team with the Mini Market at senior centers, providing free food and nutrition resources through an interactive, market-like experience for seniors.- Completing professional training & gaining expertise in trauma-informed care, grounding techniques, and effective communication with survivors.- Coordinating and leading community outreach events through tabling initiatives to increase awareness and support for the YWCA-SGV- Conducting community outreach in the San Gabriel Valley by distributing educational materials, promoting health literacy, and building connections with community members to empower them in making informed health decisions.- Collaborating with supervisors to plan, execute, and evaluate community events, ensuring alignment with organizational goals and a meaningful impact on the target population.- Developing Racial Social Justice (RSJ) Word of the Week campaign, educating the community on key RSJ topics, fostering a deeper understanding of race-related issues, and promoting inclusion and equity.

Los Angeles, California, United States

- Provided exceptional customer service by assisting patients with scheduling, registration, and inquiries, ensuring clear communication in a fast-paced environment.- Gathered and assembled chart preparations for patients, sending proper documentation for Health Information Management and ensuring all necessary records were sent for patient care continuity.- Provided patients and families with detailed information on ancillary orders (e.g., lab, radiology, procedures) and ensured accurate Departure Summaries were provided at the end of clinic visits.- Conducted employee training sessions on the use of new software, improving team performance and ensuring all team members were proficient in system tools.- Managed 50+ daily calls, handling patient inquiries, scheduling, registration, and ensuring efficient clinic operations.- Sent and processed Pre-Visit Assessments, ensuring patients completed necessary forms before their appointments, improving overall clinic efficiency.- Evaluated and scored rating scales/assessments, using scoring guidelines and specialized software to ensure accurate clinical assessments.- Recorded patient care management information in Electronic Medical Record (EMR), maintaining accurate, up-to-date histories.- Built trusting relationships with patients and providers by offering support and advocacy to help achieve health goals

San Marino, California, United States

- Verified insurance coverage and eligibility, effectively communicating co-payments and uninsured services to patients, ensuring transparency and customer satisfaction.- Optimized office workflows by managing daily administrative tasks, including scheduling appointments, coordinating patient files, and ensuring timely follow-ups.- Managed billing processes and insurance claims, ensuring accuracy in paperwork, timely submission, and resolving any mistakes to provide better patient service.- Educated patients on post-appointment care, eyewear options, and prescription instructions to enhance their overall experience.- Prepared exam rooms, accurately charting patient information, and providing direct assistance to healthcare professionals during patient visits.- Supported advanced diagnostic procedures by assisting in eye exams, including Retinal Screenings, Visual Field tests, auto-refraction, eye pressure checks for Glaucoma testing, and Macular Degeneration evaluations.- Maintained accurate inventory of office and clinical supplies, placing orders as needed to ensure seamless operations.- Coordinated marketing efforts, such as creating promotional materials or managing the practice’s social media presence to attract new patients.- Boosted patient retention rates by fostering strong relationships and ensuring all needs were met promptly and professionally.- Enhanced patient experience by effectively managing administrative and clinical responsibilities, contributing welcoming environment.- Demonstrated knowledge of HIPAA Privacy & Security Regulations by appropriately handling patient information

Los Angeles County, California, United States

MORE THAN SEX-ED is a Los Angeles based nonprofit educational outreach project of Community Partners. Human sexuality is diverse and complex. It’s an essential and positive aspect of our humanity. A comprehensive, inclusive, and fact-based understanding of human sexuality gives us tools to redress many negative sexual attitudes, behaviors, and consequences in our culture. - Developed 15 comprehensive sex education module courses through Google Classroom, including instructional outlines, interactive activities, and assessments to measure learning outcomes.Identified appropriate content and collaborated with a team to choose effective teaching methodologies and materials, tailoring lessons for different age groups and learning styles.- Consistently exceeded deadlines by delivering 3–4 high-quality modules per week, maintaining high standards in both content creation and delivery.- Worked closely with educators and community partners to deliver accurate, culturally sensitive sexual health education to students and families.- Created educational materials such as handouts, guides, and online resources to support continued learning.- Contributed to team discussions, helping to refine program content and assess program effectiveness.- Successfully adapted to remote work conditions during the COVID-19 outbreak, conducting workshops via Zoom while maintaining communication and engagement with participants.

Microsoft Project Management Professional Certificate, Project Management, Certificate

*Currently Enrolled* What I will learn: Acquire knowledge of project management terminology, methodologies, and best practices in order.

Bachelor Of Science (B.S.), Public Health

Activities and Societies: Delta Sigma Pi Iota Upsilon, Love Your Melon, Filipino Student Association