Crystal Stanford Email & Phone Number

Matteson, Il, Us

United States

- Identified and recommended changes of existing processes to improve accuracy, efficiency, and quality service - Managed electronic and paper filing systems- Maintained/updated paperwork, documents, and entered data into software- Provided support via phone, email and fax to business owners and their customers- Successfully onboard clients to an owners product/platform resulting in expansion of clientele base by 78% - Created and launched marketing campaign for VA business as well as for business owners

Remote

Chicago, Illinois, United States

- Provided support via phone and email- Assisted restaurant owners with onboarding and setup/activation on the platform- Consistently maintained KPI of 100 accounts activated per month- Coordinate with both restaurant owners and internal teams to activate/deactivate accounts - Engaged in technical troubleshooting with restaurant owners during setup/activation process - Maintain contact via phone/email with account owners to ensure overall customer success

Chicago, Illinois, United States

- Communicate via phone and email with clients to address concerns they have with platform - Maintained consistency in meeting hourly goal of 7 tickets/interactions completed- Provided training and guidance to new hires in relation to quality assurance- Mastered Salesforce software to create cases and attritions for restaurants- Created and owned data documentation of KPI’s and quality assurance scores to track goals for my team

Chicago, Illinois, United States

- First point of contact for all legal inquiries- Communicated with clients and other firms via phone, email and fax correspondence- Typed official and legal documents for partners- Filed lawsuits following current legal processes with the local court house- Managed company finances by making deposits and withdrawals from the bank- Closed lawsuits for partners following strict guidelines to ensure client's privacy